SUMMARY

I am an experienced and knowledgeable Telecommunications Network Engineer professional seeking to contribute to a Network Technical Support, Network Operations Center and/or Helpdesk support. I have performed well in a team environment, as well as independently, in all facets of computer support such as incident management, troubleshooting, Migration projects, software installations, and computer maintenance. Performed work for the federal government, state government, and large telecom corporations. Also, I am experienced with Cisco, Juniper, and Network Administration support.

TECHNICAL SKILLS:

• Active Directory
• Cisco Carrier Routing System (CRS - 1 & CRS-3)
• Cisco Works,
• Cisco IP Phones
• ePO Server / EPolicy Orchestrator 3.5
• HP Open View Network Node Manager
• Netview/Netcool
• MS Office Suite 2010,2013 MS Visio
• Remedy
• SolarWinds Orion Traffic Analyzer
• What’s up Gold, Wireshark, SolarWinds Traffic Analyzer
• Windows 10, 7, 2000 / Server 2008, XP
• Cisco ASA Firewalls
• Protocols used: MPLS, ISIS, BGP
• SmartSheet, Citrix NetScaler 8600,
• Infoblox IP’s, F5, Palo Alto, Cisco Meraki, MX64
• NetBrain
• Juniper ERX1440, E320, MX960, and Cisco 6880/6509/7609, M40, GSR, CRS routers,
• ASR 9000/9912, ALU 7450/9450 routers/switch’s
• Telecommunication’s support, Tirks, BDMS
• WFM Work Flow Manager
• SharePoint
• Cisco FEX, Nexus
• F5 load balancers
• Kemp Load balancer
• Service Now
• IPAM IP management tool

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

• Responsible for ensuring data center availability and reliability meet the requirements of data operations.
• Currently planning the deployment to replace Cisco 2960 to install and configure ports on new Data Center switch port utilizing Cisco 6880 Nexus 3850 switch and Cisco 3172 FEX,
• Performed maintenance on Palo Alto rules, VPN concentrator policies, Cisco ASA firewall policies
• Perform the task of providing 24 hours support in maintenance and repairing of systems.
• Install CAT 5e, copper cable, fiber optic cables for new equipment in Panduit racks.
• Rack and stack new Cisco 33850 switches, QNAP, Cisco FEX switch, Cisco Nexus,
• Responds to internal Service Now customer maintenance, repair and additions/expansion requests through the ticketing system.
• Troubleshooting using NetBrain tool, monitoring network traffic and analytic tools WireShark and SolarWinds
• Performed maintenance and monitoring of all Data Center systems to include incidents/events, Change Control request, monitoring, problem escalation/notification/resolution.
• Project management coordination across all teams.
• Performed TCP dumps and analyzing at the packet level captures using Wireshark.
• Patched cables, labelling them and connecting to Cisco switch ports.
• Configured ports on switches according to company specification.
• Worked on NetScaler VIPS/Services configurations for new equipment install.
• Utilized network testers, analysers’, and cable testers/scanners, etc. to troubleshoot and resolve network problems.

Confidential, Ashburn, VA

Network Engineer

• Worked at Verizon Confidential inbound/outbound data center to a large enterprise backbone network & Confidential and Confidential .
• Configured circuits; implement provisioning on circuits, test, and turn-up new circuits for the IP infrastructure layer 2/layer 3.
• Developed training materials for new candidate have and train them to have a solid understanding of the circuit delivery process.
• Communicated with various audiences including engineers, operations, project managers, and network planners.
• Worked remotely to configure, support and troubleshoot circuit and network issues.
• Tracked the status of all pending circuits ensuring details are up to date and accurate.
• Configured, provisioned circuit orders are submitted within defined intervals.
• Ensured due dates on all orders adhere to specified guidelines.
• Requested router/port and panel assignments from IP Engineers department.
• Ensured configurations for router ports are installed prior to impacting circuit delivery timelines.
• Perform acceptance of new configurations, which include, Satellite configuration, circuits between the LATA core routers to the edge routers, and bundling circuits from the edge routers to the optimal line terminal.
• Working on MPLS router trunk creations, to implement MPLS on existing backbone trunk ports/Lag(s) (Link aggregation groups), between ALU7450 switches.
• Currently working on performing circuit and satellite turn-ups, migrations from ALU7450 to 7750, configurations and installations, configuring IPV4/IPV6 address on new installation turn-ups.
• Documented MOPS, backbone Visio diagrams.
• Troubleshoot and configure cross-connects for new equipment for migrations for circuits.
• Configured and test the ALU7450 switches connected by a 2-port 10Gbps backbone trunk Lag, where each switch as a unique lag-id number for each side of the switch.
• Configured the trunk port on the router interface; create custom SONET/SDH and TDM solutions for internal network and customer growth.
• Configured ISIS, RSVP and MPLS; calculate metric value for latency and trunk speed.
• Testing verification, adjacency, neighbor check that the router MPLS interface is up.
• Verified ISIS interface, rsvp is up and tests well.
• Troubleshooting ISP, QOS, DNS, DHCP issues with connectivity with field techs.
• Performed troubleshooting and maintenance updates to configurations.
• Configured dark fiber, optical fiber, VLANS on Juniper MX960, and install cards on Cisco ASR 9912 up links to the satellite.
• Assisting with capacity planning BDMS, TIRKS, WFA, Bert testing to ensure that sufficient bandwidth is provisioned for circuits.
• Multiple center enterprise troubleshooting, testing issues with the LEC and /or internal organizations.
• Test Layer 2 and Layer 3 connectivity between Cisco and Juniper routers from Gigabit Ethernet to 10 Gigabit Ethernet services using services, HTTP, SSH, telnet.
• Providing laser light levels from the router’s interface transceiver.
• Configuring TCP/IP IPv4 addresses and IPv6 addresses for Layer 3 testing.
• Coordinate with Central Office Techs and Transport Techs for provisioning and disconnecting existing circuits.
• Coordinating and troubleshoot connectivity issues from Layer 2 to Layer 3 and remote site transport technicians on 1,10, 100 g circuits including satellite turn-ups.
• Configured and testing connectivity between Juniper’s E320 and MX960, ALU 7450, 7950 trunks, routers to transport’s department Adtran TA5000 switch to run DS1’s over Ethernet service.

Confidential, McLean, VA

Network Engineer

• Expedited and escalate orders as necessary to ensure timely delivery of circuits implementations.
• Respond to troubleshooting ISP, QOS circuit inquiries from circuit initiators and others who have a stake in circuit delivery.
• Created and verified network diagrams using Microsoft Visio.
• Preformed technical support to provision Confidential circuits, assist remote field technicians with the removal and coordinate replacement of switch or router hardware/equipment.
• Configured cisco routers on a juniper platform using Cisco OS.
• Configured, installed, monitored and maintained and hardware.
• Provided site-related support for network technical problems and performance issues.
• Perform basic Route/Switch administration as requested from proprietary software.
• Performed Troubleshooting, Test, and Turn-up of DS3 Wireless Circuits.
• Perform remote testing on Wireless DS3/DS1circuits.
• Troubleshoot testing issues with the LEC and /or internal organizations.

Confidential, Vienna, VA

Network Engineer

• IPV6 Implementation, changes to Network Stack (Host side) to make sure that our Network Stack is IPv6 compliant.
• Configured and assign IPV6 address area to SSA Internal network groups.
• As a part of this project CCR (change control request) reported by CAPERS IPv6 Conformance Test Suites were fixed.
• Mainly compiled Network information for IPV6 installation,
• Implement IPV6 address pool, tunneling test bed, configuring for IPV6.

Confidential, MD

NOC Network Engineer

• Perform network monitoring with VMware, HP Openview to troubleshoot circuit problems, logging faults with Telco and following them up to resolution.
• Any and all aspects that related to a client's business circuit was troubleshot, this could range from circuit troubles, logical routing issues, IP allocations, client router configurations, hardware replacement and logical software design.
• Configure MPLS, layer 2 trunking request as required in CCR requests (trunks, IPSEC configuration).
• RMA Cisco/Juniper equipment/cards returns and to track these through to problem resolution with vendors.
• Configure/troubleshoot cisco trunks at each end.
• Provided troubleshooting and support in a HP Open View, HP Insight Manager, and Cisco.
• Plan with team members to design new network updates using HPOV.
• Identifying routing and switching issues, resolving client networking problems within fixed timescales.
• Proactively monitoring customer networks through the use of a variety of network tools.

Confidential, Herndon, VA

NOC Network Analyst

• Provided impeccable circuit customer service support at ISP provider Confidential NOC.
• Used Netscreen and NetCool software to resolved very complex issues with a 98% success rate.
• ProvidedQOS advance troubleshooting.
• Used HP Openview to assist with troubleshooting government clients to resolve customized software issues.
• Answer network calls for Sprint’s technological issues.
• Provided technical support, training, and guidance to junior or less experienced technicians.
• Troubleshoot customer escalated issues, local loops; prove customer premises equipment and configuration ensure SLA standards.

Confidential, Greenbelt, MD

NOC Network Engineer

• Conducted 2nd shift network administration and monitoring onsite at Confidential Command center.
• Monitoring and testing data circuits that are used to communicate with astronauts in the Atlantis Space Shuttle back to Nasa Command center.
• Use software to perform MPLS rerouting of circuits and modifying equipment as appropriate.
• Used HP Openview to monitor circuits correct defects previously known or discovered during operation testing.
• Monitor and maintain activities event log.
• Initiate, update, track network trouble tickets as part of normal surveillance activities and open ticket with AT&T helpdesk to track circuit problems.