PROFESSIONAL SUMMARY:

Cloud Engineer seeking to build environments while solving complex business challenges. Highly skilled engineer with strong communication skills. Aptitude to learn and master new technologies rapidly to assist with the mantra of “Automate Everything.” Incredibly organized with a focus on bringing projects in on time and under budget. Proven ability to bring people, teams and departments together for better collaboration. Excels at bringing order to chaotic environments. Experience with 24/7/365 support for on - premises and cloud infrastructure.

TECHNICAL SKILLS:

Cloud: AWS (Amazon Web Services) including EC2, AWS cli, VPC, RDS, IAM, Route 53, S3, SNS, SQS, SES, Cloudformation, Terraform, Jenkins, Chef, Github, Docker, Trusted Advisor, vCloud Director 5.5

Systems: Redhat Enterprise 5/6/7, CentOS 5/6/7, Windows 2003/2008/2012 Server, Virtual Center 5.5/6.0, VMware ESX/ESXi 5.5/6.0,, vRealize Automation, vRealize Operations, vRealize Log Insight, vRealize Business

Hardware: Cisco 2900, 3500, 3700, 4500 series switches, Cisco ASA 5555/5545, Cisco 2500/2800 routers, Cisco Nexus 5000, Cisco UCS, Dell Blade Servers, HP Proliant Servers, EMC xTremIO, NetApp 3250, NAS, Sun Storage 7410

Applications: Veeam Backup and Replication, Active Directory

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Lead Virtualization Engineer

Responsibilities:

• Worked closely with the Presales team to build out a highly complex networked environment to simulate our production environment in vCloud Director.
• This greatly assisted in highly dynamic Demos.
• Architected and assisted our Global Services training team in the build out of our Product Training classes.
• This was a US$7 million revenue generating environment.
• Unified the infrastructure team as we went through several management changes.

Confidential, Boston, MA

R&D Lab Manager

Responsibilities:

• Architected and built out our vCloud Director Environment to support our Presales team.
• Managed the company’s revenue generating environments that included Nexus 5500, UCS Blades and Netapp 3250.
• Provided guidance to the IT infrastructure team on VMware best practices and direction.
• Architected and implemented the UCS, Netapp and Nexus environment.

Confidential, Burlington, MA

Senior Technical Analyst

Responsibilities:

• Manage network for 4 Datacenters as part of a global R&D lab environment.
• Maintain V Mware environment with 90 ESXi/ESX 4.1 servers using Vcenter 4.1.
• Manage networking infrastructure for Cisco switch, router and firewall environment.
• Manage a mixed Windows Red Hat/CentOS server environment.
• Support and provide infrastructure for 15+ internal R&D customer groups.
• Worked closely with the Security Team to setup weekly scans internal and external scans for all 4 sites.
• Worked with internal customers to eliminate all severity 4 and 5 external vulnerabilities.
• Unified my team while short staffed to keep up with multiple large scale implementations including DataOS and Data Analytics, thereby helping to meet product delivery deadlines.
• Implemented Confidential for internal use as back end to Confidential resulting in increased visibility to management.

Confidential, Burlington, MA

System Administrator/IT Manager

Responsibilities:

• Managed 2 data centers on the US side of a global operation.
• Maintained production servers vital for transcription work for remote Confidential and in-house transcriptionists in 8 overseas locations .
• Supported a 24/7 operations to meet critical turnaround times necessary for patient care.
• Managed several remote departments in all aspects of technical support for 3 different transcription platforms.
• Collaborated with external auditors and in-house SOX officers to conduct in-depth compliance audits and penetration testing, presenting results to senior management.
• Supervised daily activities of Network Administrator, tech support specialists and software support.
• Provided technical support for 30 in-house and 15 remote employees.
• Confidential is a wholly owned subsidiary of Confidential .
• Instrumental in the migration of 2 data centers into a SAS70 compliant state of the art data center.
• Assisted in the migration from a Nortel PBX to an Avaya Gateway.
• Created company policies and procedures governing email, internet usage, access control, issue/on-call response.
• Provided quick support to 150 hospitals.

Confidential, Framingham, MA

Command Center Lead

Responsibilities:

• Hand selected, managed and trained a team of 10 members in the technology refresh project which consisted of upgrading 9 Confidential Stores to XP and Windows 2003 Server for 1500 stores.
• Provided technical and troubleshooting support for 24 hours for all newly converted stores.
• Coordinated equipment and systems setup between project managers, supply managers and store managers.
• Troubleshot all issues related to HP Proliant Servers, Baystack switches and network issues.
• Assisted New Store team in all aspects for the setup of switches, routers, wireless access points and registers.
• Hand selected key employees for the technology refresh project.
• Successfully logged and responded to 100 calls and tickets a day on all issues related to technology refresh
• Ensured that there was 100% success rate of stores opening on time.

Confidential, North Dartmouth, MA

Technical Help Desk

Responsibilities:

• Provided hardware and software support for faculty and students.
• Trained to support Microsoft Windows and Office troubleshooting.
• Configured, built and fixed PCs for faculty and students.
• Managed a team of three PC Technicians in day to day PC and software issues.

Confidential, Taunton, MA

Executive Vice President of Operations

Responsibilities:

• Managed and trained a 13 person warehouse and clerical team in all aspects of inventory and general operations.
• Maintained and serviced client relations for 150 Tile retail stores. Setup and administered a 5 computer network.
• Implemented all shipping and receiving procedures for 40 containers worth of marble and granite.
• Interviewed all new employees for the positions of receptionist, secretary and warehouse workers.

Confidential, Framingham, MA

Level II Technical Support

Responsibilities:

• Provided support to Confidential in the Conversion of registers in 450 Confidential onto an NT Platform. Used pcAnywhere to remotely troubleshoot registers in any of the 450 stores that we supported.
• Have extensive knowledge of Point of Sale Coalition software running on an NT platform. Included efficient logging of all troubleshooting on Remedy system.
• Troubleshot issues with all local printers and network printers in stores. Have extensive knowledge of manually polling sales information via Rumba as well as use of hyper-access utility.
• Trained all new agents on a crash course of all aspects of New Point of Sale Registers and NT Troubleshooting.
• Handled and converted 3-4 stores per night with 100% store satisfaction.
• Kept employee morale high during intense work and high stress situations.
• Rallied team members to higher productivity rates