PROFESSIONAL SUMMARY:

• Experienced in information systems design, implementation, and support. Possess project, client, team, systems management experience. Project leadership and hands on technology

TECHNICAL SKILLS

• Experienced in information systems design, implementation, and support. Possess project, client, management experience, business analysis and hands on technology skill sets with health care and financial systems industry specialties.
• Experienced in information systems, project management and related/interoperable technologies; design, implementation, and post implementation operations and support of server and network infrastructure, applications, systems, point of care systems, communications, life and safety systems, point of sale and a wide range of additional technological systems.
• Project Management, IT delivery of infrastructure systems, application/products, internal implementations, migrations, external product delivery and coordination from development to production stages, client engagement, reporting, technical and client facing lead
• Develop/manage project plans, gather and define requirements, scope, budget, responsibilities, schedule, risk mitigation; work technology teams, clients, vendors. Handle request for proposals, contract negotiation, procurement, resource planning, detailed delivery within project timelines
• Installation and support of servers and networks to include Microsoft Windows NT, Windows 2000, Windows 2003, Windows 2008, Windows 2012, and Small Business Server Systems, Terminal Services, Blackberry Server and VMware, Hyper V Virtualization, Citrix
• Email and communication systems to include: Microsoft Exchange 2003, 2010, 2013, Google Apps, and mobile devices.
• Installation and support of Windows 3x, Windows 98, Windows Vista, Windows XP, and Windows 7, Windows 8 desktop operating systems
• Experienced with Active Directory, server/desktop connectivity, thin clients, remote desktop, Group Policy, scripts, security, Microsoft Office XP, 2003, 2007, 2010, 2013 suites, design, initial implementation, migration, end user experience and support
• Hardware experience with desktops, servers, sans, routers, switches, special systems, and peripherals. Desktop, end user support to include: troubleshooting issues to resolution, upgrades, migrations, and system protection.
• Network security experience to include: physical, administrative, and technical safeguards. Windows technologies, Symantec applications, SonicWALL appliances, VPN’s, and related security systems. HIPAA Compliance baselining and remediation.
• Business Continuity implementation and support to include, but not limited to: Symantec System Recovery, Microsoft, and Cloud based solutions, risk assessment, gap analysis, remediation strategies, physical, technological safeguard creation and implementation for multi - industry to include specialization in health
• Experienced with Agile and Scrum methodologies. Discovery and requirement development with key stakeholders, business analytics, data mining. Familiarization with JIRA, Adobe Catalyst, vendor solutions, scrum sessions, project/product/solution delivery within the SDLC, specialties in Agile, Scrum methodologies. Implementation, operations, support, web analytics and measurement, user experience
• Experienced in the implementation of accounting software, databases, conversions, migrations, modifications, and integration to other systems.
• Systems lead for technological project delivery to include: infrastructure, Microsoft and multiple platform integration, custom client/server, web based applications and systems, communication systems, life safety, point of sale, EMR, and additional systems. EMR support experience with Answers on demand, Allscripts Professional / Touchworks, Tiger, Cerner Classic and Millennium
• Qvera interface/integration engine with JAVA based scripting base language, JQuery familiarity
• Led security protocol implementations with technical, administrative, and physical standards. Baselining organizational standards: gap analysis, risk assessment and implementation of remediation utilization of Active Directory, secure data exchange/transmission
• Vendor and technical staff management and coordination to facilitate project delivery
• Technical manager and decisive team leader with proven experience in structuring, strategic planning, recruiting, training teams and end users for support and utilization of implemented systems. Experienced with Connectwise, Sysaid, and additional systems
• Strategic planning, business analytics, budget management, and meeting set deliverables.
• Excellent communication and written skills with technical teams and key stakeholders.
• Competent in establishing and maintaining positive relationships with colleagues, clients, and personnel of all levels while demonstrating leadership abilities.
• Demonstrates professionalism, flexibility, adaptability and motivation for project and professional development goals.

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

North American Server Build and Decom Lead, Engineer

• North American Server build, change,and decommission lead. Hired at acquisition of Global company.
• Discovery and process creation/improvement of server infrastructure to include baseline and implementation documentation creation. Driving implementation and completion of tasks and assisting in resolution.
• Management of master server status listing, server creations, decommissions, resource allocation and resource reclaimation, migrations, security, documentation.
• Work with operational process flows and internal departments. Participation in disaster recovery exercises, process improvement meetings, technical administration, service now - ITIL portal for change management, change tasks management, and incident resolution.

Senior Project and Systems Engineer Consultant

• VMWare Build, implementation, and support, Server Creation, Domain migration, Disaster Recovery
• Implementation/Support for Windows 2008/2012 Server Technologies/Client technology
• Implementation and support with Appassure, Efolder continuity system for on-site and off-site date and disaster recovery protection, firewall implementations, network configuration
• Led security protocol implementations with technical, administrative, and physical standards in accordance with STACS and industry security standards
• Client Server network implementations/upgrades, infrastructure software, application requirement builds, proposals, negotiation with scalability, lifecycle, capacity goals
• Server builds, implementation and support with Windows 2008 and 2012 Servers in VMware and Hyper-V Virtualized environments
• Implementation/Migration of Windows Server 2003 Exchange 2013 Enterprise to Windows Server 2008/2013,Exchange 2013, Office 365
• Business continuity implementation - On premises systems and off site data center, disaster recovery replication and failover
• Active Directory, Security, DNS, Firewall, Site to Site VPN implementations and support
• Client engagement with senior leadership and end users

IS Systems Analyst Contractor

• Hands on implementation lead under supervision of Senior Project Manager of a new virtualized Health Information Exchange infrastructure to include virtualized servers, databases, security, software vendor coordination for dbMOTION Development, Test, and Production Environment
• Work with key project stakeholders, technical teams, clinical teams for DBmotion application implementation and configuration
• Work with key project stakeholders, patient access teams, technical teams, vendors for implementation and configuration of virtualized Development, Test, and Production Environments for IBM Initiate EMPI
• Support of health information systems for patient engagement; Medseek / Influence Health; web faced for patient medical information access
• Worked with security of information, account and user right permissions, health information exchange, problem and risk remediation, experience with Cerner Classic/Millennium, Allsripts Professional, Tiger, Nextgen, DBMotion, and GE Centricity
• Interface support for major EMR systems, Qvera interface/integration engine with JAVA based scripting base language
• Coordination and supervision of health information over secure transmission channels to include: LDAP, Active Directory, HTTPS, VPN, SSL, encryption technologies for DBMotion and IBM Initiate systems
• Key stake holder, technical, and operational reporting and engagement

Senior Project and Systems Engineer

• Client Server network implementations/upgrades.
• Server builds, implementation and support with Windows 2008 and 2012 Servers in VMware and Hyper-V Virtualized environments
• Implementation/Migration of Exchange 2013 Enterprise and Office 365
• Business continuity implementation - On premises systems and off site data center, disaster recovery replication and failover
• Software, application, infrastructure, hardware request for design requirements, request for proposals, lifestyle and license management
• Active Directory, Security, DNS, Firewall, Site to Site VPN implementations and support
• Client engagement with senior leadership and end users

Senior Project Manager and Systems Lead

Responsibilities:

• Managed overall IT operations and technical staff for long term care health facilities and sales offices throughout Florida and the U.S. to include direct hands on technical delivery
• Led low voltage infrastructure project
• Led Servers/Systems design and implementation, hands on technical setup Citrix and Terminal service
• Led primary ERP, Point of Sale, Billing, Time and Attendances, Life Safety, security, disaster recovery, and additional applications for interoperability, site operations, and post operational support
• Worked with architectural, engineering and technical vendors/teams to define, gather, and finalize requirements. Work with RFP's, perform vendor/technology comparisons, contract negotia
• Management of overall daily IT operations and technical staff
• Led and oversaw HIPAA Compliancy implementation safeguards and standards to include industry security assessment, risk assessment and remediation and establishment of technical, administrative, and physical standards.
• Senior leadership in EMR Systems implementation
• Interface/Integration of key ERP/EMR systems with VoIP, life safety within security, safety and compliance standards
• Team recruitment and training
• Budget/Financial Management
• Reporting to executive leadership
• Led security protocol implementations with technical, administrative, and physical standards

Solutions Manager, Lead Systems Engineer

Responsibilities:

• Managed IT Services and technical staff for clients throughout Jacksonville and surrounding areas
• Management of overall daily IT operations and technical staff
• Accounting System Implementations, conversions, migrations, customization, and support
• Implementation and support of Server, Network, Desktop solutions