SUMMARY:

Polished professional with extensive messaging and system administration skills. Accomplished leader with the ability to combine technical and business solutions to support corporate strategic goals. Graduate - level education with concentration in Telecommunications Technology and Computer Technology.

AREAS OF EXPERTISE:

• Office 365 Exchange
• Lotus Notes
• Mobile Device Management
• Email Migration eDiscovery
• Network Monitoring and Management
• Technical Support

PROFESSIONAL EXPERIENCE:

Confidential, Berlin, CT

IT Solution Architect/Technical Lead

Responsibilities:

• Work closely with the lead Solution Architect, the IT Manager, and the Project Manager of this specific effort to organize the development effort and deliver technical solutions that satisfy the projects business objectives.
• Coordinates and develops systems integration designs for the project, including high-level and detailed system, application and technology diagrams.
• Aligns the selected technology solutions with the technical architecture, operational processes and lifecycle processes.
• Ensures that the IT solution fits with the current and planned enterprise architecture and standards as well as IT strategies and IT product roadmaps.
• Creates solution architecture documentation and deliverables throughout the project lifecycle of the solutions.
• Ensure that the project infrastructure is supportable and can be transitioned smoothly into production support organizations.
• Works with 3rd party vendors to ensure that deliverables are completed on-time and under budget.
• Permissioned as one of the Global Administrators for the Office365 Project to effectively manage any projected related changes as required.
• Act as an SME for the team to level my expertise and experience in migration of Lotus Notes. Included in this was the setup and configuration of the Binary Tree Co-Existence software.
• Worked with the team to establish testing guidelines for the different software packages including Office Pro Plus, Skype for Business, Yammer, OneDrive for Business and Outlook 2016.
• Run Powershell scripts as required to make appropriate updates to tenant configuration/user accounts, including assign licenses, set quotas, archive settings, enable policies.
• Acted as a tech lead and worked with various vendors to setup and establish Proof of Concept (POC) environments for testing the following mobility platforms: Mobile Iron, Air Watch, Citrix Xen Mobile, and Microsoft In Tune prior to selection of a product.
• Tested basic functionality, including: enrollment of iOS and Android devices in an MDM environment; selected wipe of devices; creation of policies to push apps (both MDM and MAM enrolled)
• Microsoft’s InTune MDM solution configured with integrator service provider. Established SCCM connector to manage iOS/Android/Windows10 devices and deploy apps with containerization.
• Deployed MS Suite (Outlook, Sharepoint, Powerpoint, Word, OneNote, Excel) through MAM application deployment policies.
• Worked with team to implement Microsoft’s ADFS/AD connect to facilitate cutover of Eversource’s IDM from OKTA to ADFS for Office365/EMM solutions.
• Configured ADFS services with Microsoft & 3rd party vendor to meet required thresholds and properties to meet corporate requirements.
• Configured conditional access for Office365 access in Azure AD to meet project requirements.
• Setup process to register windows7 devices to AzureAD using Microsoft’s published procedure.

Confidential, New York, NY

Technology Systems Analyst

Responsibilities:

• Enhance end-user experience, providing prompt resolution of Microsoft Outlook client issues upon escalation from the Global Help Desk, and identifying and notifying management and end-user communities on known issues related to Office 365 Email and Cloud Platforms. Manage the on-premise Exchange server using the ECP.
• Troubleshoot client issues including autodiscover connectivity, analyze message headers for reported issues including delayed and non-receipt. Work with Microsoft support to escalate if necessary. Provide Helpdesk with documentation to troubleshoot problems as necessary.
• Make Active Directory updates for user accounts including mail/proxy/target addresses.
• Deliver administrative and technical support for the Blackberry environment including migration to a Blackberry 10 for Office 365 Exchange platform including creating “how to” documents for creating accounts, adding applications, troubleshooting users issues.
• Coordinate and manage Ironport and Axway mail relay servers to create and manage user policies, configure and manage mail relay policies to address inbound and outbound message flow, and manage administrative tasks on Vaultive encryption platform management console to add and remove users and update policies as needed.
• Manage PowerShell scripting language commands to manage users including settings quotas, access provisioning, creating exchange resources including conference rooms, gathering activesync information.
• Facilitate corporate compliance through performing simple and complex searches utilizing EMC’s Source One Discovery Manager.
• Increase efficiency through support of devices in user accounts and mobile data management, Airwatch, and Exchange office cloud environments, including setting up profiles, uploading applications, and troubleshooting iOS device registration issues in collaboration with Airwatch Technical support. Deploy apps through Airwatch portal.
• Work with Dev Team to test and verify deployed apps work.
• Develop and deliver senior management reports outlining service management system issues and resolution, analyzing production reports and identifying end user trends to provide recommendations to senior management.
• Managed the Binary Tree Coexistence Environment, including setting up servers and software and testing the application between Domino and Outlook/Exchange with consultant collaboration.
• Work a rotational on call for 24x7 coverage.

Confidential

Administrator

Responsibilities:

• Managed multiple servers running Blackberry for Domino 4.x and 5.x, including adding and deleting users, assigning policies and passwords, migrating users, and upgrading server software as required.
• Collaborated with Corporate Legal and Compliance Group to perform complex email searches and data restores using Legato Email extender software, and collaborated with Application Developers to rollout new databases, perform design updates, run agent processes and test production changes.
• Delivered complex processing of Internet mail traffic through designing and administering corporate Internet mail server policies.
• Enhanced end-user experience through delivering first level support for the Corporate Help Desk, including 24-hour rotational Domino/Office 365 Exchange infrastructure support, and collaborating with the Global System Administrator and Development Team to evaluate and resolve user issues.

Confidential, Jersey City, NJ

Systems Administrator / Domino Administrator

Responsibilities:

• Managed and led the migration from R4 to R5, including all mail and SMTP services, and configured HTTP and SSL web interfaces.
• Executed and managed administration of user IDs, server certifiers, transaction logging, Domino clustering, and load balancing.
• Enhanced end-user experience through supporting remote access users utilizing the corporate VPN, and serving as first-line support for the Corporate Help Desk.
• Established user training sessions in collaboration with the Training Department and created discussion databases to share information across specified workgroups.

Confidential, New York, NY

Lotus Notes Administrator / Messaging Traffic Analyst

Responsibilities:

• Ensured correct mail routing throughout the Notes Named Network through creation of proper connection and replication documents.
• Configured and installed servers tested various messaging gateways, and managed global SMTP mail routing through a centralized connection to the corporate firewall provider.
• Managed email migration support for several disparate messaging systems to Notes mail, and performed proactive monitoring of Lotus Notes, utilizing Statistics and Events, Notes View and third party tools.
• Enhanced company website security through configuration in collaboration with Application Developers to allow secure access to customers and internal users.