OBJECTIVE:

Seeking a challenging and rewarding position as a Sr. Infrastructure/Active Directory Engineer role where my expertise in Information Technology (Virtualization/Cloud) Solutions can be effectively utilized to help improve customer experience and end - user support.

SUMMARY:

• Extensive experience with a wide range of Microsoft products, system applications and industry standard physical/virtual hardware used in large Enterprise environments.
• Strong knowledge of Microsoft Active Directory including DNS, DHCP, Group Policies, DFS, DC Replication and Microsoft Best Practices to secure & protect network resources.
• Responsibilities have ranged from migrating Active Directory/Exchange using ADMT and Quest software, installation & support for 200 users in a single location and supporting 10,000 users Worldwide divided between 2 data centers in a Systems Engineer role.
• Manage and Maintain systems by planning, designing & implementing; installation, configuration and testing of Virtualized Windows Server hardware/software, LAN/WAN networks, operating/system management systems; defining system, operational policies and procedures.
• Secure systems by providing system access, monitoring and control; establish and test disaster recovery policies and procedures; completing backups & restores; maintaining documentation.

WORK EXPERIENCE:

Confidential

Sr. Advisor System Administration

• Built and deployed new ESXi 5.5 Hosts slated to go into the (PTC) Plano Technology Center.
• Provide technical/functional expertise in managing, designing/implementing virtual environment.
• Design, evaluate & implement Infrastructure solutions using VMware, Microsoft and RHEL.
• Maintain PCI compliance & security updates via VMware Update Manager. Evidence collecting Powershell scripts created/tested for (PCI 2017 Scripting Toolkit). Documentation created.
• Provide infrastructure support for the VMware View and Citrix XenDesktop environments.
• Provide environment data/capacity management utilizing vRealize Operations & IBM Netcool.
• Ensure that all capabilities delivered aligned with the original business objectives, business processes, development frameworks, service levels, and design intent.
• Responsible for driving and delivering on the strategic planning, design & support of the Virtual Infrastructure, Data Center and Cloud Solution.
• Create and maintain policies and procedures for the VMware Infrastructure.
• Follow ITIL best practices for change & incident management using Remedy & Service Now.
• Lead the Disaster Recovery exercise for the VMware environment using VMware SRM.
• Participated in the planning, designing and implementation of the Windows 2012 R2 Domain Controllers for the (PTC) Plano Technology Center including raising Domain - Functional level.
• Provide monthly status reports for Wintel Cloud Engineering accomplishments to our customer.
• Deliver technology solutions focused around the entire life-cycle of data in a high growth, highly technical environment.

Sr. Principal Consultant

• Managed and supported customers consisting of 100+ ESXi 5.0/5.5 Hosts & 1500+ VMs.
• Build, configured, deployed Windows 2008 R2 Servers to be used for the PKI implementation.
• Implemented previously designed Tier-2 PKI Infrastructure consisting of 1 Master Offline CA, 4 Enterprise Subordinate CAs distributed across 2 (Data Centers).
• Participated in the planning, designing and implementation of the 2-Factor Authentication for remote Non-Domain users requiring to connect via VPN/Certificate method. Created step by step documentation in performing user certificate requests including (web-enrollment/certmgr).
• Perform various operational tasks in the support of Exchange 2010 in a DAG configuration.
• Installed and configured RDS 2012 R2 for a Citrix farm of Servers. Configured the licenses across all of the Citrix Servers for end-user availability.
• Install and configure DFS Namespace, DFS Links and DFS Replication for multiple Citrix Farms: content directories on a Windows Server 2008/2012 R2 Citrix hosting environment.
• Rebuild or downgrade Windows 2012 R2 Servers to Windows 2008 R2 due to critical applications not running appropriately on a newer Operating System.
• Manage and maintain VMware Infrastructure including vCenter, Clusters, Hosts, VM Servers, Data Stores in a VMware vSphere 5.5 environment.
• Worked on remediation of Elevated Admin accounts for entire domain. Created Provisioning Delegation plan documentation breaking down Role-based, Global, Domain Local security groups & permission layout, along with Security Delegation implementation diagram.
• Manage and maintain AD security groups & delegate permissions via Role-base Access Control.

Sr. Windows Systems Engineer

• Managed and supported roughly 500+ ESXi 5.0/5.5 Hosts & 20,000+ VMs across 30 Data Centers Globally. Exposure to VCE’s vBlocks consisting of VB100, VB200, VB300 & VB700.
• Monitored and maintain VM Infrastructure using VMware vCOPS to analyze vSphere environmental statistics such as: health, security risk, capacity management & efficiency.
• Responsible for Provisioning new VM Servers throughout Novartis/Alcon global Data Centers.
• Build, configure and deploy VMs and templates. Perform Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) & Virtual-to-Physical (V2P) migrations of Windows 2003, 2008, and 2012 R2 as well as Linux Servers from VMware and legacy hardware.
• Rebuild or downgrade Windows 2012 R2 Servers to Windows 2008 R2 due to critical applications not running appropriately on a newer Operating System.
• Install & Configure IBM Tivoli TSM backup solution on newly created VM Servers including setting up the initial Incremental backup job making sure backups run properly.
• Manage and maintain VMware Infrastructure including vCenter, Clusters, Hosts, VM Servers, Data Stores in a VMware vSphere 5.1 environment.

Customer Service Manager

• Manage 34 PSP Customer accounts by re-actively addressing Trend product issues & proactively providing customers monthly reports, monthly meetings, customer notifications, new feature enhancements for Trend product releases, health assessments/best practices & Onsite visits.
• Work with customers on current and future projects that pertain to Trend products where the customer is requiring our assistance in meeting their goals.
• Plan/coordinate meetings, WebEx sessions, Onsite visits, health assessments with customers to address outstanding issues, proof of concept or training to their internal IT staff.
• When an outage occurs or cases require to be escalated, work quickly on endorsing case to a Level III/IV Customer Service Engineer or Core Engineer depending on immediate situation.
• Review customer environments for immediate needs or to make suggestions on ways that will better secure them from malicious attacks.

Sr. Information Specialist

• Plan/coordinate changes to the (Dev, Val & Prod) environments for CTI Genesys & Siebel/JDE One World including: patching, disk expansion, scheduled reboots & configuration changes.
• Manage and maintain CTI Genesys & Siebel/JDE One World VM Servers via vSphere 5.1.
• Work on remediating Open File Share Access by replacing the (Everyone, Authenticated Users, Domain Users & Anonymous) groups with appropriate AD groups, locking down Open Access across File Systems & SharePoint sites allowing to stay within Compliance Guidelines.
• Created PowerShell scripts to remotely collect/report on disk utilization for all Servers. Also created scripts to stop/start and set services to manual/automatic state for Telephony Servers.

Active Directory Security Engineer

• Server installations & configurations on DELL Power Edge 2650, 2950 & r710, r715, r810, r815 on Windows Server 2003/2003 R2/2008/2008 R2 platforms.
• Manage & maintain Active Directory infrastructure using Quest Spotlight on Active Directory providing: security, automation & provisioning, consolidation, compliance & audits.
• Worked on remediation of over 100 Domain Admin accounts for entire region. Created Provisioning Delegation plan documentation breaking down Role-based, Global, Domain Local security groups & permission layout, along with Security Delegation implementation diagram.
• Manage and maintain AD security groups & delegate permissions via Role-base Access Control.
• Create and manage Group Policies then enforce them at the OU/Domain level in an Active Directory 2003 environment. Also manage all objects in AD infrastructure for the entire forest.
• Create and modify windows scripts among clean-up scripts AD via VBScript/Power Shell.
• Setup and configure RAID sets including: stripping, mirrored, raid 5 & raid 10 configurations.

Assigned Client Engineer

• Server installations & configurations on HP ProLiant DL360/380, IBM xSeries 3650/3850 & Blade Center HS22 on Windows 2003/2008/Windows 2008 R2 platforms.
• VMWare ESX Server 3.0/3.5 configuration and installation on an IBM xSeries platform. Manage and maintain VM Server environment using VMotion, DRS, HA and Update Manager utilities.
• Manage and maintain VMWare vCenter with vSphere 4 (ESX 4.0) via vSphere client 4.0.
• Setup and configure QLogic Fiber HBAs then manage using SanSurfer on IBM xSeries and HP ProLiant DL Series hardware. Update firmware drivers as new releases are available.
• Operations monitoring, performance tracking and security policy enforcement on Windows 2003/2003 R2/2008 Servers utilizing IBM Director, HP SIM & SCCM 2007.
• Manage & maintain Active Directory infrastructure using Quest InTrust providing: security, automation & provisioning, consolidation, compliance & audits.
• Manage and maintain new/existing websites using IIS7.0/7.5 including site/data content for the following: Staging and Production Windows 2008/2008 R2 Server environments.
• Setup and configure RAID sets including: stripping, mirrored, raid 5 & raid 10 configurations.
• Create and modify existing windows login and application installation scripts among clean-up scripts (AD & Exchange) using Batch files, VBScript and Power Shell.
• Participated in the planning, designing and implementation of the upgrading the existing Windows 2008 SP2 Domain Controllers to Windows 2008 R2. Created step by step documentation in performing the Windows 2008 R2 upgrades including (promoting/demoting).
• Create and manage Group Policies then enforce them at the OU/Domain level in an Active Directory 2008 environment. Manage all objects in AD infrastructure for the entire child domain.

Systems Engineer

Responsibilities:

• Server installations & configurations on DELL Power Edge 2650, 2950 & r710, HP ProLiant DL360/380, IBM xSeries 3650/3850 & Blade Technology on Windows 2003/2008 platforms.
• Proven knowledge of Microsoft Exchange 2010 including routing, recovery and administration.
• Manage and maintain VMWare vCenter with vSphere 4 (ESX 4.0) via vSphere client 4.0.
• Install, configure and manage EMC Clarion, Dell Power Vault & Hitachi Storage Enclosures.
• Install and configure Emulex/QLogic Fiber HBAs then manage using SanSurfer, HBAnywhere & HDLM utilities on IBM xSeries, HP ProLiant DL Series and Dell PowerEdge hardware.
• Manage & maintain Active Directory infrastructure using Quest Active Directory Management Solution providing: security, automation & provisioning, consolidation, compliance & audits.
• Create and manage Group Policies then enforce them at the OU/Domain level in an Active Directory 2003 environment. Also manage all objects in AD infrastructure for the entire forest.
• Create and modify existing windows login, email account and application installation scripts among clean-up scripts (AD & Exchange) using Batch files, VBScript and Power Shell.
• Setup and modify/migrate existing websites using IIS7 including site/data content for the following: Development, QA and Production Windows 2008/2008 R2 Server environments.
• Install and configure DFS Namespace, DFS Links and DFS Replication for multiple website: site/data content directories on a Windows Server 2008/2008 R2 web hosting environment.
• Create, backup and restore MS SQL Server 2008 databases and also create new user logins for new databases and manage permissions for existing user logins. Run queries as needed.
• Create & maintain Windows 2003/2003 R2/2008 Server images Altiris Deployment Solution.
• Setup and configure RAID sets including: stripping, mirrored, raid 5 & raid 10 configurations.
• Monitor and maintain backups using Veritas Backup Exec 12.5 including managing the tape rotations with the off-site vendor & restoring files from virtual disks/backup tapes.