SUMMARY

• I’m a personable IT professional with over 14 years experience providing 24/7 support and customer service.
• My core responsibilities include: primary support for all Windows servers, virtualization, storage, phone, and voicemail systems ensuring 99.9% uptime.
• I'm responsible for the engineering and implementation of new technology solutions that meet business requirements.

TECHNICAL SKILLS:

Server: Dell Servers/Blades HP Servers NAS Microsoft Windows Server 2000 - 201 2 R2 Microsoft Exchange 5.5 2013 Microsoft SQL Server 2008 R2/2014 Microsoft Active Directory/Group Policy Microsoft DNS/DFS/DHCP/WSUS Microsoft File/Print Servers Microsoft Failover C lustering 2008 201 2 R2 Microsoft Hyper-V 2008 201 2 R2 Microsoft Remote Desktop Services 2008 201 2 R2 Microsoft Terminal Services Microsoft SCCM 2012 R2 Microsoft Endpoint Protection 2012 Windows PowerShell Trend Micro/McAfee/Kaspersky Antivirus Barracuda/Websense/Proofpoint Email Security OpenDNS Umbrella Web Filtering/Network Security ADT Security System/WIN-PAK Unitrends/Veeam/Dell AppAssure 5/Backup Exec Kaseya VSA OpenText RightFax iSCSI

SAN: SAN Snapshots SAN Replication SAN based Disaster Recovery EMC AX4 - 5 Dell AX4-5i/MD3000i/EqualLogic PS6100 Dell Compellent SC9000 Nimble CS240/CS460G-X2 Pure Storage FA-405

Telephony: Lync 2010 Mitel 3300 PBX Avaya S8500 Media Server Exchange 2010 Unified Messaging AVST CallXpress/Active Voice Repartee Intuity AUDIX PrairieFyre/Agent Portal Avaya CentreVu Supervisor Digital and IP Telephony (VoIP) Polycom Spectralink MobileIron/Good/BlackBerry/iOS/Android

VPN: Microsoft DirectAccess/RRAS Cisco VPN/RSA Security WatchGuard VPN

PROFESSIONAL EXPERIENCE:

Confidential, Lombard, IL

Lead Systems Engineer - IT

Responsibilities:

• Lead for IT infrastructure initiatives
• Administration of HP Server environment and Dell EqualLogic iSCSI SAN
• Administration of Microsoft 2008 R2 Hyper-V Failover Cluster
• Administration of Microsoft Windows 2008 R2 Server Active Directory, Group Policy, RDS, DHCP, DNS, DFS, File, Print, and Exchange 2010
• Administration of Barracuda Web/Email Appliances and Kaspersky Antivirus
• Proactive monitoring of server/network environment using PRTG
• Backup/Recovery of server environment using Unitrends
• Lifecycle management for server hardware and software
• Tier III support for the Help Desk in a 150+ user environment

Systems Engineer - IT Operations

• Administration of 180 Windows Server 2012 R2/2012/2008 R2/ VMs using Hyper-V 2012 R2
• Administration of multiple Microsoft Windows 2012 R2 Failover Clusters and iSCSI SANs using Nimble CS460G-X2, Pure Storage FA-405, Dell Compellent SC9000, and Dell M1000e Blade Enclosures
• Administration of Microsoft Windows 2008 R2 Server Active Directory/Group Policy
• Administration of Microsoft Windows 2008 R2 RDS/DHCP/DNS/DFS/File/Print Servers
• Administration Microsoft Windows 2012 R2 Remote Desktop Services Farm (90 hosts)
• Administration of Exchange 2013
• Standardized deployment of Hyper-V VMs by creating PowerShell scripts
• Proactive monitoring of server/network environment using PRTG
• Backup/Recovery of server environment using Dell AppAssure 5
• Tier III support for the Help Desk in a 7000+ user environment

Senior Systems Administrator - IT

• Management and mentoring of Infrastructure Team
• Accountable for Help Desk activity in a 800+ user environment
• Administration of the LAN/WAN across seven sites, including primary and backup data centers utilizing Cisco DMVPN
• Project Management of all infrastructure initiatives
• Responsible for vendor relationships, contract management, and yearly IT budgeting
• Lifecycle management for all computer, server, network hardware and software
• Administration of 120 Windows Server 2012/2008 R2/2003 VMs using Hyper-V 2012 R2/2008 R2
• Administration of multiple Microsoft Hyper-V Failover Clusters and iSCSI SANs, including: Windows 2012 R2 Failover Cluster using Nimble CS240, Windows 2008 R2 Failover Cluster using Dell EqualLogic, and Windows 2008 R2 Failover Cluster using MD3000i
• Administration of Microsoft Windows 2008 R2 Server Active Directory/Group Policy
• Administration of Microsoft Windows 2008 R2 RDS/DHCP/DNS/DFS/File/Print Servers
• Administration of Lync 2010 Enterprise Voice, Web Conferencing, and Instant Messaging Administration of Exchange 2010 including Unified Messaging for Lync 2010
• Administration of SCCM/Endpoint Protection 2012
• Administration of OpenDNS Umbrella Web Filtering/Network Security
• Administration of Barracuda Email Security Service
• Administration of WatchGuard Firewalls
• Support of remote associates (DirectAccess 2008 R2, 2012 RRAS, WatchGuard SSL VPN, and MobileIron)
• Proactive monitoring of server/network environment using Nagios XI
• Backup/Recovery/DR testing of server environment using Dell AppAssure 5/Nimble Snapshots
• Lifecycle management for server hardware and software
• Tier II/III Support for Help Desk

Lead Network Administrator - Technology

• Management and mentoring of Infrastructure Team
• Accountable for Help Desk activity in a 300+ user environment
• Project Management of all infrastructure initiatives
• Provide 24/7 network and server support services using IPSentry
• Administration of 45 Windows Server 2008/2003/2000 physical servers, Hyper-V 2008 VMs, and Microsoft 2008 SQL Failover Cluster using Dell AX4-5i SAN
• Administration of Microsoft Windows 2003 Server Active Directory/Group Policy/WSUS
• Administration of Exchange 2010/2003/5.5
• Administration of Trend Micro/McAfee Antivirus
• Administration of ADT Security System/WIN-PAK
• Administration of Mitel 3300 Cluster, Repartee/CallXpress Voicemail, IP/Digital/Wireless/Smart phones, PrairieFyre, Agent Portal, and RightFax
• Support of Dell desktops/laptops, Neoware/Wyse thin-clients, Android/Apple tablets
• Support of HP printers, Kyocera copiers, and Motorola Enterprise Mobility Devices
• Support of remote associates (Cisco VPN/RSA Security/Good for Enterprise)
• Backup/Recovery/DR testing of server environment
• Responsible for vendor relationships, contract management, and yearly IT budgeting
• Lifecycle management for all hardware/software
• Technology training for associates

Confidential, Tinley Park, IL

PC Support Specialist - IT Support

• Tier I/II support for the Help Desk in a 400+ user environment
• Installation, configuration, and maintenance of Dell desktops/laptops, computer peripherals, fax machines, copiers, network printers, phone equipment, and servers
• Administration of Avaya S8500 Media and Intuity AUDIX
• Administration of users in Microsoft Windows 2003/2000 Server Active Directory
• Administration of Microsoft Windows 2003 Server Group Policy/WSUS
• Responsible for inventory control of all hardware and software licenses