TECHNICAL SKILLS:

Operating Systems/Network Systems: WindowsOS, Unix, Linux Redhat, FreeBSD, Macintosh 6.0+, DOS, registry writing, SAFA, Novell, Cisco, SQL, TCP/IP, Ethernet Setups

Law Firm Software: Hummingbird/Open Text ECM, Legalkey, Legal MacPac, DTE, Interwoven Desksite (ICAS certified), iManage Document Management suit, NetDocuments, Documentum, Macro Development

Hardware: Manage, repair, and build PC based systems, Palm Pilots, Scanners, Printers

Software Packages: Office Suites (Productivity Point Training Expert Level), Macromedia Suite (Director, Flash 5, Fireworks), SAS Programming (with diploma), Crystal Reports Version 8.0 (Productivity Point Training Intermediate Level), PageMaker 6.0, PcAnywhere, Palm Software (Intellisync, Palm Desktop), Laplink, McAfee Virus Software, FoxPro, Lotus 1 - 2-3, Quark, FileMaker, PhotoShopCS (PC, and LTE, Mac), Illustrator, Random Digit Dialing program setup and maintenance, Xdot, KE3, Hot Metal, Corel Word/Draw, Lotus Notes, WordPerfect, Dr. Divx, Adobe Premier, Adobe Acrobat Version 6, FTP programs, Sorenson, Nero Suite, Winzip, WinRAR.

PROFESSIONAL EXPERIENCE:

Confidential

Document Management Senior Lead

Responsibilities:

• Open Text eDocs Engineer
• Create training material and train users
• Lead integrator for desktop applications (MS Office as well as others)
• All Support for users and any backend issues.
• Project management for all changes and upgrades to all systems
• Trainer of all users and lead on all documentation
• Test and coordinate all maintenance, patches and upgrades for server and databases

Confidential, Pittsburgh, PA

Document Management Administrator

Responsibilities:

• Net Documents/iManage/eDocs Administrator
• OpenText system Administrator iManage System Administrator
• NetDocuments System Administrator
• NetDocuments implementation project/team lead
• Create and edit training materials on all DMS systems
• Develop POC for new systems and implantation of statements of work
• Work with users to improved workflow and develop new ideas for better production of documents
• Implement, tests and coordinate patches and upgrades to all document management systems
• Develop training and technical documentation for Open Text/iManage/NetDocument systems
• Level 3 support of iManage and eDocs systems

Confidential, Chicago, IL

eDocs Engineer

Responsibilities:

• Open Text lead for Western Hemisphere clients and servers (26 offices, three servers each)
• Open Text Trusted Link EDI Mapping Tool Administrator
• SharePoint DM integrator
• Create/edit training material
• Implement rollouts of patches and upgrades to the document management system
• Level three support of all DM issues in the Western Hemisphere
• Maintain SQL DB integrity and security
• Provide SQL reports for client/users when needed
• Design and maintain system documentation
• Provide third party support for Workshare, PDFDocs, KwikTags
• Trained Recomind Administrator

Confidential, Chicago, IL

Engineer/Project Leader

Responsibilities:

• Hummingbird DM Administrator
• Open Text Archiving Administrator.
• Support, maintain and Implement Worksite client and server configurations
• Open Text Trusted Link EDI Mapping Tool Administrator
• Intapp Wall Builder/Activity Tracker Administrator and ethical wall engineer
• Support, maintain and implement Open Text client and server configurations
• SharePoint DM integrator
• Managed iManage Databases with SQL 8
• Implement rollouts of patches and upgrades to the document management system
• Level three support of all DM issues.
• Maintain SQL DB integrity and security
• Provide SQL reports for client/users when needed
• Design and maintain system documentation
• Provide third party support for Workshare, PDFDocs, KwikTags

Confidential, Novato, CA

Engineer/Project Leader

Responsibilities:

• Hummingbird DM Administrator
• Intapp Wall Builder/Activity Tracker Administrator and ethical wall engineer
• Open Text lead for clients and servers
• SharePoint DM integrator
• Implement rollouts of patches and upgrades to the document management system
• Level three support of all DM issues in the Western Hemisphere
• Maintain SQL DB integrity and security
• Provide SQL reports for client/users when needed
• Design and maintain system documentation
• Provide third party support for Workshare, PDFDocs, KwikTags

Confidential, Chicago, IL

Application Specialist

Responsibilities:

• Administrator for Hummingbird DM, Legalkey, and MacPac
• Intapp Wall Builder/Activity Tracker Administrator and ethical wall engineer
• Open Text lead for clients and servers
• SharePoint DM integrator
• Implement rollouts of patches and upgrades to the document management system
• Level three support of all DM issues in the Western Hemisphere
• Maintain SQL DB integrity and security
• Provide SQL reports for client/users when needed
• Design and maintain system documentation

Confidential, Chicago, IL

Document Applications Analyst

Responsibilities:

• Worked with vendors and software developers to provide the latest document software
• Managed iManage Databases with SQL 8
• Developed strategies for the installation and integration of new software firm wide
• Tested new software from beta versions on to make sure they worked with firm systems on all levels
• Purchased new software
• Worked with users on high level issues with document applications
• Developed training programs for training department for the new applications
• Organized project details/plans and updated managers of project status
• Created server setups for new software packages, created Zen Packages for these applications
• Developed documentation and provided technical briefings when applications were released to support staff
• Desktop Support Analyst Level 2 and 3
• Acted as primary computer/customer support for 1000 users, 95% desk side support, 5% percent phone support
• Performed computer and software maintenance on Dell Desktops and Sony/Toshiba/Dell Laptops
• Performed software and hardware installations and set up of all available software
• Managed iManage Databases
• Administrated Citrix servers
• Created Crystal reports based on help desk statistics
• Trained users in all software use, specifically Word 2000 and WordPerfect 9
• Provided primary support for rollouts and server problems