TECHNICAL SKILLS:

• Visio
• Cisco Configuration Manager
• CircuitVision
• NerveCenter
• Cisco Device Manager
• CiscoWorks2K
• CiscoView
• HP Openview
• Netcool
• Microsoft Office
• Remedy
• MSOC
• BERT
• InfoVista
• Linux
• Unix
• WindowsXP
• 2000 Professional

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Norcross, GA

Responsibilities:

• Responsibilities include being an active participant in the incident and problem management (using a proprietary trouble ticketing system) for more than 10,000 managed WAN interfaces and managed security sites with circuits varying in size from Fractional T1′s to DS3 which employing technologies such as AVPN, Frame Relay, Multilink Frame Relay, Point - to-Point, MPLS, and ISDN. Also include the Local or remote configuration of WAN and security devices, and remote installation of WAN equipment including routers, firewalls, switches, modems, and WAN acceleration equipment from various vendors: Predominantly Cisco, Sonic walls, Juniper, etc.
• Maintain Cisco routers including configuration changes/updates, track over utilization issues, monitor interfaces, routing, and processor issues and errors.
• Local and/or Remote configuration of WAN equipment, security devices and wireless infrastructures (access points)
• Knowledgeable with DNS, DHCP, VRRP, HSRP, VLANs, and InterVLAN routing.
• Coordinate with the field support technicians on-site performing the hands-on work consisting of installations/cutovers, configurations, wiring, racking of equipment Confidential the location, etc.
• Configure Cisco Routers 2900s, Switches, Cisco ARX and ASA, Juniper SRX240, Modems and Sonic Walls, Meraki, Fortinet, Aruba, Netgate for customer’s locations.
• Troubleshoot various customer network issues until we come to a resolution.
• Assist with input on new customer’s network designs and equipment to use for the solution to ensure efficiency.
• Keeps detailed documentation during installations, configuration changes and troubleshooting steps regarding all issues.
• Network security and surveillance with Meraki and Sonicwalls and Fortinet. Packet captures. Tracking top users/talkers of applications and bandwidth on the networks.
• Respond to information security issues
• Engage with other teams to ensure systems and technologies are mitigated from threat by means of patching, updates, or other required hardening standards or mechanisms
• Cisco Call Manager installation and configuration
• Cisco Unified Communications Manager (CUCM).
• Cisco Unity Connection Manager.
• Cisco Unified Contact Center Express (UCCX)
• Standard Agent Configuration including moves, adds and changes.

Network Control Technican

Confidential, Atlanta, GA

Responsibilities:

• Network Control technician involved in monitoring and ensuring network quality of the mobility RAN network, 3G,4G, LTE services. Responsible for managing technicians within the Mobility MNRC to meet productivity metrics and system quality metrics.
• Defines procedures for surveillance, repair, rearrangement and changes of activity of network equipment. Interfaces with field operation, RAN operation and telco team to coordinate work activities and resolve any service-related issues including HVAC outages Confidential cell sites.
• Works closely with Area Manager in reporting on quality metrics, outages, expenses, assets, and personnel management.
• Remains current with industry trends and technologies. Ensures compliance with government regulations and system specifications.
• Manages MNRC/ RAN operations with the following network elements RNCs, SIAD, MSN, GSM, eNodeB, Node B's, BSCs and BTS, Nokia, Siemens, SGSN, GGSN, PGW, PCRF, OCS, 3GPPP, LTE, Wi-Fi, MME
• Ericsson RAN: (3820/3810) IuR,IuPS, IuB, IuCS,ALU RAN: IuR, IuPS, IuB, IuCS, Nortel MGW
• Configure and troubleshoot Cisco and ALU 7705, 7750, SP210/310, Ericsson SmartEdge 1200s, SP210/310, Samsung SE1200, RNCs, eNodeB, NodeB, KPIs
• Configure Cisco and ALU SIADs and Nortel MSCs and ALU MSCs. Knowledge of RF parameters, neighbor relations and monitoring KPIs.
• Monitor OSS, WMS
• Monitor Femtocell/Microcell/Metrocell technology. Familiar with RF parameters, neighboring relationships, and E911 data translations.
• Provide support to other departments on any network operational issues. Performs administrative and other tasks assigned by the supervisor.
• Tests and coordinates new service offerings.
• Additional duties include interfacing with appropriate groups to address concerns. Implement process changes to improve internal service complaint handling and enable field teams to reduce escalations.
• Independently prepares work plans for individual task and reviews work with supervisor upon completion. This function includes monitoring for systems availability, integrity and timely performance.
• Used Project Management tools to analyze the cost, inventory and installation of cell sites to the point of resolution.
• Managing budgets for projects. Collecting customer information on their broadband and data needs and determining the best product to meet their requirements.

Network Controller Technician

Confidential, Atlanta, GA

Responsibilities:

• Provide physical layer service assurance activities in support of all Offnet Broadband (DS1/DS3/OC-n, 10Gig, 1Gig) trouble repair for BTS, CDMA, iDEN, wireline and 2G, 3G, and 4G LTE services.
• Configure and troubleshoot Motorola,Cisco and ALU 7705, 7750, SP210/310, Ericsson SmartEdge 1200s, SP210/310, Samsung SE1200, RNCs, eNodeB, NodeB, KPIs,
• Provide physical layer service assurance support of LTE, CDMA and iDEN Narrowband Wireless Access Circuits found to be intermittent/bouncing off net issues.
• Manage LEC fix actions to include status of tickets, escalations, coordinating dispatch and cooperative testing involving fiber, sfp modules, MTSO, Ciena boxes
• Manage On Net Customer Broadband issues, coordinating with TSA.
• Manage chronic broadband and narrowband tickets to resolution.
• Manage proactive and customer initiated tickets to final clearance/ closure.
• Manage LEC fix actions to include status of tickets, escalations, coordinating dispatch and cooperative testing.
• Manage and isolate cell cite outages with assistance from field technicians.
• Provide LEC Management for physical layer service assurance activities in support of iDEN, EVDO, and CDMA Wireless Access Circuits.
• Manage wireless proactive and customer initiated wireless tickets to final clearance/ closure with coordinating organizations.
• Conduct diagnostics, isolate faults, and make corrective actions on wireless Narrow Band circuits.
• Manage Wireless Chronic Tickets to resolution.
• Perform Business Operations Analysis and develop Service Improvement Plans.
• Used Project Management tools to analyze the cost, inventory and installation of cell sites to the point of resolution.
• Managing budgets for projects. Collecting customer information on their broadband and data needs and determining the best product to meet their requirements.
• Overall management and troubleshooting of transport mediums used by Confidential to provide 3G AND 4G wireless mobile connectivity.

NOC Technican

Confidential, Atlanta, GA

Responsibilities:

• Answering incoming phone calls from customers reporting trouble with internet circuits.
• Open trouble ticket against outages.
• Configuring, troubleshooting, testing, and providing 2nd level support for Level 3 IP backbone networks using Cisco network devices (Catalyst 2950/3560/3750/4500/6500 switches, Cisco 2600/2800/3800/7200 routers), Juniper (M & Confidential series), Juniper JunOS, Juniper CLI, Laurel, Tellabs 8860 routers, Force10, Overture 5000, 2200, Big Iron, Unisphere, Adtran, Adit, Nortel Passport, Ciena Core-Director, Alcatel 1630,1631, Tellabs 5500 and 6400, Cisco Cerent 15454, DMS250 and 500
• Testing circuits, MLPPP Bundles, SONET alarms, rebuilding and deleting Xconnects, loop testing, head to head, ranging from 64k to OC48, QRSS, All 1’s, and All 0’s.
• Assist customers via phone with troubles ranging from VLANs, QoS, VPLS, MPLS, BGP, Arin/IP Deployment, IPVPN, OSPF, RSTP, HSRP, UDLD, 10 & 100 Gigabit Ethernet.
• Communicate with Cisco, & Juniper TAC and other international telecommunication carriers, tracking and escalating trouble tickets, and interfacing with customers Confidential all levels.
• Configuring and troubleshooting routing protocols, such as OSPF, BGP,ISIS, MPLS invlolving multiple routers, applying route filters and troubleshooting WAN and/or service provider Internet edge and backbone routers running EIGRP, OSPF, IS-IS and BGP.
• Working with local exchange carriers dispatch techs to conduct fix and/or turn up new customer on the data network.

Network Analyst II

Confidential, Atlanta, Georgia

Responsibilities:

• Answering incoming phone calls from customers reporting trouble with internet circuits.
• Open trouble ticket against outages.
• Configure, maintain and troubleshoot Juniper, Juniper JunOS, Juniper CLI, Cisco, routers and access servers.
• Trouble tracking using Remedy database, and monitoring BellSouth.Net’s Internet Network with the aid of Netcool, SecureCRT, and CiscoWorks .
• Produce evaluation reports and pro-active recommendations pertaining operations.
• Produce summary and analysis reports pertaining to monetary credits for customers.
• Coordinated troubleshooting interactions between NOC, Account Executive, and customer.
• Control troubleshooting resolution between NOC, Infrastructure, Provisioning, Service Management, Capacity Management, and Engineering.
• Provide technical support for ISPs Wide Area Network.
• Coordinate, configure, and troubleshoot routing protocols which include IPX, EIGRP, OSPF, RIP, ARP, SNMP.
• Monitor, troubleshoot and test OC48, OC12, DS0, DS1, MLPPP Bundles, DS3, ATM, 64K, 256K Frame relay data circuits, SONET alarms, DOS Attacks.
• Monitor and troubleshoot IPVPN, NETVPN DSL, Radius, IPSEC, OFFNET, MPLS, QOS, VoIP, Optical Fibers, IP Multicast, Spanning Tree, VLANs, SONET
• BellSouth Intergrated Service Technologies(BIST), PBX and VoIP troubleshooting.
• Monitored DSL Switching technologies.
• Responsible for troubleshooting some ISDN routers and dialup network connectivity.
• Troubleshoot, maintain, and configure Catalyst switches, DMS-250.
• Configure NAS(Network Access Servers), IOS, switch and router upgrades.
• Applying access-lists to fit customer’s needs.
• Help customers with LAN/WAN routing and connectivity issues.
• Responsible for training new employees and assisting with troubleshooting.
• Project Leader for weekly device outages.
• Order and replace Cisco equipment such as routers, chassis, WIC cards, Ethernet adapters, APS and DPS power supply units.
• Moving existing Resources, Links, and Groups from one MSN to the next MSN. Utilizing Procomm, Winfoil, Alcaltel 7670 & 5620, and Tellabs 8860.
• Maintain & work issue/risk/action log of cross-release architecture items; Assist release architects; Prepare summary views for presentations CR intake/assignment; Gathering Impact Assessment; Distribution back to Release program manager; Report preparation for CR approval; Maintaining log of approvals in a Enterprise Data Warehouse environment.
• Perform upgrades via Granite interoperability in a cross-release functionality. All applications were cross-released via NetCracker as well as dashboards and alerts to help with decision-making to meet deadlines.