OBJECTIVE:

An opportunity to expand my continued passion and career for technology. To grow with a company, while gaining new experience and knowledge.

SUMMARY:

• Over five years of extensive Information Technology experience.
• In - Depth expertise in the implementation analysis, optimization, troubleshooting and documentation of LAN/WAN network systems.
• Strong hands-on technical knowledge with CCNA, CCVP, MCSE, MCP+I, Sun Solaris
• Proven ability to lead and motivate project to ensure success.

PROFESSIONAL EXPERIENCE:

Confidential

Voice Network Engineer

Responsibilities:

• Responsible for administration, configuration and implementation of IP Telephony systems
• Handle tasks of designing and maintaining documentation related to network layout
• Responsible for installing and troubleshooting telecommunications network infrastructure
• Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x/10.x
• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation p Confidential erns, dial-peers, translation rules and translation profiles.
• Troubleshoot call routing issues using debugs and traces to identify and correct issues.
• Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites.
• Paging systems integration with CUCM, configuration and testing. (InformaCast/Stand Alone V/A FXO)
• Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.
• Ability to complete complex projects and installations successfully within aggressive time frames and budget parameters.
• Answered and resolved helpdesk customer support tickets. (Service Now)
• Design and implementation of Cisco Unified Communications Manager, Unity Connection, and Session Initiation Protocol (SIP) Gateways
• Implemented, troubleshoot and Management of Verint Call Recording Server.

Confidential, Chicago, IL

Voip Network Engineer

Responsibilities:

• Management and troubleshooting of media servers, media gateways, and IP phones. Participate in the troubleshooting activities associated with daily operation works. Implement and support new and existing activities. Adding new sites in system. Migration
• From Avaya to Cisco System. Configuration is follow: Remote Site Telephony Configuration, Device Pool Configuration, DHCP Server Configuration, LDAP System Configuration, Call Routing Configuration, Access List Configuration, Media Resource Configuration, Music on Hold Audio Source Configuration, Music on Hold Server Configuration, Device Configuration, Gateway Configuration, and Cisco Unified IP Phone Configuration.
• 7.x 8.X Configuration of Cisco Routers - Platform: 2800, 2900, 3640 Configuration of Cisco Switches - Platform: Cat3550, Cat2950 Configuration of Routing Protocols ¡V OSPF - IS-IS ¡V RIP ¡V EIGRP ¡V BGP Deployment of Cisco IP Phones - Series: 8961, 7945, 7942, 7937 Installation, Management and Monitoring of call manager cluster Configuring call manger features and services Configuration of call signaling protocols on Voice Gateways H.323, MGCP and SCCP Configuration of Voice Gateways, Gatekeepers, and SRST Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI, FXS, and FXO
• Installation of Bulk Administration Tool for IP Phones and IP Communicators
• Configuration of Software Conference Bridge Resources
• Configuration of Music on Hold (MOH) Resources and Transcoder Resources Hands on experience on CISCO gateways such as 2800, 3640, 2600 Have configured Voice Interfaces like FXS, FXO, E&M, ISDN T1/E1 PRI, and T1/E1 CAS Configuration of Phone Button Template, Soft key Template Configuration of User Features such as Speed dial, Call forwarding Configuration of XML Service on IP Phones for accessing Internet Configuration of soft phone and IP communicators on PCs Hands on experience on configuring SRST
• CER’S Elements, ERLs, ALIs, ELINS, 911 Configuration, Using IP Subnets, Manually adding IP Phones.
• Development and support of IP/IVR menus, scripts, and self-service applications.
• Configuration of UCCX resources, teams, skills, triggers, and CSQ’s,
• Implementation, testing and troubleshooting of Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD), Cisco Desktop Workflow Administrator, Cisco Historical Reports, and Extension mobility
• Configure and support IP Faxing X-Medias application, Informacast IP Paging, ISI Call Accounting and Red Sky E-911

Confidential, Chicago, IL

IT Systems Specialist

Responsibilities:

• Second level help desk to respond timely to user questions and performance issues
• Configured Vlans on Cisco 1900/2950/3550 switches with Inter Vlan routing
• Backup and restore Cisco IOS and configuration on Routers and Switches.
• Setup Cisco Call Manager version 8.x with IP Phones.
• Configuration of Phone Button Template, Soft key Template
• Configuration of User Features such as Speed dial, Call forwarding
• Setup users and their profiles for use in Cisco Call Managers.
• Configured QOS on Cisco 17xx, 28xx routers & 2950, 3550 switches.
• Provided excellent customer service & delivery of technology services and products such as Microsoft Exchange
• Maintain office PC systems including hardware, software, configuration, updates, and patches to servers
• Setup, Upgraded & Configured Servers and user workstation (Dell, Compaq, Confidential, Macintosh)
• Setup network user accounts, groups and security access using Active Directory

Import Specialist

Confidential, Chicago, IL

Responsibilities:

• Based on extensive experience, opened and managed the Jacksonville Branch/Customs Brokerage operation including EDI via AS400, file opening, classification, transmission and coordination with all appropriate government agencies, importers, steamship companies, airlines and other transportation services to ensure all Customs documentation, regulations and procedures were followed, timely delivery and billing to the importer.
• Conducted all functions pertaining to the daily regiment in a U.S. Customs House Brokerage office. Opened office, daily statements, 3461’s, TIB’s, AII, 7501’s, Warehouse Entries and Withdrawals, G.O.’s, STB’s, Remote filing, Classification, Invoicing(AP/AR), OGA’s, Dispatch, AMS, unload and load trailers
• Familiar with ABI software programs; very adaptable. Strong computer skills, rapid data entry.
• A member of the JAXPORT (JMTX) Freight and Trade Committee

Import Manager

Confidential, Jamaica, NY

Responsibilities:

• Responsible for Import operations
• Prepared documents, input data and verify output to obtain U.S. custom release
• Checked the entries before going into custom
• Handled import air/ocean entries under exam
• Made import entries, prepare checks and pay duties to customs
• Gained expertise in FDA entries
• Applied proper HTS per the General Rules of Interpretation
• Made import entries, prepare checks and pay duties to customs