PROFESSIONAL EXPERIENCE

Senior Systems Engineer

Confidential

Responsibilities:

• Provide Senior Direction for teams of Engineers (Ranging from 2 to 10 Engineers)
• Provide Senior Technical assistance for Engineers Tier 3 and below
• Manage multiple projects simultaneously (Ranging from 1 to 6 projects at a time)
• Assist with team resource management in relation to current projects
• Assist with training Jr level contractors (Tier 1 - 3)
• Hold technical interviews for potential contractors for various open team positions
• Assist in the creation & continuing devolvement of Company Policies both internal & external
• Assist with design, creation, and future plans of internal company infrastructure
• Assist in the creation of an internal & external ticketing system
• One on One or Group training services
• Assist Sales team as a Pre-Sales Engineer to help provide potential solutions for clients
• Meet and Interface with clients including but not limited to C level.
• Project assessment & proposal documentation creation and formal presentation to Clients including but not limited to C level
• Lead DevOps team in creation of internal automation tools for various client engagements
• Assist with Data Processing and Analytics of large datasets through automation/PowerShell
• Provide Senior expertise to Network & System Engineering client engagements
• Cultivate success & hyper scaling of newly formed IT Startup

Systems Engineer

Confidential

Responsibilities:

• Architect & Implement SharePoint solutions both On & Off premises for clients
• Provide consulting services for Business Process Automation
• Architect & Implement Azure cloud solutions (ADFS, Office 365)
• Architect & Implement Office 365 migrations for clients
• Grey Box auditing of Client enterprise systems & architecture
• Custom Toolkit creation per Client requests (PowerShell)
• Network equipment configuration automation (Brocade, HP, Cisco)
• Tier 3 Support for Clients (Remote & Onsite)
• Assessment of Physical & System Security
• Network Switch/Router configuration and troubleshooting (Brocade, HP, Cisco)
• Network Assessment & Penetration testing
• Installation and Configuration of Wireless APs (Ruckus)
• One on One or Group training services (PowerShell, System Automation, SharePoint, ADFS)
• Project planning & project management
• Active Directory, Office 365, and MS Server 2012 R2 system automation (PowerShell)
• System and Network Hardening
• Advanced Windows system configuration
• Upheld IT polices & best practices
• Pre-Sales Engineering services
• Researched & solved complex system issues
• Disaster Recovery and Planning
• Dev-Ops for in house automation toolkit
• Data Processing and Analytics
• Assessment & Proposal documentation creation and formal presentation to Clients
• Network & System Engineering

Desktop Support Technician

Confidential

Responsibilities:

• Created scripts for Thin Client configuration automation (PowerShell)
• Created custom Toolkit to be used by support team personnel (PowerShell)
• Created scripts for Desktop configuration automation (PowerShell)
• Assisted with Software installation automation
• Assisted with management of tickets, team projects, as well as individual projects
• Created knowledge base for custom PowerShell toolkit
• Led Project for company-wide software audit
• Assisted with office system build outs and deployments
• Researched & solved complex system automation projects
• Assisted with asset & device documentation
• Advanced Windows system configuration and Troubleshooting
• Assisted with mobile device deployments & management
• Advanced Windows system configuration
• Provided remote support (RDP & Phone)
• Tier 2 and 3 system support for desktops
• Upheld IT polices & best practices
• Researched & solved complex system issues

Desktop Administrator

Confidential, Vallejo, CA

Responsibilities:

• Created scripts for Active Directory Automation (PowerShell)
• Provided overall administration of Microsoft Exchange 2010 on Premises
• Administered Office 365 via Web interface as well as through Powershell
• Managed Help Desk Staff, tickets, and Projects
• Managed CIC Interactive Intelligence VOIP phone system
• Created imaging system for companywide deployments (Ghost & Windows ADK)
• Microsoft Forefront Identity Manager 2010
• Provide overall administration and standardization of systems companywide.
• Served as Tier 1 & 2 support
• Server updates and configuration
• Monitored network systems/servers
• Created knowledge base for troubleshooting
• Developed policies in coordination with HR for new hires and terminations
• Created & presented computer based training for employees.
• Project planning & project management
• Managed Active Directory (Win 2008 R2)
• Managed asset & device documentation
• Advanced Windows system configuration
• Provided remote support (RDP & Phone)
• Small team project supervision
• Upheld IT polices & best practices
• Researched & solved complex system issues
• Virtual system management (vSphere)
• Installed and supported networked printers & devices

Computer Security & Compliance Auditor

Confidential

Responsibilities:

• Assisted in computer system audit process
• Assessed computer system security
• Created documentation from Audit information
• Assessed system and policy compliance to FFIEC, HIPAA, FINRA, & PCI Standards
• Created and Presented Scope of Work proposal to Senior Staff
• Assessed network and system equipment lifecycle
• Recommend system replacements
• Understand Business operations and requirements
• Communicated complex technical concepts to non-technical senior staff
• Assisted in designing system needs to Business
• Defined Project Milestones
• Completed Contracted work within agreed timeline and work hours
• Installed and Configured computer and network systems as needed

Desktop Support Analyst

Confidential

Responsibilities:

• Managed Active Directory (Win 2008 R2)
• Managed assets & tickets
• Deployed & supported Windows 7
• Troubleshot Microsoft Office configuration/installation
• Created & restored images (Ghost)
• Provided remote support (RDP & Phone)
• Multi-site management
• Troubleshot network issues
• Setup audio video for conferencing
• Troubleshot VOIP
• Email migration to the Cloud
• Analysis & Recovery with Linux (Backtrack)
• Created Scripts for Automation (Powershell)
• Provided overall support for Macs
• Created new users & emails (Win 2008 R2)
• Planed & deployed security cameras
• PC hardware troubleshooting & repair

IT Intern

Confidential, Vacaville, CA

Responsibilities:

• Supported helpdesk & deskside
• Reset passwords, Active Directory, (Hyena)
• Managed assets & tickets (Service-Now)
• Deployed & supported Windows (XP & 7)
• Disposed of systems, D.O.D. standard
• Created & restored images (Ghost)
• Provided remote support (RDP)
• Monitored system performance (Orion)
• Troubleshot TCP/IP issues
• Wrote proper documentation(Internal Wiki)
• Supported Citrix applications (XenApp)
• System backups
• Troubleshot Microsoft Access configuration
• Linux based recovery & tools utilization
• Upheld best IT security practices
• PC hardware troubleshooting & repair

IT Intern

Confidential, Fairfield, CA

Responsibilities:

• Utilized virtualization (vSphere & NetApp)
• Supported helpdesk/deskside, Tier 1
• Audited/updated records of assets & users
• Upheld best IT security practices
• Disposed of sensitive data systems
• Troubleshot & repaired PC hardwar