Manager Operations It Resume
Austin, TexaS
SUMMARY:
- Having 10.5 years of experience as a UNIX System Administrator / System Engineer / DBA / Head - end System Architect/Tech Lead UNIX Admin/ Associate Operations Manager/ Manager Operations IT IS. Which demonstrates my experience in project management, problem solving, decision-making, organizing and supporting both Head-ends and clients & flexible with work environments.
- Sound Knowledge of Oracle database / Postgres SQL management and administration on various platforms including Sun Solaris, Red-Hat, Cent OS, HP UNIX, UNIX which involves database design, Installations, upgrades, performance Tuning, scheduling backups & recovering databases, migrating databases.
- Expertise in configuring VERITAS concatenation, striping, mirroring (RAID 0, RAID 1, RAID 1+0 / 0+1,RAID 5, RAID 6).
- Experience in installing Oracle 10g on Linux, SUN Solaris and HP UNIX platforms, to configure the SSR, EMMG, INDS and SCH databases as per the client and project requirements.
- Domain expertise on including Administration on UNIX platforms / ORACLE DBA / DVB (satellite communication).
- Developed, Instituted, and Managed Change management, Incident management, Escalation, Deployment, Dev Ops (Bug/Issue Tracking), Monitoring processes based on ITIL best practices.
- Expertise on writing Schell scripting interacts with various database records and report formatting.
- Coordinated Infrastructure and application teams to design, enhance, and support key digital property.
- Expertise in writing shell scripts with RMAN (Oracle Wallet) script to automated backup.
- Database user management, Table-space management, Backup and Recovery management (Flashback Recovery / RMAN) for various applications.
- Experience in TOAD/ PLSQL Applications, front-end tool for oracle.
- Expertise in creating the architecture of the Head-end to suit the best environment for building the project platform with different operating systems.
- Extensively worked with different work platforms to solve issues relating UNIX / ORACLE / DVB related to different Satellite communication projects.
- Extensively used the XEN server setup to configure multiple operating systems on single server.
- Worked extensively on Linux Virtualization concepts. ESX series & VM sphere.
TECHNICAL SKILLS:
Machines worked: SUN SPARC, Sun Enterprise 250 Server, IBM - RS/6000 43P Model150, Hewlett Packard HP - 9000(HP - B5000, HP-J2000), DL 360 G3/G4,DL 380 G5,DS10,DS20E, HP SCSI Tape Drive, SAN - Vixel 2100 FC Hub, JNI FCHBA, NAS - Quantum Snap Server, SCSI Disk Array s, SUN Store Edge L9 Autoloader DLT Tape Library, Pentium (II, III).
Operating Systems: Sun Solaris, Linux, Cent OS, Suse Linux, HP-UX, AIX, UNIX, VMS, Windows 9x/2000 Server, MSDOS, VMSV7.3.1, VMS V7.8.
Languages: C, SQL (DDL, DML, DCL), PL*SQL
Database: Oracle 8i/9i/10g.
UNIX Skills: Installations (Solaris, Linux, Cent OS), installing Solaris9 SUN SPARC, Intel using interactive & Custom Jumpstart / Kick start installation, Package Administration, Understand different file systems, Create a new file system, Maintenance - checking consistency, Writing Shell Scripts for required purposes, Understanding and Customizing the different Run Levels, Run Control Scripts - Adding and Modifying Run Control Scripts, User Account Management, Implementing DHCP, Naming Services (DNS, NIS, NIS+), Configuring Webservers, configuring RE-Write rules for URLs. Installing PC-NFS, setting up NFS server, client, configuring Cachefs over NFS, Backups on Tapes ( local/ Remote) and Disks, Veritas - Volume Manager, Veritas Clusters over SAN, Implementing VxFS and RAID levels using VxVM, Installing Web servers-Apache, File servers - SAMBA. HP-UX (SAM Tool, HP s Logical Volume Manager & VxFS). AIX - SMIT & SMITTY Tools, AIX s Logical Volume Manager, TCP/IP Applications.
Utilities & Tools: SSR Admin, VGC, Easy SSR, TOAD, Card Talk, Card Reader, GDC, SeSni, media tab V2.4d/V2.5.4/V2.5d/V2.5.1/V2.5.6.1, EMAPI, AGCM Server (1.1, 1.3, 1.5, 1.5.1, 1.5.8.3), AGCM Editor, SNMP Supervision Console, ICM, Schedule Maker V1.2C (Auto Play list Generation/Manual play list generation), AMS Console V2.3, Site Editor V2.1, SBI Pilot, BFTP Server, USB Loader GUI, stat server, stream express, TS Analyzer (TLV Editor, Stream Cutter, Stream Grabber), Goofy, TEST LINK, SIG V2.10, Path Works Power Term 525. Esprit, flip factory, elemental, Kodak, manage engine, connect direct, go-anywhere.
PROFESSIONAL EXPERIENCE:
Confidential, Austin, Texas
Manager Operations IT
Responsibilities:
- Managing a team of 5 at onshore Austin Texas and provide end to end service for card services for multiple programs for ACS to maintain high availability web applications to provide maximum approved transaction on payment gateway services.
- Configuring / Deploying /Maintaining web based applications with maximum uptime. Providing end to end application support.
- Upgrading/patching applications with regular deployments and ensuing code backups on version control systems.
- Writing shell scripts to automate regular report generation process.
- Working closely with DBA on regular DBA patches and ensure web applications are working correctly and taking transactions.
- Working closely with multiple teams on building new web applications and configure multi parallel processing applications environments.
- Working closely with Fiserv and first data on daily traffic monitoring and tracking down on network layers for port disconnections and traffic loss.
- Configuring/maintaining/upgrading asyncs for Database syncing on glassfish. Ensuring transactions are loading successfully and syncing to other databases on multi-parallel processing architecture.
- Generate/Automate cutoff/daily/weekly/monthly/yearly reports and provide them to downstream application servers on various networks across states. Ensuring reports are successfully transmitted.
- Configure/Maintain KEK keys, FES keys for mini-switches/application server and ensuring traffic is processed on recorded.
- Analyzing/Fixing blocked or missed traffic on asyncs with Transaction decoders.
- Working closely with networking team on fixing firewall rules and tracking down on network layers to see port issues.
- Upgrading applications regularly with DB.
- Configuring regular expressions rules for various generated reports on go-anywhere and ensuring upstream and downstream reports are successfully sent.
- Ensuring daily receiving account maintenance files from various banks and sending back response files.
- Configuring/Maintaining apache with http/https and upgrading with regularly expired certificates.
- Configuring/Maintaining openssl certificates/keys for various application environments. Dealing with security team and getting certificates upgraded.
Confidential, Somerville, New Jersey
Associate Operations Manager
Responsibilities:
- Ensuring Prod environment is available with minimum down time.
- Ensuring work load is distributed to onshore and offshore by having regular handshake calls.
- Regular calls with client & business to ensure all the top priority issues are handled and update to business & client.
- Leading technical team to make sure all the end user tickets are addressed and escalate on need basis.
- Maintain all the PROD, QA, DEV Application boxes.
- Ensuring all the new code is backed up on SVN repositories. Maintain all the system level backups.
- Writing OQ Docs related to system changes and ensuring all the deployments are done according to the docs.
- Ensuring all the team members is up to date on the new Tickets and topics by giving regular KT sessions.
- Ensuring all the tasks are tracked and distributing daily, weekly & monthly status to all the team members and management team across onshore and offshore.
- Automating regular tasks related to system checks.
- Worked with OpenText extensively to provide a solution for High CPU utilization on PROD environments.
- Created an LDAP sync exe which will run sync process from LDAP to PD.
Confidential
Associate Operations Manager
Responsibilities:
- Configuring DAM (Digital Asset Management) web portals and supporting various technical.
- Played offshore Project manager role and Lead technical team to make sure the environment is successfully setup for UAT release.
- Handling daily onshore & offshore calls on requirements gathering and updating client.
- Daily discussion with vendors and ensure respective questions are answered.
- Ensuring testing automation is successfully setup and tested respective testcases.
- Configured Bulk Import automation and loaded 30K digital assets.
- Successfully configured OTMM 7.2 for UAT phase.
- Implemented Adobe drive setup and integrated & tested with OTMM 7.2.
- Automated daily monitoring of servers.
- Implemented offshore network setup for Fossil connection.
Confidential
Associate Operations Manager IT
Responsibilities:
- Configuring DAM (Digital Asset Management) web portals and supporting various technical issues for end users.
- Maintaining multi parallel processing architecture on Solaris, Linux Servers.
- Configuring and maintaining Signiant servers (Signiant workflow) and provide support for end users on highly secured Digital data transfer.
- Leading technical team to make sure all the end user tickets are addressed and escalate on need basis.
- Maintain all the PROD, DR, QA, DEV Application boxes.
- Ensuring all the new code is backed up on SVN repositories. Maintain all the system level backups.
- Configure Http re-write rules on need basis on all various environments.
- Enabling RAC model application on DEV, QA and DR.
- Writing CR Docs related to system changes and ensuring all the deployments are done according to the docs.
- Ensuring all the team members is up to date on the new Tickets and topics by giving regular KT sessions.
- Ensuring all the tasks are tracked and distributing daily, weekly & monthly status to all the team members and management team across onshore and offshore.
- Automating regular tasks related to UNIX and Oracle DB.
- Worked closely with FOX EMF team to configure Multi Parallel Processing Architecture with 3 load balancing channels.
- Worked closely with DBA team for configuring 10g RAC for Esprit web Portals.
- Implemented Load balancing Transcoding application for FOX which improves end user digital asset processing.
- Implemented 25 + Major automations on EMF Esprit environment to improve offshore utilization (shell scripting with Oracle wallet).
- Worked closely with WNS cognizant to have all FOX URL get accessed from Cognizant network.
- Successfully transferred Http & Application Load balanced servers from Solaris platform to Linux platform.
- Automated end user regular requirements, Daily/Weekly/Monthly Tasks, Adhoc changes, Build deployment automation.
- Configured Ingest, XML sidecar processes on Signiant transfers for end users.
Confidential
Tech Lead UNIX Admin
Responsibilities:
- Administering the in-house LAN, which has UNIX, Solaris 9 /10, RedHat Linux, HP, Aix, and Windows NT servers & high skill level in Shell Scripting( bash/korn/perl) and with most UNIX commands and utilities (kickstart/ jumpstart-JET/webstart) 400+ servers.
- Configured captor RA application with Postgres EDB & GRID DB configuration (40 Nodes, 65 Nodes, 85 Nodes).
- Excellent experience in supporting oracle 9i/10g & EDB Postgres on UNIX / Red Hat LINUX / WINDOWS and VMWare platforms. Good experience in writing shell scripting for monitoring oracle.
- Oracle snapshot, Backup and recovery using RMAN (Disaster Recovery /Flashback Recovery methods).
- Expert in Installing, configuring and maintaining PHP/ PGP /Apache/Tomcat, samba, VMware, Web Sphere Application, wily introscope, SUN one webserver, calories & stat Servers and worked closely with iptables.
- Efficiency in installing, configuring and implementing the RAID Technologies using various tools like VERITAS cluster server, VERITAS volume manager / disk suit, Veritas storage foundation, Solaris volume manager.
- Regular performance tuning after installing/ upgrading / deployment of patches and proactive monitoring to maintain a good database servers.
- Regular export and importing (data migration) of DB as per daily requirements.
- Extensively worked on the monitoring tools like ICAROS, Nagios, statservers.
- Worked on Sun Storage Tek(STK 6140), Sun SL500 tape library with expansion slots and drives, Sun workgroup Servers(5220 and 5140)
- SME of VMware in building ESX hosts and BM clients and extensively worked with VLAN.
- Worked on various protocols such as TCP/IP, FTP, SMTP networking.
- Excellent experience in installing / configuring / Tuning Oracle Databases / Postgres EDB on RedHat Linux / Solaris / HP UNIX servers to support the production applications.
- Building out the RedHat Linux virtual machine environment, working with the application team to load their application to the server, and worked with the pre-production and post production team in preparing the checklist, by making the server transition to production by updating inventory records.
Confidential
Sr. Software Engineer
Responsibilities:
- Primary responsibilities include collecting requirements from users, creating Functional and Technical documents based on requirements and coordinating between development team, DBA team, testing team and Production team.
- Expertise in data-center migrations (500+ servers) and managing large Linux (500+) and Solaris (100+) servers.
- Served as a ad-hoc representative of Global IT Operations in various technical meetings.
- Proactive monitoring database systems to ensure secure services are up with minimum downtime.
- Responsible for implementation and release of database changes according to agreed timescales and costs.
- Involved in research, evaluations, develops recommendation and conducts testing related to emerging technologies; Develops partnership with Enterprise Architects and Architecture Review Board.
- Exporting & importing of the database and the configuration files from clients. Applied patches for different satellite communication applications for applications compatibility.
- User accounts, group’s management and Peripherals management.
- Network management, DNS /NIS/DHCP configuration and administration.
- Automated routine tasks through shell scripts and CRON jobs.
- Restoring backups of the database regularly (Daily / weekly / Monthly) depending on the requirement.
- Integrated & Developed technical specifications for various back end modules from business requirements. Specifications are done according to standard specification formats.
- Excellent experience in Gathering requirements, Coordinating between Business users and Development team, guiding the development team in reaching the goal and coordination between Development, UAT and Production teams in process of meeting the project deadlines.
- Daily modification of user accounts for Developers/ QA team & requested clients for application support..