System Administrator Resume

SUMMARY:

Previously held a Top - Secret security clearance and Bachelors of Science in Information Technology graduate. Certified Pega System Architect (CSA). Quick learner wif impressive analytical, Pega 7 application development and business process management (BPM) skills.

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Providing Level 1 Support to PC hardware/Printers/ RF Guns/Software builds and upgrades
Responsible for day to day administrative functions of local computer systems of 500+ users
Responsible for coordinating teh escalation and resolution of problems

Confidential

IT Field Technician

Responsibilities:

Provides network, hardware, desktop software and peripheral equipment support for all end users
Develop and apply solutions to complex technology problems
Provide technology system implementation repair, replace, or upgrades
Troubleshoot problems wif equipment and systems; make adjustments and repairs as necessary and/or work to resolve hardware and software problems

Confidential

Corporate Security Analyst II

Responsibilities:

Test fraud strategies and analyze data (false positive ratios) to ensure continued strategy effectiveness and make adjustments as necessary
Examine fraud trends to detect common points of compromise and/or suspect merchants
Examine processes that present fraud risk to BankCard products and/or result in customer impact and escalate issues that has potential to has widespread impact
Partner wif business lines to provide support on new or changed processes that could influence fraud trends

Confidential

Network Security Team Lead

Responsibilities:

Maintain network performance by performing network security and security system monitoring and analysis & performance tuning
Hands-on experience of diagnosing, troubleshooting and managing resolutions to network and security system problems.
Oversaw team project for implementation of a virtual private network (VPN)
Solid network administration background wif good working noledge of network protocols, workstations, servers, switches, routers, firewalls, and intrusion prevention systems

Confidential

IT Specialist / Financial Caseworker

Responsibilities:

Highly skilled in TCP/IP routing installation and configuration of 175+ new computing systems and laptop devices as well as adding all new computing systems to local domain
Installation of windows, antivirus applications and patches on desktop and laptop devices that contain confidential IRS and sensitive customer information
Maintain network performance by performing network security and security system monitoring and analysis & performance tuning
Hands-on experience of diagnosing, troubleshooting and managing resolutions to network and security system problems.
Maintain, analyze, and troubleshoot hardware and software issues in an office setting

Confidential

Freelance IT Specialist

Responsibilities:

Created various websites for different business purposes
Developed and maintained SQL database systems and tracking tool

Confidential

Customer Service Representative/Interviewer

Responsibilities:

Conducted daily marketing survey interview wifin an assigned database of existing clients
Researched and analyzed current market trends of assigned geographic locations

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