SUMMARY:

• VMware Administrator and management
• Virtual Desktop Infrastructure
• Server Administration and Engineering
• Proficient in Server racking and cabling.
• Experienced with using the Citrix software application
• Experienced with imaging and deploying Thin Clients using Thin OS. (HP, Wyse, Chip PC, SunRay, Devon IT.)
• Experienced with building and maintaining a Windows 2000, 2003 and 2008 server.
• Proficient with Windows file backup and file restoration.
• Experienced with providing desktop support for Microsoft Office 2003 and 2007 for both Windows and Mac.
• Proficient with installation and support of network adapter cards,
• Experienced in TCP/IP, DNS, WNS, DHCP, Drive and Printer Mapping.
• Experienced with Oracle Banner program for Registration of University students.
• Proficient with troubleshooting Hardware and Software installations.
• Proficient with customizing and building computers.
• Experienced with managing and creating accounts using Active Directory.
• Proficient in configuring and maintaining PDA’s such as Palm and Pocket PC.

TECHNICAL SKILLS:

Platforms: Windows 95/98/2000/XP Professional, Windows 2003 Server Windows 2008 Server, Windows Vista, Windows 7, VMware ESX Server 3.5 and vSphere 4 and 5, VMware View 4 and 5, Infoblox IPAM, vNIOS and Reporting VM, Cisco UCS Manager, Linux Fedora Core 10, SUSE 11, Mac OS X Tiger and Leopard, Android and IOS 5.

Networking: Infoblox, TCP/IP, DHCP, HTTP, WINS, DNS, Putty, VPN, Telnet and Pine.

Tools: Microsoft Office 2003 and 2007 for both Windows and Mac. Remote Desktop for Windows and Mac, VMware Virtual Center, Workstation, VMware Thin App, Windows File Backup and Restore, Internet Explorer, Mozilla Firefox, Netscape Navigator, Altiris Deployment Server, Norton/Symantec Antivirus CE, Norton Firewall, McAfee Virus Scan, Remedy, Core FTP, Putty, Adobe Acrobat.

Hardware: Cisco UCS, Configuration, troubleshooting, repair and maintenance of Servers and Personal Computers (IBM, Compaq, Hitachi Compute Blade 500, HP DL380 G4, G5, G8, ML570 G5, C7000, DELL PowerEdge T300, 1950), HP LaserJet printers, modems, PDA s such as Palm and Pocket PC, SCSI devices (Hard Drives, Scanners), PCMCIA, Audio/Visual equipment. Setup and troubleshot video conferencing over a TCP/IP and ISDN line using Polycom hardware.

Operating System: Windows 95/98/2000/XP Professional, Windows 2003 Server, Windows Server 2008, Windows Vista, Windows 7, VMware ESXi 3.0, 3.5, 4.0, 4.1, 5.0, 5.1 and 5.5, Linux SUSE 11, Fedora Core 10, Mac OS X Tiger and Leopard.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Engineer

Responsibilities:

• Provide level 3 support to the developers within the agency
• Build virtual environments for testing, development, staging and production using VMware vSphere 5.1, 5.5 and 6.0
• Scale out existing servers to provide resources to our existing environment.
• Rack and stack newly purchased enclosures for proof of concept and create ownership of the projects that solely rely on the new infrastructure for resources.
• Configured the Hitachi Compute Blade 500 and installed VMware ESX 5.5, vSphere 5.5, configured vSphere Distributed Switch for preparation to migrate into Production after testing phases have been done.
• Configure and manage the existing ESXi hosts with fully updating and patching the HP C7000 Blade Servers, ML350 Gen8 and DL 360 Gen 8.
• Provide reports to management based on resources that are being consumed and in use.
• Create and document build processes, projects and provide cross training to our team mates.
• Schedule meetings with vendors on newer technology to in corporate in our infrastructure.
• Completing and documenting processes for tickets that are assigned to the group.
• Migrating a VDI environment from an existing vSphere 4.0 to 5.1.
• Installed and configured Infoblox IPAM Suite as a POC for our Production Environment.
• Worked on a POC for vRealize Operations Manager to integrate the appliance to Production

Confidential

Service Support

Responsibilities:

• Serviced and maintained Server for Samsung containing information to communicate with devices.
• Provided support to end users and configure mobile devices to reach the network and retrieve data.
• Installed and configured images to devices such as tablets, smart phones and laptops.
• Responded to daily troubleshooting tasks and issues.
• Provided a testing environment for new devices and software images.

Confidential

Sr. System Administrator

Responsibilities:

• Provide a level 3 support for current clients utilizing Vmware virtual servers
• Preparation and engineering hosts for migration from vSphere 4 to vSphere 5
• Servicing and maintaining current datastore environment on EMC Storage.
• Lead project on migrating customers environment from Physical to Virtual using Vmware converter.
• Administered, configured and troubleshoot Microsoft SQL Clustered virtual hosts for existing clients under vSphere 4 and 5.
• Built, deployed, configured and supported, Windows 2008 R2 Active Directory Servers for existing clients.
• Preparing environment to expand domain controllers.
• Daily tasks of responding to Webtrac ticketing system for end user and client support.
• Used N - able software to remote into environments from customers and existing environment.
• Assisted management with timelines and environment issues and suggestions for improvements.

Confidential

Sr. Virtualization Engineer

Responsibilities:

• Engineering and providing solutions for the East Coast and West Coast vBlock datacenters including DMZ domains.
• Providing Level 3 Service and Support to Developers and Engineers
• Servicing and maintaining the vBlock Clusters and hosts in the Production, Staging, Development and Testing environments for the East and West Coast.
• Organizing and implementing migrations, Providing run books and documentation for Level 1 and 2 support
• Configured the Cisco UCS manager for optimization on the cluster level.
• Liason of the group for the Change Approval Process.
• Providing assistance to management for projects and time line distributions as well as departmental communications and organizations for issues and tasks.

Confidential

Engineer

Responsibilities:

• Administration of Large Virtual environment housing over 1000 Windows and Linux virtual servers on 50+ hosts in numerous domains including DMZ.
• Administration and Support of VDI environments Windows and Linux Desktop.
• Servicing and maintaining Clusters and Hosts Servers that reside in our Virtual Center City agencies virtual machine migration from VMware Virtual Center 3.5 to VMware VSphere 4. Also, migrated hosts to vSphere 4.1 to vSphere 5.
• Provide support for business owners to New York City Governmental agencies such as 311, 411, 911, NYPD, FDNY, City Hall, FBI, OCME, COIB, etc/
• Racked and configured two Cisco UCS B250 blade chassis and HP DL580 G7 for vSphere 5, vCenter 5 and View 5 for a POC. Also, created an environment for View 4 production users.
• Leveraged features of vSphere 4 to best utilize our storage environment with thin provisioning.
• Configuring VMware View 4 and 5 to create pools of VM’s for departmental staff. Also, use VMware Thinapp suite to package the Microsoft Office Suite, View Client to connect to virtualized desktops and Internet browsers such as IE and Mozilla Firefox to run from a USB hard drive while using a Wyse device client to access the broker.
• Architecture and designed environments for City agencies including domain controllers, ESX farms and VDI infrastructure.
• Lead projects in which involved a POC of thin clients from a variety of manufactures such as HP, Wyse, Devon IT, Chip PC, Dell, SunRay, Provisioning a desktop to run a USB connecting as a thick client all running different blends of operating systems such as Linux, Wyse Thin OS and Windows XPE.
• Managing and maintaining multiple Active Directory 2003 Domains, with well over 40,000 users.
• Active Directory DNS, GPM and DHCP management and maintenance for all domains.
• Configured BES Servers for Microsoft Exchange using v3.6, 4.x and 5.x. Also, configured BES Virtual ServersManaged and distributed Vmware product ELA licenses accordingly for all City agencies such as vSphere 5, View 5, Workstation 8, vCenter 5, etc.

Confidential

Technical Coordinator

Responsibilities:

• Provide Advance scheduling, desktop PC, Mac and Audio/Video Support for Faculty and Students.
• Coordinated and setup Audio/Visual equipment for Professor’s in classrooms and for events.
• Created weekly schedules and reports for management and Professors.
• Provided Audio/Visual support and desktop support to Professors and students.
• Repaired defective LCD projectors, desktop and laptop computers, Slide Projectors, Audio equipment such as amplifiers, mixers and microphones.

Confidential

Classroom Coordinator

Responsibilities:

• Provided desktop PC and Audio/Visual equipment support for Faculty and Students.
• Coordinated and setup Audio/Visual equipment for Professor’s in classrooms and for events.
• Created weekly schedules and reports for management and Professors.
• Updated and maintained the computers in the facilities with Windows and Antivirus updates.
• Provided Audio/Visual support and desktop support to Professors and students.
• Repaired defective LCD projectors, desktop and laptop computers, Slide Projectors, Audio equipment such as amplifiers, mixers and microphones.

Confidential, New York, NY

Multimedia Support Coordinator

Responsibilities:

• Provided support for desktop PC’s and servers on a LAN and WAN network.
• Provided desktop support for End-user issues involving PC hardware and printers.
• Administered in Active Directory user accounts, profiles and server security for network domain.
• Troubleshot and resolved problems related to computer operating systems, networking, software applications, printing, and scanning.
• Provided technical support for Administrators, Students and Faculty.
• Managed, updated and maintained onsite campus servers.
• Rolled out Windows 2000 Professional to Windows XP Professional by disk imaging software.
• Deployment of software through the Altiris Server to the client machines on campus.
• Installation of Windows operating systems to the computers and added them to the network.
• Troubleshoot computers in the campus library and Academic classrooms.
• Repaired and troubleshoot portable notebooks and Desktops ex. (Dell, IBM, Toshiba, Sony, Mac and Gateway).
• Provided support for Professors and Administrators using the video conferencing unit over a TCP/IP and ISDN lines.
• Installation and maintenance of wireless networks including Wireless Access Points, Routers, PDA’s and NIC Cards.
• Provided desktop support for Administrators, Faculty and Students using Microsoft Access, Power point, Word, Excel and Outlook.
• Troubleshot and maintained network printers.
• Performed Memory, Hard drives, Processors and Motherboard upgrades of existing computers.
• Assisted management with Multimedia and Computer components purchasing selections such as LCD Projectors and Audio/Visual equipment.