SUMMARY:

• 6 Years experience managing a service department including tech support and repair facilities for Sun Solaris, HP - UX, portable ruggedized servers.
• More TEMPthan 20 years of IT industry experience in Unix/Linux System Administration. Expertise in Solaris, Red Hat and Ubuntu.
• Hands on experience wif Salesforce, Solaris Disk Suite, HP-UX 10.20/11.0, IBM AIX V6.61, Windows Server, Active Directory, Compaq Tru64, EMC CX600, CX3, Navisphere, Nagios, Oracle RDBMS/Fusion/OSB, Tomcat, JBOSS, Weblogic, SOA, PL/SQL, VMWare, Remedy, Jira and HPSM.
• Excellent ability to handle ambiguity and change while working on multiple projects under strict deadlines.
• Able to break complex issues into manageable pieces and address problems one component at a time.
• Extensive customer service experience wif the ability to resolve conflict in a calm manner and negotiate appropriate alternatives, whether it is between team members, cross functional teams or customers.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Linux Release Engineer

Responsibilities:

• Primary responsibility: Deploy code, configuration changes, patches and security certificates to thousands of servers (Linux, Solaris and Windows) 900+ Applications including PeopleSoft, Oracle Financials, Hadoop, Salesforce, internal Java applications using Jboss, Tomcat, Resin and IIS. Databases experience in Oracle, Microsoft SQL, MYSQL, Mongo.
• Initiated and managed weekly continuous improvement meetings. dis includes tool automation projects, team collaboration on weekly issues, DR initiatives, standards and policy changes. Handled all project management functions, followed up on tasks and made sure due dates were met. A large number of improvement projects were successfully completed by organizing the team together and providing structure, direction and accountability.
• Provided incident management and change management services to several different internal organizations.
• Organized multiple cross training and mentoring initiatives.

Confidential

Unix / Linux System Administrator

Responsibilities:

• Worked as a UNIX / Linux System Administrator in a Security Access Management group, supporting over 8000 servers. Primary platforms: LINUX/Red Hat 6, Solaris 10 (Sparc and X86) and AIX 6.1.
• Primary administrator for Vintela Authentication Service (VAS) and Powerbroker applications.
• Collaborated wif audit groups wif information gathering projects and audit implementation.
• Handled all system administration operations such as user and batch ID access, root access provisioning, security upgrades, system configuration changes and new installations as well as Remedy problem tickets submitted for troubleshooting break/fix issues. All system changes must go through an approval process and change management system prior to implementation.

Confidential, Scottsdale, AZ 

Unix System Administrator / Technical Services Manager

Responsibilities:

• Returned to GD to facilitate the transfer of the service organization from another GD business unit in WA back under the business unit in CA. All transitions went smoothly and met or exceeded contractual due dates.
• Managed 5 technical response team and repair lab personnel. Handled all advanced system administration technical support and mission critical escalations.
• Initiated and ran cross organizational continuous improvement meetings.
• Manage all internal change control processes. Designated internal ISO auditor.
• Supported mission critical systems deployed for the US Department of Defense utilized for Mission Planning and Distributed Mission Operations and Deployed Intelligence Cells worldwide; assisting them wif installations/system administration tasks as well as hardware/software troubleshooting.
• Oversaw ISO certified repair facility. Forecast parts, manage stock locations, MRB, RTV, repair pricing, quoting, billing, warranty contracts, upgrades, RMA priorities and integration services.
• Liaised between customers, engineering and MFG for bug tracking and engineering change order release processes. Participate in the ECO approval process.
• Consulted in pre-sales meetings.
• Published several weekly reports including part usage, cost analysis, failure trends, stock levels and RMA status. Published technical documentation for new product launches. Maintained internal and external customer facing documentation repositories and software download sites.

Confidential, Phoenix, AZ

Unix System Administrator

Responsibilities:

• Upgraded all production Sun Servers to Solaris 9, utilizing Sun’s Live Upgrade and Solaris Solaris Volume Manager / Veritas technology. dis included all 3rd party driver, database and application upgrades and backups.
• Managed all EMC SAN connections on the Sun Sparc, IBM RS/6000 and Compaq Tru64 servers, to include problem resolution, driver and patch upgrades, and adding/removing hard drives and LUNs via Navisphere as needed for Oracle and SAND database operation and expansion.
• Performed performance tuning, problem resolution, user administration and regular upgrades to Solaris, Oracle, Tru64, SAND, SVR4 and Teradata servers and databases.
• Served as backup Network Administrator for all Cisco routers, switches, firewalls, VPN and VIOP services. Provided backup for Microsoft Administrators as part of the infrastructure group while on call to include network and user problem resolution, regular SMS patch pushes and Active Directory services for all DOR and Accenture employees
• Configured LINUX servers and Network General Sniffer to provide multiple network monitoring tools for intrusion detection, vulnerability, and logging/archiving for the DOR network infrastructure. Implemented UNIX/LINUX and Oracle additions to MOM and Netvigil server monitoring tools.
• Provided a 5 year hardware - software upgrade path for UNIX production environment to comply wif State budget requirements.

Confidential, Scottsdale, AZ

Customer Service Manager

Responsibilities:

• Expanded Technical Services department to provide complete software and hardware support for all Solaris / HP-UX / LINUX based laptops, ruggedized systems and servers.
• Managed technical response Team and repair lab personnel. Handled advanced system administration support and mission critical escalations.
• Established test lab for creating test cases and for software, product, peripheral and HBA driver validation. Administered repair lab servers for re-installing software, firmware, OBP and PMU updates on customer owned units.
• Oversaw ISO certified repair facilities. Forecasted parts, managed stock locations, MRB, RTV, repair pricing, quoting, billing, warranty contracts, upgrades and integration services.
• Acted as liaison between customer, engineering and mfg for Bug Tracking and Engineer Change Order Release Processes (ECO).
• Provided on-site field support for multiple DOD customers and consulted in pre-sales meetings.
• Published technical documentation for new product launches. Maintained internal and external customer facing documentation repositories and software download sites.

Confidential, Mountain View, CA

System Analyst 

Responsibilities:

• Worked for the WebTV Division supporting over a million users in their 24x7 Network Operations Center.
• Used network monitoring tools such as Netcool and Cricket to monitor performance, bandwidth and error conditions for mail exchange, POP, radius, application and web servers, routers, switches, disk arrays, Oracle databases and tape backup libraries.
• Corrected load balancing, performance and network connectivity issues. Escalated production hardware and database outages achieving minimal downtime requirements.
• Monitored disk space, response time and I/O statistics.
• Coordinated planned Network outages, satellite feeds, service groups and new content build pushes.
• Assisted in installing and configuring test lab at new NOC site. Lead role in major upgrades of OS, Patches and Firmware for these systems.

Confidential, Belmont, CA

Responsibilities:

• Maintained data center for each supported UNIX platform including HP Tru64, DEC OpenVMS, Sequent Dynix/PTX, ATT UNIX, SGI IRIX, IBM AIX, SCO Unix, Sun Solaris and Windows.
• Liaised between patch development groups, Technical Support Analysts and Customers wif patch integrity testing, validation and distribution of patches.
• Maintained central bug repository including weekly backups. Front end DBA for Customer Interface Bug tracking application, VSA. Handled all customer halp desk requests.
• Managed escalation and crisis issues for mission critical customer base.