Desktop/Network Support Technician Resume Silver Spring, MD - Hire IT People

OBJECTIVE:

I am pursuing a challenging career in Junior System Administration, Software Testing, Network and Cyber Security, Information Assurance, and overall Network Infrastructure support opportunities, where I can apply my educational training, technical writing, and information technology experience. Through hard work, hands on training, education and vigorous research, I hope to develop new methods and tools to assist in the fight against cyber threats and attacks, and play an important role in protecting the integrity of vital information.

SUMMARY:

Enhanced management and leadership skills obtained through retail and security management
Working towards International Software Testing Qualifications Board (ISTQB) Certification
Member of the "1Desktop" Team involved in Windows 7 deployment hospital - wide
Lead Technician for the user validation testing (UVT) project which involved the testing of software and applications in a mock environment
Assigned to Project Leader for several team oriented initiatives throughout CHE Trinity Health System.
Completed Process Excellence, Microsoft Windows 2007 “OS”, Microsoft Windows 2008 Server, Info Comm Academy’s “Audio/Visual Course”
Utilized organizational and people skills to provide better customer service in the hospital’s education center

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Desktop/Network Support Technician

Responsibilities:

Knowledge of operating systems, databases, programming and applications
Ability to communicate ideas and research both in writing and orally to team members and customers
Strong analytical skills; able to work wif technicians from various engineering disciplines to troubleshoot complex system - level issues.
Maintain security for desktop computer systems, laptops and overall network
Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure
Test software and hardware, and assess wif other teams and vendors before deployment
Assemble, install, configure, and maintain Kronos clocks 4500 and iTouch 9000 series
Utilize various software tools and programs such as Heat Queue, ConsoleOne, iManager,

Confidential

Responsibilities:

Knowledge of Multiple Imaging Tools and Image Development, wif extensive noledge of imaging software such as Symantec Ghost, and tools such as Sysprep (used to deploy Windows on multiple computers, etc.).
Experienced in planning computer deployment for new areas. Responsible for the creation of a standard PC/Thin Client image for all existing and incoming hardware.
Responsible for configuring devices, creating accounts and troubleshooting
Lead on print management solutions and projects
Provide continuous training and education to staff on new technology
Provide day-to-day support to clients as well as faculty members, wif system utilization
Ensure that confidentiality, integrity, and availability of public info is not misused
Responsible for assisting and ensuring system compliance

Audio/Visual Specialist

Confidential

Responsibilities:

Schedule video conferences, Tele conferences, Webinars, and Tele Surgeries
Offer technical support for medical staff, hospital staff, and visiting speakers
Provide training for hospital staff on equipment usage
Provide still photography and videotaping services for events
Provide dubbing and scanning services

Special Police Officer

Confidential

Responsibilities:

Protect and serve hospital staff, patients, customers as well as hospital property
Prepare daily incident reports for the Security and Risk Management departments
Provide “code” assistance and emergency response
Perform day-to-day job functions to support hospital endeavors in a timely and efficient manner
Support the Mission of Trinity Health and Holy Cross Hospital

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Desktop/network Support Technician Resume

Silver Spring, MD

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