OBJECTIVE:

• To work as a Network Administrator, Systems Engineer, Desktop Support Technician, Active Directory Administrator to provide technical assistance and solutions.

TECHNICAL SKILLS:

Hardware: Provides repair and maintenance to Network Cabling(CAT3, CAT5, CAT6, Fiber, RJ11), Point to Point leased line, T1 Multiplex, Channel Service Unit, Data Service Unit, X.25 packet switching system and equipment, Patch Panels, Wall Racks, Floor Racks, Dell Enterprise Servers, Dell Desktops, Dell Laptops, Compaq Servers, Compaq Desktops, HP Printers(LaserJet, inkjet, network), 3Com(hubs, switches, LanPlex, Core builder, Cellplex, Net builder), Cisco Routers, Cisco Switches, Custom Built Servers and Desktops.

Software: Support and installing to Microsoft Word, WordPerfect, Microsoft Excel, Access, Power Point, Lotus 1 2 3, Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8,VMware, vSphere, Windows NT Server/Workstation, Windows 2003 Server, Windows 2008 Server, Exchange Server, Visio, Corel Draw, PageMaker, WinFax, VisiFax, Omni Page, PC Utility software (PC Tools, Norton Utility, etc.), Communication software (PC Anywhere, ProComm, cross talk, etc.), Heat, Remedy.

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential, Centreville, VA

Responsibilities:

• Dell, HP, ACER and all brands desktop and laptop computer break and fix.
• HP, Epson Xerox, Lexmark and all brand print connect to network and break and fix.
• Accurately documents, reports and resolves technical issues with regards to mid - level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
• Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
• Troubleshoots user virtual machines using VMware vSphere Client.
• Troubleshoots, configures and activates user BlackBerry devices, utilizing Blackberry Administration Server.
• Creates and maintains network printer queues via MS Server 2008 Print Management.
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
• Provides mid-level analysis and technical help desk support.
• Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
• Maintains local site inventory of computer equipment and peripherals via Microsoft SharePoint

USAITA/DISA Tier 2 Technician

Confidential, Laurel, MD

Responsibilities:

• Supported to over 800 Canon, Lexmark, Sharp and Konica copier maintenance break and fix to USAITA.
• Supported to over 1000 Lexmark and HP printers maintenance break and fix to the DISA.

Civil/Civil Rights Division Helpdesk Coordinator 5

Confidential, Chantilly, VA

Responsibilities:

• Accurately documents, reports and resolves technical issues with regards to mid-level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
• Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
• Troubleshoots user virtual machines using VMware vSphere Client.
• Troubleshoots, configures and activates user BlackBerry devices, utilizing Blackberry Administration Server.
• Creates and maintains network printer queues via MS Server 2008 Print Management.
• Interfaces with multiple levels of user, including Management, VIP and various technical staff.
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
• Provides mid-level analysis and technical help desk support.
• Installs and configures Zero Client terminals used as primary interface for Civil Division’s virtual platform.
• Installs, troubleshoots and maintains HP desktop and Dell Laptop / docking stations for Civil Rights Division, including replacement of internal computer components and configuration of units.
• Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
• Maintains local site inventory of computer equipment and peripherals via Microsoft SharePoint
• Mentors junior level technicians and assists with Level 1 technician support as needed. Successfully resolves all work orders escalated from the Level 1 technicians.
• Works across teams with phone support technicians, network and systems engineers to provide efficient, timely solutions to complex technical issues.
• Demonstrates ability to work unsupervised at off-site locations
• Completes all work orders assigned or escalated within 4 hours

IT Technician

Confidential, Ashburn, VA

Responsibilities:

• Provide to technical support to over 3000 end users in U.S. Trustee of Department of Justice and Office of Immigration and Review of Department of Justice.
• Proficient in the use of Active Directory setup of users, groups, computers, and data back up.
• Created and deployed a Symantec Ghost Imaging program base line PC’s.
• Configured workstations and printers with appropriate operating system software and applications software on EOIR’s and U.S. Trustee are WAN.
• Uninstalled and installed numerous e-mail applications. Migrated user mail and personal folders from GroupWise to Exchange. Configured Microsoft Exchange Server Mail Client (Microsoft Outlook).
• Install configuration setup and repair 1000+ HP printers.
• Completed domain migration. Provided end user support. Maintained inventory in order to support computer equipment analysis.
• Created user accounts and passwords to facilitate operational support for management and staff. Set up and assembled networked multiple user training labs. Traveled to 15+ sites nationwide.

HW Technician

Confidential

Responsibilities:

• Managed 500+ technicians dispersed in CONUS and OCONUS locations, providing 4-hour remediation for all trouble tickets for six divisions of DOJ
• Managed over $3 million of government-owned inventory
• Network router and switch installation
• Imaged workstations
• Configured desktop hardware and software
• Install configuration setup and repair 1000+ HP printers.
• Microsoft migration support
• End User coaching and training

Field Engineer

Confidential, Lorton, VA

Responsibilities:

• To provides systems analyst support in information technology.
• Field Engineer responsible for installation, configuration, and lifecycle support of Digital Equipment
• Corporation (DEC) MicroVAX, RA72, RA92, RAID disk storage units, TU80 tape storage units, and LPS20/LPS40/LN03 printers. Supported SUN SPARC, Macintosh, DEC VAX mainframes, and laser Printers. Supported hosts on a Banyan Vines network. Provided computer and HP printer support to National Public Radio.

Hardware Engineer

Confidential, Vienna, VA

Responsibilities:

• Hardware Engineer responsible for fax server system support, network testing and troubleshooting
• As well as Banyan Vines server support. Maintained inventory of repair parts for MCI. Installed,
• Configured and troubleshot network hardware, software, and cable plant.

Chief Engineer

Confidential, Springfield, VA

Responsibilities:

• Chief systems engineer responsible for dry cleaning process control system design, configuration, and test and troubleshooting. Performed ancillary functions supporting office automation systems.

Engineer

Confidential

Responsibilities:

• Work on Daewoo office for Data and Telecommunication network maintenance and repair.
• Installed analog channel bank system and troubleshooting for Sam Sung, Gold star, And leased Line, MODEM, MUX, DSU, Terminal repair and maintenance for Dae woo, Hyun Dai, Gold star and Sam Sung.
• Install and troubleshooting DSU, MUX, MODEM for bank on line system.
• Install and troubleshooting for Telex terminal.

Instructor

Confidential

Responsibilities:

• Telecommunications Instructor. Taught basics of communications, terminal operation and repair,
• Maintenance and troubleshooting.