SUMMARY:

• Offering 15+ years’ experience in the analysis/delivery of enterprise projects with IT solutions excellent problem determination skills accustomed to high profile and high demand environments.
• Effectively leads firm - wide initiatives among all stakeholders with keen business understanding to clearly present complex business/operational needs to IT counterparts.
• Champions business objectives and continuously identifies areas for measurable improvement and impact.

KEY STRENGTHS:

• Change Management » Distributed Releases » Business Continuity Planning » Root Cause Analysis
• SDLC » Back Office Operations » Regulatory Reporting » Process Improvement
• Incident Management

TECHNICAL SKILLS:

Management: MS SharePoint, BMC Remedy, Serena Service Now, Apache Subversion, Sonatype Nexus, Serena PVCS

Technical knowledge: Linux, Windows

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Systems and Application Analysis

Responsibilities:

• Review change tickets entered in the Change Management application (Service Now) by IT to ensure mandatory information is documented accurately.
• Ensure adherence to the process as documented in Standard Operating Procedure (SOP), and good documentation practices are followed by IT.
• Facilitate Change Approval Board (CAB) meetings held twice biweekly with representatives from each IT functional area for final approval or reject a change.
• Provide guidance \ training to new staff (when required) on the Change Management process as documented in Standard Operating Procedure (SOP).
• Analyst on team charged with client application engagement and all key onboarding deliverables, to ensure compliance with all federal and international Audit regulatory requirements (SOX) (MAS).
• In charged of administering installation and configuration of audit tooling for the bank’s UNIX and Windows environment.
• Addressed technical questions for UNIX and Windows IT audit tooling.
• Supporting, guidance and mentoring to offshore level 1 \ 2 support for technical issues that may arise from installation of audit tooling.
• Guided client application team through verification of initial audit baselines.
• Communicated status of on-boarding process, and manage delivery of each on-boarding process step in the required timelines.

Confidential, New Jersey

Team Lead

Responsibilities:

• Facilitated weekly Change Approval Board (CAB) meetings - reviewed impact of high risk changes, identified potential issues and collaborated with stakeholders to address concerns.
• Mentor \ training new staff member when required.
• Transition planning or identify improvement with key project members to integrate new hardware and or applications into the IT environment (OCM Infrastructure).
• Provided Change Control Policy, Process & Procedure across the enterprise, as well as Notification Alerts of Events & Process Changes using runbooks.
• Reviewed and approved Change request (RFC) using Service Now tool for all Wealth Management infrastructure enhancements.
• Performed follow ups with Systems Engineer, Applications Developers, DBA’s and third party vendors on post deployments.
• Systems Development runbook verification for all new hardware, software introduced to the company network.
• Ensured daily Operational tasks are completed efficiently, effectively and in a timely manner via Service now workload management.
• Monitors Change and Task queues and acts as a point of contact for issues / actions related to changes and workflows.
• Participated in auditing processes when required.
• Logged incident tickets, identified root causes, and designated ownership for escalation and follow-up.
• Produced \ Updated documents using SharePoint.

Confidential

Team Lead

Responsibilities:

• Measured and monitor progress to ensure application releases are delivered on time.
• Reviewed and approved Release schedule, change and stage development using Serena Team-Track.
• Maintained SUBVERSION source code release and NEXUS dependencies repositories.
• Managed key information such as build, release procedures, dependencies.
• Reviewed and approved new software development, configuration management.
• Build and stage software \ application releases upon Team Track approval and acceptance.
• Reviewed and approved Deployment, Run Books and Implementation Plans.
• Weekly Release Reporting to Senior Management.
• Continually work towards making improvements in the release process.

Confidential

UNIX System Administrator

Responsibilities:

• Part of a team responsible for application support and administering a highly-distributed global network of Servers across the United States and Puerto Rico.
• Provided 24x7 first level server and application support for the UBS New York and New Jersey data centers consisting of 1,000 Windows, Solaris, and Linux servers for production, development, and QA environments.
• First level application support of Netscape WebSphere servers, including deploying new code releases to production web servers.
• Coordinated and performed remote Operating System, software, and hardware upgrades on production servers.
• Provided Technical support for the Server Escalation Center telephone hotline.

Confidential

Senior Operations

Responsibilities:

• Support Senior Systems Administrators setting up and configuration of servers and workstation.
• Provided technical support for the company trader’s floor.
• Provided supervision and mentor UNIX operators.
• Ensure optimal equipment utilization by monitoring, identifying and correcting and systems malfunctions.
• Coordinated with other units to resolve hardware, software and network problems.
• Responsible for the firm infrastructure backup.
• Wrote detailed procedural documentation for the department staff.