System Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Result - driven, customer-focused, articulate and analytical System Analyst with problem solving skills in multiple areas.
Experience in requirements gathering, analysis, design, development, testing, implementation, production support, and documentation.

TECHNICAL SKILLS:

Languages: Java, Java Script, PHP, HTML, XML, XHTML, CSS, jQuery, Ruby

Applications: Microsoft Word, PowerPoint, Excel, Outlook, Eclipse IDE, Notepad++, Dreamweaver CS5, Photoshop, Hyper-V Manager 6.1, Exchange, WordPress, WebEx, Skype

Databases: MySQL, Oracle 9i, Oracle SQL Developer

Networking: LAN s/WANs, TCP/IP, Data Encryption, Router Configuration, NSA 2400, SonicWall SRA 1200, SonicWall, Wireless/VPN

Operating Systems: Microsoft Windows 2003, XP, Windows 7, Windows 8, Vista, Mac OS, UNIX, Ubuntu 10, Microsoft Server 2008 R2, iOS 10.2

PROFESSIONAL EXPERIENCE:

System Analyst

Confidential, Washington, DC

Responsibilities:

Provide Confidential in its support of the eAccess application. This includes responding to all user requests and answering questions on the functionality of the system as well as assisting users with the completion of their roles reviews and requirements for new registrations and modifications to existing registrations, and the implementation of those registrations.
Build eAccess registrations in SIT and CAT environments for client testing.
Implement eAccess Registration to eAccess PROD based on their requirements.
Successfully Implemented and Released 76 eAccess Registrations/Modifications in 2016.
Develop specific SQL scripts based on the clients needs.
Run SQL scripts and Procedures for various eAccess related issues such as running BULK Loads, MODS, or Revokes for users, Inserting user records from PROD to our various testing environments.
Communicate with external clients from Multiple Agencies on the progress of eAccess registrations.
Compile Weekly, Bi-weekly and Monthly Ticket Stats, Maintenance and Support reports.
Handle Incident Requests in ServiceNow Assigned to the eAccess Team.
Package Scripts for Developers.
Help users troubleshoot issues via WebEx.

Web Designer

Confidential, NC

Responsibilities:

Discussed with the Client to clarify their needs.
Designed prototypes of the website.
Successfully Lead in redesigning, testing, creating and implementing a Modern interface for WAOH Site using WordPress.
Communicated with Hosting Site iPOWER during the implementation.
Performed maintenance and updates to existing client Web site post release.

IT Intern /IT Manager

Confidential, Washington, DC

Responsibilities:

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephone. Analyzed system to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.
Managed User Accounts on Windows Platform (Creation, Deletion, Permissions, and VPN Access).
Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.Created and maintained email addresses and distribution lists in MS Exchange and Gmail.
Successfully co-lead in redesigning, testing, creating and implementing 10 Modern interface for ARTBA’s various Sites using WordPress.
Successfully Configure Sonic Firewall Appliance NSA 2400, setting up NAT Policies and Access Rules, Create VPN access, and Remote Access for external Users.
Provided offsite Conference support such as setting up Laptops, Projectors, Web Cameras and TV’s.
Managed the Call Routing system for ARTBA using Altigen.
Serve as the primary point of contact with vendors to resolve issues.

Client Operations Representative

Confidential, Chantilly, VA

Responsibilities:

Track Clients calls and emails with Remedy/JIRA.
Open inquires for Clients regarding their customer’s payment discrepancies.
Use SQL to pull data, analyze data in assisting with troubleshoot access issues, account setup issues, pull balances, view customer’s failed transfer(s), and view changes to customer profiles.
Respond to Clients via email and provide accurate resolution for complex inquires.
Handle client issues and escalations assigned by Manager and Supervisor
Assist client with general questions, lock outs, and password resets.
Assist Client Operation peers with questions or issues, as well as guide them through correct COPS procedures on handling all issues.
Train new Client Operations Representatives.

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System Analyst Resume

Washington, DC

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