Senior Cisco UC Engineer Resume Syracuse, NY - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Senior Cisco UC Engineer

Confidential, Syracuse, NY

Responsibilities:

Provide Senior Level remote customer support for service impacting outages on all Cisco Unified Communications Products
Work Voice/UC related break/fix cases for customers in production environments
Setup new configurations/design suggestions as required based on Cisco best practices
Assisted team lead with technical interviews and hiring process of new engineers
Provide technical assistance and training to other members of the UC team
Provide support for Customer Service Requests including upgrade and system maintenance

NOC Engineer

Confidential, Woburn, MA

Responsibilities:

Provide immediate remote customer support for service impacting outages on Cisco Products including Unified Communications and Networking products.
Provide support for Customer Service Requests including upgrade and implementation suggestions
Provide technical assistance and training to other members of the NOC team

Tier2 Engineer

Confidential, Framingham, MA

Responsibilities:

Perform Moves, Adds, Changes, and Deletes for Multiple Customer’s Voice Environments
Troubleshoot Customer IPT tickets which involves working with Cisco Call Manager, Unity, Cisco Routers (voice gateways), and Cisco Switches.
Troubleshoot Customer IPCC tickets which involves working with Peripheral Gateways, Central Controllers, ACDs/IVRs, and Windows Servers