HP Network Analyst Resume MD/DC/VA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

HP Network Analyst

Responsibilities:

Lead IT Tech for Roll Out of new HP monitors, workstations, multi - function printers, servers, and UPS in the MD/DC/VA area for the Confidential Hardware Refresh Project.
Conduct site surveys for Confidential which includes a walk-through with site managers to be shown network equipment, workstations, and network printers. This also covers the acquisition of legacy serial numbers and an inventory validation of all hardware.
Perform server upgrades of Windows Server 2008 to 2012 which consists of creating a data backup of Server 2008, uninstalling and unmounting from rack, performing a data eradication of installed network printers, swapping the UPS, and the rack mounting and installation of Windows Server 2012.
Remove legacy printers and workstations. Install and configure new MFP printers and workstations.
Disk wipe Windows Server 2008.

Confidential, Alexandria, VA

IT Support Operations Analyst

Responsibilities:

Provided computer, monitor, and printer support to over 10,000 USPTO customers and resolved hardware and software operational issues. Analyzed and fixed computer problems while ensuring minimum down time for the user.
Lead IT point of contact for over 100 users at offsite locations in Arlington, Lorton, and Springfield VA. Resolved all hardware and software related issues for these areas.
Installed and configured MS Office, USPTO proprietary software, hardware drivers and plugins.
Supported conference room issues with sound, internet access and video projection. Supported WebEx and Skype for Business.
Developed excellent relationships with prospects, clients, and internal team members.
Lead client calls and communications including the development of presentations, status reports, and requirements documents.
Created training materials, operations itinerary and all necessary documentation needed to complete training requirements for organizations employees.
Replaced video cards, memory sticks, HDDs, nic cards, power supplies etc. for desktops and laptop screens, keyboards, touchpads, memory, HDD’s, CPUs, Heatsinks, etc. for laptops.
Provided data transfers for computer replacements and individual computer training as needed. Prepared task reports and follow ups with customers.
Provided support for Telework users using Remote Desktop, Ms Lync share screen, SCCM remote control and Skype for Business.
Installed computer protection from viruses, spyware, and malware.
In 2010, selected for a special project to upgrade over 4,000 Smithsonian desktops to newer Dell 780’s using Symantec for ghost imaging, installing Smithsonian proprietary software and drivers, and transferring customer data.
Provided ghosting of Patent, Trademark, and Enterprise images for USPTO desktops using Symantec or Altiris Imaging.
In 2005, assisted USPTO customers in an agency-wide relocation from Arlington to Alexandria moving customer data from NT to XP via the User State Migration Tool.

Confidential, Bethesda, MD

IT Help Desk Analyst

Responsibilities:

Provided Tier one computer support to analyze and resolve problems for remote and end users at Confidential .
Provided remote assistance using Parachute and Citrix software.
Installed and configured blackberries.
Operated Remedy to track and documented various IT related issues.
Diagnosed and fixed software issues related to Win95 and WinXP OS.
Provided computer support for Microsoft Office 2000 -2003.

Confidential

IT Help Desk Analyst

Responsibilities:

Provided Tier one computer support to analyze and resolve problems for remote and end users at Confidential .
Operated HEAT software to track and log various IT related issues.
Diagnosed and fixed hardware and software issues related to Microsoft Office, Win95, 98, and NT.
Provided weekly reports for designated Confidential and contract personnel including call status summary statistics and customer satisfaction data.

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Hp Network Analyst Resume

Md Dc, VA

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