Owner and Operator Resume Aurora, CO - Hire IT People

SUMMARY:

Experienced and dedicated IT professional with over 5 years’ successful experience in Information Technology field.
Proficient in hardware and software maintenance.
Solid track record of providing timely positive response to requests regarding computer related assistance.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Owner and Operator

Confidential, Aurora, CO

Responsibilities:

Rebuild, diagnostic, and repair from software installation and configuration of Microsoft Office, Adobe Reader, Mozilla Firefox, Microsoft Windows Operating Systems (98,XP,7) and other popular software to hardware replacement of hard drives (including cloning), RAM (replacement and upgrading), power supplies, DVD - ROMs, NICs, video cards and whole tower replacement. As well as customer support.

NextGen911 Staging Specialist

Confidential, Denver, CO

Responsibilities:

Responsible for unboxing, staging, configuration of software and hardware, and reboxing customer hardware.
Building of all server racks including mounting all network and server hardware, cabling, labeling, and testing.
Creation and installation of labels for all hardware and cables.
Troubleshooting Comtech and/or customer hardware, software, network, gateway devices.
Assist in troubleshooting with other departments (Install, Tier, and System Engineering).
Maintained functionality of hardware, network, and other devices in the Warehouse/Staging room.
Entering customer information into the Comtech SharePoint Database. Creating and maintaining Comtech internal Staging Processes.
Communicated customer project status to Supervisors, Project Managers, Accounting, Install, Tier, and all other concerned entities.

IT Technician

Confidential, Westport, MA

Responsibilities:

Walk-in Computer repair consisting of virus removal, data recovery, installation of Windows XP, Vista and 7.
Replacement of hardware parts including hard drives, RAM, motherboards, and peripheral cards.
Upgrading hardware and/or software. Build custom PC’s with OS and software installed. Taking service calls.