Enterprise Monitoring Engineer Resume

SUMMARY:

Strong background in IT combined with significant experience as an Enterprise Monitoring.

PROFESSIONAL EXPERIENCE:

Enterprise Monitoring Engineer

Confidential

Responsibilities:

Primary role as an Enterprise Monitoring Engineer to ensuring the availability of monitoring applications to include Solarwinds Orion, NPM, IPSLA Manager. EMC Smarts Event Correlation administration.
Ensure the proper functionality of monitoring applications, responsible for the overall systems health.

Enterprise Monitoring Systems Administrator

Confidential

Responsibilities:

Primary role as a Enterprise Monitor / Systems Administrator responsible for analyzing various alerts and root cause analysis of various Service offerings and associated hardware and Network related issues.
Virtualized VMware and Physical Windows Server 2003, 2008 R2, to include desktop administration and technical support to internal and external Confidential employees, associates, and customers / Solarwinds NPM monitoring, Comsec EKMS administration.Enterprise Monitoring SME, Solarwinds:
Monitored various assets across 4 separate domains and 5 sites. Resolving, updating and providing guidance and status on tickets relating to production, products, hardware and software.
Geospatial Imagery support for the following: Arc GIS 9x, 10x, Erdas Imagine, Socket GXP 4.x, Geoexpress, Terrago Map2PDF, SafeFME Server and desktop 2012, 2013.
Enterprise License server administrator for all geospatial imagery software for 4 separate domains.
Managing VMware infrastructure environment with 100 plus virtual operating systems windows server 2003, 2008 R2, Managing Templates.

Systems Administrator

Confidential

Responsibilities:

Technical telephone support to internal and external Confidential employees, associates, and customers.
Problem reporting, tracking and resolution services to internal and external users and customers of Confidential production systems and products as well as Confidential networks, communications.
Accountable for the timely and accurate input, resolution, and status of service requests to customers of the OHD and responsible for ensuring complete customer satisfaction.
Elevated to Level II SMS Operator.
Remotely resolved variety of user technical problems and software installations using MS SMS 2.0.
Elevated to Team Trainer and Technical Writer.
Fielded over 6,000 calls with an exceptional first call resolution rate.
Troubleshot Windows 2000 and XP Software and hardware issues.
Troubleshot Multiple COTS and GOTS Software issues.
Supported Laptop and workstation VPN issues for site.
Developed and submitted Confidential and Crystal Parks Floor Plans, Hardware and software list for 1st time Fisma Accreditation.
Responsible for successful Windows XP migration.
Collaborated with Server and Network teams to perform advanced troubleshooting.
Working knowledge with Imagery Software: ESRI, Arc GIS; Remote View, Falcon View, NES.

Systems Administrator

Confidential

Responsibilities:

Provided desktop support to senior staff members of the Confidential .
Accountable for the timely and accurate input, resolution, and status of service requests to customers of the OHD and responsible for ensuring complete customer satisfaction.
Provided support for Printer issues as well as desktop support for windows 2000 and 2003 and XP.