TECHNICAL SKILLS:

Software: Linux, Unix, Microsoft Windows, Peoplesoft, Exchange, Solaris, Visio, Red Hat, Eclipse, Novell netware, Project, IEX, openssl, Cygwin, VMware, DOS, VPN, Wireshark, Ethereal, SCOM, EG, Peregrin

Hardware: modems, monitors, printers, hard drives, POS s, PDAs, facsimile

Network: gateways, routers, modems, bridges, switches, repeaters, hubs, firewalls, proxy, TCP/IP,WINS, DNS, NT, UDP, SCTP, ICMP, IBM Cisco, Avaya, SUN, Symantec & various other network sniffing, analyst & security programs, PBX, Active Directory, fiber, copper

Languages: PHP, SQL, Perl, HTML, Javascript, Nodejs, JAVA, AJAX, JQuery, XML, FLASH

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Programmer/Developer

Responsibilities:

• Monitor systems, database and network for social networking/sharing site with close to 3 million members
• Develop web applications programming with Perl, Java, Nodejs, Php, SQL, Javascript, JQuery, CSS, XML and HTML using AJAX techniques
• Apache Server and SQL database builds and replication
• Systems administration of Unix and Linux servers
• Desktop builds and repairs
• Shell and Perl scripting
• Network security with iptables, iptraf, Wireshark and firewalls
• Proficient with SQL querying and sub - querying methods
• Code debugging and fix
• Proficient with bash and cron jobs from the Linux and Unix command line

Confidential, Columbus, Ohio

Service Operations Center Event Manager

Responsibilities:

• Monitor and analyze network, .NET applications, database and system alerts caused by errors
• Ran system commands from MS DOS prompt and Unix/Linux terminal
• SQL querying
• Shell scripting
• Coordinated with different departments and vendors thru conference calls to maintain the proper operation of the applications

Confidential, New Albany, Ohio

Operations Data Center Administrator

Responsibilities:

• Repair and Administration of mainframe, network, server, IVR and databases on various systems.
• SQL querying
• Shell scripting
• Ran system commands from MS DOS prompt and Unix/Linux terminal
• Break/fix of such equipment
• Monitor and maintenance such equipment
• Avaya magnetic tape drive maintenance
• Coordinated with different departments and vendors thru conference calls to maintain the proper operation of the data center equipment
• Window, Unix and Linux (RedHat) Server and database builds and configuration
• Virtual server configuration
• Firewall configuration
• SAN monitoring
• RAID upgrades and installs

Confidential, Dublin, Ohio

IT Consultant

Responsibilities:

• Worked as part of a Help Desk team, providing call center help desk services, trouble shooting, education and support of IT related systems and applications for a client’s installed base of end users. Assisted managers with data services, VPN, software and hardware issues.
• Accessed user’s pc’s with Remote desktop or VNC to work on their hardware and software problems.
• Ran system commands from MS DOS prompt
• View, interrupt and repair event log system and application errors
• Averaged 40 - 60 calls a day providing customer support
• Documenting calls and entering them into the proper queue if problem not resolved
• Managed active directory and group policy
• Deployed Windows XP
• Worked with Lotus Notes and MS Office products such as Word, Excel, PowerPoint, Access, and Outlook
• EDI
• Sharepoint
• Maintained, troubleshot, and repaired desktop computers, laptop/notebook computers, printers, Blackberries, peripheral hardware and software
• Trouble shooting and Updated databases, hardware drivers and various software and firmware.
• SQL server support, XML, Active Directory and Oracle support

Confidential, Columbus, Ohio

Help Desk Associate

Responsibilities:

• Assist clients at the end user level with voice, data and video issues
• Assisted customer and clients with Verizon Fiber Optic services.
• Remote into user’s pc working on internet accessibility and other software issues.
• Ran system commands from MS DOS prompt
• Averaged 40 - 60 calls a day providing great customer service
• Documenting calls and entering them into the proper queue if problem not resolved
• Worked with Active Directory and MS Office products such as Word, Excel, PowerPoint, and Access, and Outlook

Confidential, Groveport, Ohio

Electronics Technician

Responsibilities:

• Repairing electronic equipment
• Repaired TV’s, circuit boards and other electronic devices
• Used Microsoft Office software to document and present findings of repairs
• Used Quality center to test equipment after repair

Confidential, Columbus, Ohio

Help Desk Analyst

Responsibilities:

• Worked as Help desk Analyst and CSR
• Worked with Avaya software IEX and PBX handled customer service calls in regards to windshield damage claims
• Over saw call volume also routing of calls and tickets
• Documenting calls and entering them into the proper queue if problem not resolved
• Worked with and trouble shooting of Active Directory and MS Office products such as Word, Excel, PowerPoint, and Access, Outlook and Lotus
• Accessed and manipulated SQL database information
• Formed and generated service level reports
• Used Peoplesoft to schedule vacation days and time off for CSR’s

Confidential, Columbus, Ohio

District Manager of Product Quality

Responsibilities:

• Over seen the quality of products sold over the eastern district of the country.

Confidential, Groveport, Ohio

Customer Service Associate

Responsibilities:

• Assist customers with billing and credit inquiries. Open and close accounts
• Worked with other departments such as engineering and dispatching.
• SQL server and Oracle data base use and manipulation

Confidential, Groveport, Ohio

Customer Service Associate

Responsibilities:

• Assist customers with billing and credit inquiries. Open and close accounts
• Worked with other departments such as engineering and dispatching.
• Used Microsoft software and Lotus notes to communicate with other departments.