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Manager - Information Systems Resume

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Sarasota, FL

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SUMMARY:

  • Veteran information technology generalist with over 15 years managing and administering information systems and technology.
  • Experienced Microsoft Windows Server System Administrator with 8+ years managing Windows Server, Active Directory, Group Policy, and Exchange Server.
  • Skilled network administrator with advanced knowledge of layer 2/3 network protocols, performance analysis and troubleshooting, network segmentation, WLAN AP configuration, DNS, DHCP, NAT, traffic monitoring and logging, and firewall configuration including next - gen, UTM types supporting layer 7.
  • Expert server and desktop support technician with direct experience in asset/lifecycle management, procurement, patch automation, and standardization of system images/configurations.
  • Hands-on experience over a broad range of IS/IT skill sets including infrastructure design, hardware support, application development, network and systems administration, information security, cloud services and storage management, help desk, project management, documentation, digital/internet telephony, and coordination and procurement of external technology resources.

TECHNICAL SKILLS:

Platforms: Windows Server 2003/2008/2012/ SBS/Essentials, RHEL, VMware ESXi, Hyper-V Server, AIX, Exchange Server 2007/2013, SharePoint Foundation 2010, Avaya IP Office, Pan OS, SonicWALL, Pick/D3/Universe, Dell PowerEdge

Languages: Windows Script Environment, PowerShell, VbScript, VB, VBA, Unix Shell Scripting, Python, SQL, Flash BASIC, Visual FoxPro

Applications: WSUS, Wireshark, Nmap, MS Visio 2010/13, Adobe CS, SonicWALL Email Security, Barracuda Yosemite, Veeam Backup, Symantec Backup Exec, Shavlik (Ivanti) Protect, Trend Micro Endpoint Security, Milestone Xprotect, Spiceworks

PROFESSIONAL EXPERIENCE:

Manager - Information Systems

Confidential, Sarasota, FL

Responsibilities:

  • Rebuilt majority of core information systems infrastructure to accommodate rapid company growth in personnel, operations, sales, and marketing, and to enable and support new business initiatives. Key components and changes included new server hardware, systems consolidation and virtualization, patch and change management, data loss prevention, data backup and recovery, enterprise storage, and edge-to-endpoint security elements.
  • Implemented formal information technology asset/lifecycle management policy, and standardized desktop workstation computer configurations and system images.
  • Directly managed third-party service and support vendors and all associated projects, contracts, and agreements.

IT/Data Services Manager

Confidential, Sarasota, FL

Responsibilities:

  • Led and implemented an end-to-end line of business software migration project from SAP Postalsoft to BCC Mail Manager. Performed all related tasks including vendor correspondence, installation, custom development, process integration, testing, documentation, and user training. Completed implementation more than doubled processing throughput and cut processing errors in half.
  • Streamlined bulk mail job and data processing services to mitigate propensity for errors inherent in postal/address data processing tasks and procedures.
  • Provided technical oversight on all aspects of transition to USPS Full Service Intelligent Mail and served as primary liaison with local BMEU and PostalOne Help Desk throughout the entire process.

IS/IT Manager

Confidential, Denver, CO

Responsibilities:

  • Sole contact and support for legacy enterprise crm/erp software application code and database for vast majority of employment. Responsible for all source code and database fixes, modifications, and additions.
  • Led a year-long transition from an aging, legacy, enterprise erp/crm implementation to a new, fully integrated, software suite. The advanced database expertise and intimate knowledge of company data and processes acquired enabled personal management of non-standard conversion tasks resulting in savings of $10,000+ in programming and other fees.
  • Created and implemented a myriad of information technology policies and procedures and standardized documentation across most content types.
  • Produced hundreds of custom developed applications, tools, utilities, and reports.

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