Visual Media & QoS (Quality of Service) Architect Resume , Chicago, IL - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Visual Media & QoS (Quality of Service) Architect

Responsibilities:

Designed and deployed core Video Interop Architecture for Confidential spanning over 120 TelePresence endpoints, 250 video endpoints,and over 800 soft Jabber clients; helped to drive for a $1B/yr target cost savings on global travel
Led video related R&D efforts as key technical stakeholder to evaluate and assess new video and collaboration technologies; introduced new products into the Confidential portfolio to increase user interaction via collaboration and ensured that the overall objectives of the collaboration program were met
Drove for reduction of on - premise video infrastructure to reduce energy and internal costs; benefits include increased efficiency and resiliency of off-premise operating model in a cloud based video services model

Confidential, TN

Global Video Network Operations Manager

Responsibilities:

Managed geographically redundant teams for the Video Network Operations Center (VNOC) in Nashville, Tennessee, USA and in Hyderabad, Andhra Pradesh, India; achieved a 99%+ success rate for video calls
Built new VNOC in India and staffed a service model capable of running operations 24x7; offloaded $3MM annual cost savings vs. using US based NOCs only
Implemented major process improvements for increasing customer value and customer satisfaction; measurable improvements to customer satisfaction scores grew to over 95%

Confidential, Research Triangle Park, NC

Multimedia Network Operations - Enterprise Video Engineer/Customer Service Manager

Responsibilities:

Led team for onboarding and service delivery for customers; fully responsible for onboarding and engineering activities to ensure error free service for end users; helped achieve 98% service delivery for video services to five major customers
Supported major service offerings to external customers for videoconferencing and multimedia support. Full end to end services include setting up video calls, monitoring video calls, and ensuring network systems were always operational; helped grow Multimedia Services business revenue to over $15MM per year

Confidential, Research Triangle Park, NC

Supply Chain Project Manager

Responsibilities:

Managed high volume product line for Carrier VoIP solutions. Held negotiations with suppliers and audited internal processes in the supply chain and procurement life cycles; drove and achieved over $700k in cost reduction in 2008 and influenced major supplier to extend Nortel's Last Time Buy ship date offering over $1M in reduced cash outlay