SUMMARY:

Versatile, dedicated and highly analytical IT professional with proven track record of achievement in system analysis, testing, computer training, strategic planning, customer relations, business administration, applications, technical support, and operations management. Equipped with solid knowledge of LAN/WAN administration support in Microsoft 2000, 2003, 2008 and 2012 Network environment and SCCM2007 R3 and SCCM 2012. Highly astute, responsive, and dynamic team player, with strong work ethic; effective leader and problem solver who promotes teamwork and motivation to exceed goals. Adept at providing technical support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Possess excellent technical and analytical qualifications, outstanding customer service, and proven record of reducing downtime, improving security, and saving costs. Demonstrate excellent verbal and written communication skills.

AREAS OF EXPERTISE:

• Hardware/Software Troubleshooting
• Customer Service and Retention
• Servers/LAN/WAN Optimization
• Continues Quality Improvement
• Software Architecture/Testing
• Technical/User Suppor

TECHNICAL SKILLS:

• SCCM 2007 and 2012 | SQL 2008 | Servers 2012 | Servers 2000 | 2003, 2008 and NT Server, Exchange 2003 and 2007 | XP Workstation | NT WorkStation Windows | Microsoft Office 2000/2003, Excel | Access and MS - Exchange | Lotus Smart Suite 96 | Outlook | LAN | WAN | Hub | Cisco Routers, DHCP RAS Servers | Firewall MS-Proxy | Windows 95/98 | Ellora and Viador | Windows 3.1.1 Extra | NOVELL 4.1
• Ecucare Promonet (Health care plane) LAN | Internet Windows NT 4.0 | TCP/IP | DHCP | SUN (Solaris)
• RAS Rumba | Lotus 123 | WP 5.2 | Internet | Lotus Notes and Lotus Suite 97 | IBM RISC 6000 | MS Office Routers | Gateway and TCP/IP | WP 5.2 | AS 400 | TD APP | Meridian Mail | AS 400, VAX 4000 | IBM RISC 6000 | Honeywell DPS 8/49 | E-mail Pine DPS 8/70 | Bull DPS 8000 | CDC | NCR | VAX 11/750 | IBM 36 | IBM PC/Dos | COBOL | DBase III+ JCL | IBM 4381 | IBM 43XX | IBM 36 | IBM 38 MVS | VM | RJE | CICS | TSO | JCL

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Engineer

Responsibilities:

• SCCM 1602 Architect and design, and planning for 400000 end client with CAS and Primary, MP, DP Site System roles and SQLDatabase on CAS and Primary site Servers for multiple Site.
• Build SCCM 2016 LAB enterprise environment
• Design WSUS for Microsoft Patch
• Build thread party patch management using SCUP management server, and Build SCCM Reporting Server
• Migrated test environment to PROD environment SCCM 2016 to SCCM 1516 1800 Applications
• Integrated thread party CDP and PAS tools to SCCM 2016, using PowerShell and VB script
• Planning and designing according clients request Windows 10 Image using MDT and USMT task sequences
• Manage and build Physical Servers Builds 2012 r2 and VMWare Servers
• Communicate clear instructions to team members and reporting to senior level managements
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback

Confidential, Citadel, IL

Sr. Systems Engineer

Responsibilities:

• SCCM 1511 Architect and design, and planning migration SCCM 2012 to SCCM 1511
• Upgrade SCCM 1511 to SCCM 1602 and 1607
• Manage SCCM 2012 r2 systems, including Windows Server 2008 and Servers 2012 Enterprise operating system
• Build SCCM 2007, SCCM 2012 R2 and SCCM 1511
• Planed and designed, Migration of MS office 2013 and MS Office 2016 64 BIT From MS Office 2010 32 BIT
• Planning and designing Windows 10 migration
• Configure Patch management and maintain monthly patch and patching over 4000 servers include Windows, VMware and Citrix and over 5000 Client
• Manage thread party patch management using SCUP management Tools
• Manage WSUS Patch Management
• Manage SCCM SQL Database and Create SQL Report and manage SCCM reporting Services’
• Deploy software packages and OSD Deployment using task sequences
• Create and Manage Windows 7 Image using MDT and USMT task sequences
• Manage Server Builds 2008 and 2012 R2, manage Server Migration

Confidential, IL

Sr. Systems Engineer

Responsibilities:

• Manage SCCM 2012 r2 systems, including Windows Server 2008 and Servers 2012 Enterprise operating system and Over view SCCM 2012 design and Architect
• Manage SCCM 2012 patch management over 15000 Windows Servers
• Upgrade SCCM 2012 r2 to SCCM 2012 R2 SP1
• Build Windows 2008 and 2012 R2 Servers and administrator
• Manage support Tier 2 and Tier 3 level troubleshooting issues hardware and software, windows 2008 and 2012 R2 servers
• Manage thread party vender software

Confidential, IL

Sr. Systems Engineer

Responsibilities:

• Manage (SCCM) systems, including Windows Server 2008 and Servers 2012 Enterprise operating system and Over view SCCM 2012 design and Architect
• Providing SCCM 2012 Documentation step by step how to navigate to SCCM 2012 console, SCCM infrastructure health and maintenance
• Administrator Server and Builds 2003, 2008 and 2012 R2, manage Server Migration
• Deploy software packages and OSD Deployment using task sequences
• Manager (SCCM) systems, including Windows Server 2008 Enterprise operating system, Structured Query Language (SQL) 2008, SCCM Software Update Point (SUP) and Windows Software Update Service (WSUS). Create ad hoc, custom SQL and SQL Reporting Service (SRS) web - based reports. Provide Support services to ensure full saturation of SCCM agent onto all workstations and servers. Provide remediation of client issues that affect SCCM operations. Provide Level-3 support to Field personnel. Monitor all SCCM site Distribution Points (DPs)
• Troubleshoot server hardware and software issues and escalate accordingly managing thread party vender.
• Manage and create Account Active Directory,
• SCCM 2012 Create packages using Power shell and VB script and editing MSI, using Admin Studio and Wise tools .
• Manage and Administer SCCM environment for 2,000 plus client environment

Confidential, OR

Sr. Systems Engineer

Responsibilities:

• Configure Patch management and maintain monthly patch and patching over 2000 server
• Manage (SCCM) systems, including Windows Server 2008 Enterprise
• Administer SCCM environment for 10000 Client
• Design and implementation of all SCCM and Distribution Points across the organization
• Ensure the SCCM installation is configured and maintained to ensure optimal performance.
• Providing training and knowledge transfer SCCM 2007 and Troubleshoot SCCM Client and WMI issue
• Troubleshoot SCCM Client and WMI issue
• Ensure the SCCM client software is running properly on all client computers. If there are problems, research and implement solutions.
• Deploy software packages and OSD Deployment using task sequences
• Manager (SCCM) systems, including Windows Server 2008 Enterprise operating system, Structured Query Language (SQL) 2008, SCCM Software Update Point (SUP) and Windows Software Update Service (WSUS). Create ad hoc, custom SQL and SQL Reporting Service (SRS) web-based reports. Provide Support services to ensure full saturation of SCCM agent onto all workstations and servers. Provide remediation of client issues that affect SCCM operations. Provide Level-3 support to Field personnel. Monitor all SCCM site Distribution Points (DPs)
• Configure System Administration of Windows 2008 R2 enterprise Servers and Active Directory
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting
• Manage and create Group Policy
• Troubleshoot server hardware and software issues and escalate accordingly.
• Manage Server Builds 2003, 2008 and 2012 R2, manage Server Migration
• Planning and design, Architect to build SCCM 2012 environment, Site Server and DP
• Create and Manage Windows 7 Image using MDT and USMT task sequences
• Managing and administrating Installing Servers 2012 VMware ESXI 4.0
• Planning upgrading VMware ESXI VSphere 5.5 Vcenter
• Managing and administrating Citrix 3.0 farm over 200 Servers 2003
• Planning upgrading Citrix farm servers 2012
• Maintained inventory of IT assets and purchased Hardware and software licensing and tracked licensing compliance.
• Delegate responsibilities and give direction and guidance
• Keep change in the standards, technologies or methodologies
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback
• Manage the flow of day-to-day operation
• Communicate clear instructions to team members and reporting to senior level managements
• Manage and plane Active Directory and GPO

Confidential, Tallahassee, FL

Sr. Systems Engineer

Responsibilities:

• Manage (SCCM) systems, including Windows Server 2008 and Servers Enterprise operating system and Over view SCCM 2012 design and Architect
• Creating and providing SCCM 2012 Documentation step by step how to navigate to SCCM 2012 console, SCCM infrastructure health and maintenance
• Providing training and knowledge transfer SCCM 2012, Configure Patch management and maintain monthly patch and Troubleshoot SCCM Client and WMI issue
• Administer SCCM environment for 18000 Client
• Manage Server Builds 2008 and 2012 R2, manage Server Migration
• Troubleshoot Remote Control and SCCM 2012 Admin Console and SCCM and Active Directory.
• Maintained inventory of IT assets and purchased Hardware and software licensing and tracked licensing compliance.
• Delegate responsibilities and give direction and guidance
• Keep change in the standards, technologies or methodologies
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback
• Manage the flow of day-to-day operation
• Communicate clear instructions to team members and reporting to senior level managements
• Manage and plane Active Directory and GPO

Confidential, Oklahoma, OK

Sr. Systems Engineer

Responsibilities:

• Migration Windows 7 1800 Client using MDT and USMT task sequences
• Deploy software packages and OSD Deployment using task sequences
• Manage and Administer SCCM environment for 1800
• Manage OS patching and application software deployment
• Manage SCCM infrastructure health and maintenance
• Manage service request fulfillment related to SCCM pushes
• Accountable for all product support documentation, Helpdesk script creation, process documentation and inventories
• Manage Windows 2008 Active Directory and create groups
• Update SCCM 2012 to R2 manage Active Directory servers 2003, 2008 and 2012 Multi Domain enterprise environment
• Delegate responsibilities and give direction and guidance
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback
• Manage the flow of day-to-day operation
• Communicate clear instructions to team members and reporting to senior level managements
• Manage and plane Active Directory and GPO

Confidential, San Francisco, CA)

Sr. Systems Engineer

Responsibilities:

• Design and implementation of all SCCM and Distribution Points across the organization
• Ensure the SCCM installation is configured and maintained to ensure optimal performance.
• Configure Patch management and maintain monthly patch and Research new security patches, software updates, and software packages for potential distribution within the divisions.
• Ensure the SCCM client software is running properly on all client computers. If there are problems, research and implement solutions.
• Maintain the SCCM database and ensure its accuracy for client management purposes. Use the SCCM database, as well as other sources of asset information, to perform periodic inventory checks to ensure clients are accounted for.
• Build queries against the SCCM database for reporting purposes.
• Develop in-depth operation handover documentation to be distributed to the SCCM support staff to ensure continued successful operation of the SCCM infrastructure.
• Patching over 2000 + servers, Microsoft Patch SQL, Service pack 1, and 2, MS Office Patch, .NET and Security patch update and 3rd party patch update Adobe Flash Player.
• Servers 2008 R2 and Server 2003 fixing SCCM client and WMI
• Manage Exchange 2007 and 2010
• Design and manage Active Directory servers 2003, 2008 and 2012 Multi Domain enterprise environment
• Maintained inventory of IT assets and purchased Hardware and software licensing and tracked licensing compliance.
• Delegate responsibilities and give direction and guidance
• Keep change in the standards, technologies or methodologies
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback
• Manage the flow of day-to-day operation
• Communicate clear instructions to team members and reporting to senior level managements
• Manage and plane Active Directory and GPO

Confidential

Sr. Systems Engineer

Responsibilities:

• Architect and Build SCCM design. Create instances on existing production server to include the SCCM database.
• OS Deployment Configuration for Servers and Desktops
• Deploy software packages and OSD Deployment using task sequences
• Manage and Administer SCCM environment for 400,000 plus client environment. Provide Level 3 support to sustain SCCM operations and maintenance. Provide technical engineering level 2 support services, relating to Systems Center Configuration Manager (SCCM) systems, including Windows Server 2008 Enterprise operating system, Structured Query Language (SQL) 2008, SCCM Software Update Point (SUP) and Windows Software Update Service (WSUS). Create ad hoc, custom SQL and SQL Reporting Service (SRS) web-based reports. Provide Support services to ensure full saturation of SCCM agent onto all workstations and servers. Provide remediation of client issues that affect SCCM operations. Provide Level-3 support to Field personnel. Monitor all SCCM site Distribution Points (DPs) and Branch Distribution Points (BDPs) on a daily basis, identify and remediate any issues. Identify and troubleshoot problems with patch compliance levels for non-Microsoft software and non-Windows using SCCM software distribution. Perform Hardware and software enhancements to servers. Create custom SCCM dashboards and detailed “drill-down” reports; create operational enhancements to achieve faster replication among servers while maintaining accurate and timely synchrony of the databases. Resolve issues using Remedy and Unicenter. Identify and troubleshoot issues with remote installations.
• Managed SCCM 2007, SCCM 2007 R3
• Configure System Administration of Windows 2008 R2 enterprise Servers and Active Directory
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting
• Troubleshoot server hardware and software issues and escalate accordingly.
• Racking and patching equipment as needed.
• Manage and maintain P2V and Configure hyper-v
• Servers 2008 R2 and Server 2003 fixing SCCM client and WMI
• Manage Exchange 2007 and 2010
• Design and manage Active Directory servers 2003, 2008 and 2012 Multi Domain enterprise environment
• Maintained inventory of IT assets and purchased Hardware and software licensing and tracked licensing compliance.
• Delegate responsibilities and give direction and guidance
• Keep change in the standards, technologies or methodologies
• Review assignments for accuracy and quality and coordinate application of software patch releases
• Work with other departments and Monitor team members’ and listen to team members feedback
• Manage the flow of day-to-day operation
• Communicate clear instructions to team members and reporting to senior level managements
• Manage and plane Active Directory and GPO

Confidential

Network Administrator

Responsibilities:

• Configure System Administration of Windows 2003, and 2008 enterprise Servers and Active Directory.
• Administering and setup enterprise Exchange Server 2007.
• Create images Using Acronis and testing Hardware HP workstations.
• Testing Bank Applications for Windows 7. desktop and laptop images rolled out in Windows 7
• Maintained inventory of IT assets and purchased Hardware and software licensing and tracked licensing compliance.
• Worked with outside vendors Verizon, Sprint and ATT
• Manage and plane Active Directory and GPO

Confidential

Network Administrator

Responsibilities:

• Configure System Administration of Windows 2000, 2003, and 2008 enterprise Servers and Active Directory.
• SMS Package and Test HP Desktop and Toshiba Laptops.
• Office 2000, 2003, 2007 and Office2010 Project 2007 and SharePoint, MS Visio
• Install and Support Office 2007 and 2010 by SMS for 1000 Workstations and Laptops.
• Troubleshoot Windows XP and Windows Vista and perform installation, deployment and upgrades.
• Over 1000+ desktop and laptop images rolled out in Windows 7.
• Build SCCM design. Create instances on existing production server to include the SCCM database. Deploy software packages and OSD Deployment using task sequences. Convert SCCM from mixed mode to native mode. All laptops and desktops were able to acquire packages once a certificate is loaded into the operating system. Execute capturing images such as Windows 7 & and Vista using a Task Sequence, then advertise them to workstations that need upgrades. Additional tasks involve training Desktop Engineers on how to build and import images into MDT (Microsoft Deployment Tool) to image computer without SCCM and working with AD to create group policies and Group.
• Support JD Edwards Enterprise One
• Symantec Corporate Antivirus, MacAfee antivirus install and update.
• Follow corporate standard for business requirements with Operating Systems, hardware and software.
• Administering and setup enterprise Exchange Server 2007 and Server 2010.
• Manage and maintain documentation and trackers for all assigned projects including schedules and reports relative to each project.
• Provide weekly management summary reports.
• Provide weekly management summary reports of escalations. Provide monthly presentation on status of construction.
• Working with VBScript for the automation of Windows Desktop Management.
• Working with Citrix, and XenDesktop XenApp.
• Installing and administering Microsoft SQL Server Express and SQL 2008, Windows server 2008.
• Maintenance and user support of the checkbook.
• Manage HP Blades c3000
• Manage Exchange 2007 and 2010
• Servers 2008 R2 and Server 2003 fixing SCCM client and WMI
• Design and manage Active Directory servers 2003, 2008 and 2012 Multi Domain enterprise environment