SUMMARY:

• Experienced and motivated technologist with a focus on video & telepresence engineering seeking to deliver collaboration and business enabling technologies to the organization.
• Motivated to turn technology into value added services for business while understanding cost to serve and operational excellence.
• Industry experience in Cisco video and telepresence platform including C, SX, MX, EX Cisco Tandberg series endpoints and TX Immersive series endpoints.
• Deep knowledge of Cisco TMS including endpoint management, device & user provisioning and analytics.
• Good understanding of VCS Control and Expressway - Traversal technologies with integration to CUCM. Deep knowledge of Codian/Tandberg MCUs focusing around 4500/5300 series and Telepresence Server 7010.
• Good understanding of Vidyo product line up and platform including integration with the Cisco Telepresence portfolio.
• Experience includes infrastructure and network management, device rollout, support and maintenance.
• Experience also geared towards end-user training and process integration on using the technology and integrating with IT ticket management systems.
• Technical knowledge includes video QoS, LAN/WAN management, video multicast delivery, Windows Media Services, and video delivery services. Business skills include process management, process ownership, budget and expense planning, project management, ticket and incident management including tracking and process refinement for incidents and requests.
• Implementing Advanced TelePresence Video Solutions Part 1 (PAIATVS1) and Part 2 (PAIATVS2)
• Skillset also includes supporting and advanced troubleshooting of video conferencing technologies including H.323, H.264, H.221, SIP with a variety of endpoints; software based and hardware based (Cisco/Tandberg).
• Skill & ability to manage high available video networks with true end to end MPLS based QoS real-time video applications.
• Understanding of multicast video delivery. Extensive knowledge and experience with video-conferencing (VC) systems, products, components, and vendors including operations, engineering, and network deployment.
• People skills to manage and design global VTC environment with respect to various work/business cultures across the globe.
• Understanding of diversity and culture difference in dialogue with global workforce.
• Business skills include understanding budget scopes and timelines, RFx and cost saving methodology.
• ITIL framework and change management process workflows.
• Internal and external customer relationship management and problem resolution.

PROFESSIONAL EXPERIENCE:

Technical Analyst & Video Systems Architect

Confidential

Responsibilities:

• Drove continual technological advancements, process improvement and continual cost reductions of video networks and solutions for Global Fortune 500 Packaging company.
• Responsible for overall video & collaboration architecture and continued innovation of technology.
• Led efforts to introduce and deployment of 500 Google Chrome OS devices into end user ecosystem to deliver $250,000 annual cost savings with reduced Windows PCs footprint. Implemented improved voice and web collaboration solution to capture $500,000 in annual cost savings.
• Led efforts of modernization of systems, including successful creation of appropriate designs that embrace the cloud and the technologies & systems of tomorrow.

Video & Collaboration Specalist

Confidential

Responsibilities:

• Architected & managed a Cisco video and telepresence environment.
• Acted as the gatekeeper and process owner for the technology including deployment, use, and support.
• Provided day-to-day operational support including endpoint & user management, device support and upgrades, installations, product life cycle delivery, and asset management.
• Managed license and capacity development and expansion of environment while working in a budgetary scope.
• Also provided expertise as a technical engineer and architect to envision and grow the video and telepresence platform with a sound UC strategy.
• Increased usage and lowered call failure rates with integration of automated scheduling system for easier end-user experience.
• Increased call volume from 200 hours to 850 hours per month with marketing, end-user training, documentation, and process refinement.
• Developed ROI to help double deployment from 30 endpoints to 70 endpoints within 12 months and increase mobile users from 220 users to 500+ users.
• Integrated video architecture into the Avaya phone system to create a uniform dial plan and seamless end-user experience.
• Developed a support model to integrate with incident management systems for process compliance and incident tracking.
• Delivered the companies first Immersive Telepresence Studio in the HQ building.
• Deployment consisted of TX9000, CUCM 9.1, Telepresence Server 7010 and Cisco 2921 CUBE Enterprise.
• Deployed a mobile video conferencing platform, Vidyo to complement and integrate with existing room-based systems to provide true mobile video capabilities.
• Lead large multicast video events with 2000+ users watching senior Leadership Team collaborate and address the organization.
• Built and drove the Fortune 500 company’s vision of unified communication and collaboration to allow business to become connected globally and to deliver world class solutions with top-tiered customer service and support.

Intern

Confidential

Responsibilities:

• Provide global VoIP project support. Provided support services to telecom team on Avaya PBX, softphone/IP phones, Modular Messaging systems, ESNA Unified Communication Systems, Cisco/Tandberg Video Systems, LAN/WAN infrastructure support.
• Provide IT management support to US and International Confidential Project Sites.
• Manage video conferencing infrastructure and support tickets.
• Provided project support on Data and Voice convergence team.
• Provide data and analytics on Cisco TMS and OPNET for Confidential Data Centers.
• Troubleshoot telecommunication tickets and provide resources for various GT projects.
• Assist Field Services Team (help desk support) on daily end-user issues for Confidential employees and affiliates.

IT Relocation Specalist

Confidential

Responsibilities:

• Led efforts to move, migrate, and update technology from Richmond based Confidential campuses during site moves, new installations and upgrades.
• Hardware installations and removal, desktop computer installations and data center server installations including racking, wiring and network configurations.
• A/V integration for new sites and managing installation and configurations.

Confidential

Student IT/NOC Intern

Responsibilities:

• Research projects consisting of Windows 2003 Distribution server and routing protocols EIGRP/OSPF, EIGRP/RIP, and OSPF/RIP.
• Administered ECPI NET Club duties included: troubleshooting students networking problems, teaching students basic network theory.
• Responsible for troubleshooting connectivity to the Campus Domain via Help Desk Support.
• Working in MS Active Directory and VNC/Remote Desktop Clients.
• Administered file and folder permissions for users.
• Used ghosting software to image client machines.
• Troubleshooting Windows OS: XP, Windows 7, server 2003 & 2008.
• Troubleshooting Mac OS: Mac Snow Leopard and Mac OSX Server.
• Troubleshooting Apple iOS devices and Android devices.