NOC AnalystÂ Resume Jacksonville, Florida - Hire IT People

SUMMARY:

20+ years’ experience in Mainframes and the JES2 subsystem,CA7 Job Scheduler and Zeke Job Scheduler.
5+ years’ ISeries (AS/400), Robot, Windows, MS/DOS, UNIX, Linux/Oracle, UC4 Atomic Scheduling.
Provided technical support, maintenance, monitoring, security, architectural review, and integration efforts to assure initial and Ongoing application availability, reliability and serviceability.
Experience working with Internet and network technologies, specifically TCP/IP, UDP, SMTP, HTTP, HTTPS and FTP Performs/supports back - up, Migrations, Scheduled maintenance, upgrade And troubleshooting and Creating tickets.
Provide support to local and remote users via on-site, phone, or Email.
Troubleshoot user problems with software, hardware, or workstation
Network connectivity including imaging PCs, installing/upgrading software.

PROFESSIONAL EXPERIENCE:

NOC Analyst

Confidential, Jacksonville, Florida

Responsibilities:

Monitor various infrastructure and application servers, network components and deployments using various tools.
Work closely with the Batch Scheduling Team to support the daily execution of the trickle polled RESA, REIM, RSM, RPM, SIM programs, Batch modules, and Stock Ledger jobs. Notify and coordinate all major incidents to the infrastructure and application support teams.
Resolve open tickets in the operations queue within the SLA.
Provide break/fix support for applications within the production environment.

Operations Administrator / UC4 Administrator

Confidential, Jacksonville, Florida

Responsibilities:

Schedules nightly backups on the host and host peripheral servers.
Serves as a 24-hour a day, 7 day a week on-call contact for any operations related production issue.
Create/revise/change/delete jobs and job plans as required by end-users, projects, or to correct errors in data processing.
Manage and maintain Linux servers and storage environments that include corporate, data warehouse, test and productions systems that are hosted in our customer's environments.
Monitor and maintain systems hardware, operating systems, and related Infrastructure to ensure reliable operation.
Work with the Business Teams to trouble-shoot and investigate complex errors that result from the Production batch runs and related processes.

NOC Operator

Confidential, Jacksonville, Florida

Responsibilities:

Responsible for Monitoring Troubleshoot and diagnose problems for AS400 ISeries and Network Infrastructure for
In house staff and all system users.
Create incidents also Contact Program analyst troubleshoot and debug minor
Program bugs. Modify existing programs with enhancements.
Implement fixes and enhancements.
Design, create and implement ticket designs.
Perform remote upgrades of System Platform applications.
Resolved problems and questions from Technical support.
Provide documentation and testing of new software.
Monitor updates Tape Media Inventory and administrates Tape Libraries. Perform system Backups and IPL’s.
Manage prioritizing, resolving, recognizing, and routing end - user computer problems.
Establish and document policy and procedures.

Operation Analyst III

Confidential

Responsibilities:

Monitor IBM mainframe and Server processing center with specific skills in MVS Operating systems, application development, systems support and Hardware in the processing environment. Monitor multiple platform and Network environments.
Provide break/fix support for applications within the production environment.
This includes detecting and troubleshooting problems and providing solutions to minimize outages and maximize production availability.
Ensure production jobs are run and routed to their proper destinations and quality control of output is good.
Assist with Scheduling jobs and fixing the JCL of jobs that go down on the production system and rerun jobs when appropriate.
Analyzes and implements changes or additions to software systems and operations procedures.
Maintains the scheduling system and new/improved work procedures for the processing environment.