Systems Operator Resume

SUMMARY:

Over ten years of excellent professional support to include IT Help Desk, call center, and Facility Security Officer. Dependable and impeccable work ethic

PROFESSIONAL EXPERIENCE:

Systems Operator

Confidential

Responsibilities:

Monitor and operate large scale active - passive cluster MSQL Enterprise Server and Microsoft Exchange Enterprise Server, Automated Message Handling System, DMS Outlook, Decision Agent, Communication Gateway System/Multifunctional Interpreter, Enhanced Communications Gateway System and several web enabled applications
Monitor over the counter and high precedence message queues. Track and resolve all non-delivery reports ensuring that all messages are delivered to the addressees
Resolve National Gateway routing problems, DMS non-delivery problems, and viruses in DMS messages or attachments. Review warnings of National Gateway and DMS misclassified messages and determine appropriate action.
Notify the ITA NSMC Help Desk for any network related problems. Manage message queues, hold messages for customers who cannot receive messages, provide alternative delivery of messages, and resume message delivery and re-deliver messages as required
Provide Pentagon customers with over-the-counter services to provide authorized customers with paper, diskette, or CD-ROM copies of their messages, sending messages to customers by pneumatic tube, telefax, and US mail as required
Provide Pentagon customers with special category message handling services, and high precedence message notification. Provide manual review of designated messages that require special handling prior to actual distribution using documented procedures
Maintain a Master Station Log of activities, issues, and steps to resolve them. Keep systems operational 24x7.
Completed Courier Training and received my courier card on 01/13/16
Responsible for delivering Secret/Top Secret messages to our customers on a daily basis

HR Specialist/Facility Security Officer

Confidential

Responsibilities:

Installed the CAC card readers and loaded the new software for the Confidential Security computers and laptops for the updated JPAS programs
Worked on the DoD JPAS and EQIP computer security programs processing Secret and Top Secret security clearances
Developed and disseminated Security briefs for all Confidential employees.
Proficient in Microsoft Office applications and Windows applications
Performed clearance investigation interviews with the investigators for Confidential
Responsible for enrolling employee benefits
Process expense sheets and travel sheets
Monitor the time sheets for all employees

Confidential, VA

Call Desk Analyst

Responsibilities:

Operate five proprietary computer applications simultaneously
Proficient in Microsoft Office applications
Received the highest GEICO rating for quality assurance and customer service Worked multiple shifts, multiple days in a row during a snowstorm
Handle difficult customers in a professional and efficient manner
Listen to customers, identify their needs, and overcome any objections
Responsible for processing payments
Educate new customers on insurance coverage and limits

Help Desk Analyst

Confidential,Washington, DC

Responsibilities:

Support included Windows 98/2000/XP, Office 2000, Project 2000, Lotus Notes 6.5.1, and web mail
Worked the helpdesk that maintained a 250+ node network comprised of Microsoft Windows 98/ 2000/XP supporting office automation functions for the FAA’s ABA financial services office
Responsible for overall helpdesk functions, answering phones, creating tickets, and resolving system issues

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