SUMMARY:

• I have demonstrable, continual success in the discovery, selection, management and implementation of information technology systems.
• I have a proven track record of optimizing workflows and system configurations, resulting in more efficient processes, increased bandwidth and capability of people and systems, and higher levels of performance, reliability, and availability.

TECHNICAL SKILLS:

Hardware: EMC VNX, XtremIO, VPLEX, InfiniDat InfiniBox, HP/Dell/Cisco Unified Computing, Dell EqualLogic, Cisco Nexus and MDS switches

Operating Systems: Microsoft Windows Server, Hyper - V, VMware ESX

Applications: Microsoft:System Center Configuration Manager 2012, System Center Virtual Machine Manager 2012, Operations Manager 2007 R2/2012, Exchange 2007/2010, SQL Server, Failover and Load Balancing Clustering

VMware: vCenter Server, High Availability, Distributed Resource Scheduling, Clustering, Virtual Desktop Infrastructure (VMware View), vCloud Director, vRealize Operations Manager/Automation/Orchestrator

Scripting: Windows PowerShell

PROFESSIONAL EXPERIENCE:

Confidential,North Carolina

Systems Architect

Responsibilities:

• Researched and selected multiple storage hardware platforms ensuring top levels of performance and cost efficiency (reduced hardware costs by 40%; increased storage performance by 2x).
• Planned, managed, and executed the relocation of the development datacenter equipment, successfully completing an intra-campus move of 10 racks in less than 24 hours (this included an entire environment shutdown; all SAN, compute, and network equipment was powered off and moved).
• Manage the infrastructure supporting a development group of more than 500 users.
• Manage a vSphere environment with more than 150 ESX and ESXi hosts, with thousands of virtual servers, providing resources to hundreds of software developers.
• Created and maintained multiple SQL failover clusters, offering high availability to the business units.
• Established the first Microsoft SCCM implementation, centralizing software development, hardware inventory, and operating system (image) deployment for increased efficiency and software license management accuracy, saving the business hundreds of man-hours by foregoing manual processes.
• Scripted many management processes that helped forecast computing and storage requirements, as well as performing various Active Directory cleanup tasks and providing server health awareness, ensuring that issues are able to be recognized and resolved quickly.
• Managed an Exchange 2010 and an Exchange 2013 instance, providing SMTP and IMAP services to developers and their applications.
• Provide support for various development applications that require intense computing and storage resources, working with vendors to achieve maximum performance and interoperability with existing organizational services (LDAP, Exchange, etc).
• Created a new SCOM 2012 environment for the development hosting (Pre-Production) environment, with custom monitoring set up for internally developed applications (basic management pack authoring). This included Distributed Application monitoring and Application Performance Monitoring (APM).

Confidential, North Carolina

Systems Administrator

Responsibilities:

• Responsible for the creation, implementation, configuration, and maintenance of about 30 physical VMWare ESX hosts (3.5 and 4.0) with over 100 virtual machines, and a small number of other physical (Windows) servers.
• Hosted services for thousands of endpoints, managed with McAfee ePolicy Orchestrator for Host Intrusion Prevention Services (host based firewall) and antivirus.
• Managed security policies for end workstations through group policy, and ensured updates were applied through the use of Windows Software Update Service.
• Maintained an Exchange 2010 environment with a Client Access Server (CAS) Array and Database Availability Group (DAG).

Confidential, Virginia

Applications Integration/Test Engineer

Responsibilities:

• Received applications from software vendors, coordinating delivery and chain of custody for licensed software and any hardware.
• Tested application compatibility with standard workstation image, ensuring interoperability.
• Documented all test steps and procedures, including any firewall, operating system, privilege escalations, or configuration changes necessary to allow the application to function.
• Made official recommendations on whether an application should be considered safe for inclusion in Marine Corps’ official catalog of approved applications.

Confidential, North Carolina

IT Consultant

Responsibilities:

• Worked with multiple clients, configuring their networks, making recommendations for process improvement and workflow where possible, and devising solutions when issues were found.
• Installed servers, operating systems, managed update schemas, set up VPN connections between remote sites, established backup schemas, ran network cables, installed switches and implemented wireless solutions.
• Completed multiple observation camera installations and configurations, and coordinated the installation of ID based door access systems at multiple day care facilities.
• Developed acceptable use policies for organizations as their management deemed fit and necessary, and helped implement the procedures (both technical and administrative) to ensure compliance.

Confidential, Wilmington, North Carolina

IT Coordinator

Responsibilities:

• Working in an office of 70 accountants, I was responsible for maintaining the workstations and laptops of all the employees. I would diagnose OS, application, and connectivity issues (both local and VPN issues).
• As a service to the customers, I would travel to client sites to troubleshoot their equipment (servers, workstations, printers, etc). As new employees were hired, I would create their accounts, order and set up their equipment, and train them in appropriate use policies and procedures.
• I was responsible for the installation of whole disk encryption software on all company assets to provide protection against data loss, as well as the decryption and data recovery from disks that had failed operating systems or configurations.

Confidential, MD

Systems Administrator

Responsibilities:

• Implemented the first virtual server environment, virtualizing two existing servers, consolidating services and increasing uptime.
• Responsible for the creation of all user and exchange accounts in an Active Directory, PKI-enabled environment.
• Identified the lack of a backup solution for the servers, and within a week, had a storage solution purchased and configured.
• Served as the sole help desk representative for more than 300 users, offering remote assistance in network connectivity, general computing practices, advanced Microsoft Office troubleshooting, and Microsoft Windows troubleshooting.
• Managed the update, vulnerability, and compliance scanning and patching for all computer assets.
• Imaged all new workstations, and performed preventive and corrective maintenance on desktop workstations, notebook computers, servers, and other network devices using open-source programs and software standard to the hardware used.