SUMMARY:

• Currently working as Technology Architect for Siebel Administration/Architect/Support(L3/L4) team and have around 4 years of Lead consulting experience.
• Have been single handedly involved in 3 complete cycle of Open UI upgrade IP2013/IP2014 for IBM and IP2014/IP2016 upgrade for Infosys in last 4 years, and another upgrade to 8.2.2.3 working with a resource while in KPMG.
• Extensive experience with analysis, development, customizations and implementation and testing of Siebel software applications.
• Worked in GE (client) as Siebel Administrator which involves Siebel server installation, upgrade and other area involving Siebel administration for first 3 years of IT.
• Oracle Certified Siebel 8.0 Consultant with 97% marks.
• Proficient in analyzing and translating business requirements to technical requirements.
• Strong database skills, testing and EIM knowledge
• Hands on experience on Linux, Solaris, AIX, bash/korn shell scripting, MSSQL and Oracle.
• Executed software projects for businesses across the globe (overall 40 Business Applications and over 200 Servers), Vendor Financial Services (VFS), Commercial Equipment Finance (CEF), Commercial Financial Services (CFS), Health Care Financial Service (HFS), Capital Solution Europe (CSE), Universal Customer Master (UCM), Genesis, Capital Solution America (EFS), Facto France, Credit Workflow and Fleet, while in GE.
• Coordinated Internal Siebel Training for various employees from different technologies within Birlasoft, IBM & Infosys.
• Good communication skills, team player, interpersonal skills, client interaction skills, sound analytical understanding and ability to understand customer issues, provide effective solutions in meeting deadlines.

TECHNICAL SKILLS:

Siebel CRM: 7.5, 7.7, 7.8, 8.0, 8.1, 8.1.1.9, 8.1.1.10/8.1.1.11, 8.2.2.3, 8.1.1.14.9, Siebel Upgrades, Siebel Open UI Upgrades on IP2013/IP2014/IP2016, Linux, Solaris, AIX, DB2, MSSQL, ORACLE.

Siebel Specific Skills: Siebel Open UI Upgrade, Siebel Server Administration, and Architecture, Siebel Upgrade, Siebel Remote, Siebel Anywhere, PimSync, Analytics, OBIEE, Actuate, Charts, Reports, Resonate, F5, BIP

Salesforce Specific Skills: Salesforce CRM, Data loader, Import Wizard, Migration tool, Force.com Connector, Force.com Eclipse IDE Plug-in

CRM Applications: Siebel 7.5, 7.7, 7.8, 8.0, 8.1, 8.1.1.9, 8.1.1.10/8.1.1.11, 8.2.2.3, 8.1.1.14.9, Open UI Upgrades IP2013/IP2014/IP2016, Public Sector, Call Center, Marketing, Sales, Financial Services, Universal Customer Master, eConfig, aMind.

RDBMS: DB2, Oracle 9i, 10g, 11g, 12c.

Languages: C, C++, Korn Shell Scripting, SQL, Perl, Perl-CGI

O/S: Windows 98/2000/XP/2003/2008 R2, Solaris 8/10, AIX, Unix HP, LINUX (RHE 5/6/7)

Processes: IBM s QMS (Quality Management System), JIRA, Scrum.

PROFESSIONAL EXPERIENCE:

Confidential, GA

Technology Architect

Responsibilities:

• Siebel Upgrade from 8.0 to 8.1.1.16 Open UI IP2016 i.e. Open UI IP2016 upgrade from Dev (IRM) to SIT/UAT/PreProd & Production env this year.
• Managing BI Publisher/OBIEE integration with Siebel
• Monitoring and managing Dataload activities on Oracle 12c
• Apache Webserver 2.2 32-bit & OHS 11.1.1.9 POC setup and impact/risk analysis with Siebel enterprise on IP2016, to decide on Apache or OHS as webservers.
• Enhancing configurations for Single Sign on (SSO) using LDAP authentication.
• SRF Migrations and Repository Migration (Export, Import and DDL Synch OR Dev2SIT/UAT/Prod porecesses). Automation using Jenkins.
• ADM deployments implementation and management.
• Monitoring Linus RHEL and RDC Windows servers on daily basis to make sure all the Applications are up and Running fine.
• Working on production releases and coordinating with Dev/Testing/DBA/Portal/DBA teams
• Restarting servers and server components in case of failure/crashes and providing an RCA for the same.
• Automation of Daily Health check for Application
• Automated SRF and Repository Migration across all environments using Jenkins.
• System monitoring through scripts/SCOM tool
• New Developer Setup and Local XE DB Extract and Initialization for local Developers in IP2016
• Recycling of Siebel application, Web Servers and general maintenance
• Configuring High Availability Load Balancing through Resonate/F5/Native
• Addition and deletion of servers within Siebel Enterprise
• Working on preparation of admin guide and release notes.
• Conducting Siebel Application Assessment for potential security threats.
• Managing Non SRF items like LOV, Views, Responsibilities, Product for different releases in Non Prod and Prod environments. Using Jenkins for automation.
• Follows proper change management, incident management and problem management process.
• Conducting/planning required tests before Application Go live & release.
• Analyzing the Application server performance, Performance Tuning on application, webserver, database server level and other server issues.
• Creating/Reconfiguring the components as per the need

Environment: Linux (RHEL 5/6/7), Oracle 11g/12c, OHS 10/11, Apache 2.2 32-bit, OAM 11.1.2.2/11.1.2.3

Confidential, NJ

Lead Siebel Consultant

Responsibilities:

• Siebel Upgrade from 8.0 to 8.1.1.7 to 8.1.1.14 Open UI IP2014, also 8.1.1.14.9 patch, i.e. Open UI IP2014 upgrade from Dev (IRM) to SIT/UAT/Training/Regression/PreProd & Production environment.
• Portal integration with Siebel on Provider and Member Portal applications using Navinet
• Managing BI Publisher/OBIEE integration with Siebel
• Monitoring and managing Dataload activities on MSSQL/Oracle DBs
• Enhancing configurations for Single Sign on (SSO) using LDAP/ADSI authentication.
• Installation and creation of alternate Dev/Regression/Preprod environments.
• SRF Migrations and Repository Migration (Export, Import and DDL Synch OR Dev2SIT/UAT/Prod porecesses)
• ADM deployments implementation and management
• Monitoring Unix and Windows servers on daily basis to make sure all the Applications are up and Running
• Working on production releases and coordinating with Dev/Testing/DBA/Portal/DBA teams
• Restarting servers and server components in case of failure/crashes and providing an RCA for the same.
• Automation of Daily Health check for Application
• Automated SRF and Repository Migration across all environments
• Backup Management to ensure weekly DB, Repository and Siebel GW/Application related backup s
• System monitoring through BPM/SCOM tool
• Guardium related Security features upgrade at Aplication/DB/Server levels
• New Developer Setup and DB Extract and Initialization for local Developers
• Recycling of Siebel application, Web Servers and general maintenance
• Configuring High Availability Load Balancing through Resonate/F5/Native
• Addition and deletion of servers within Siebel Enterprise
• Working on preparation of admin guide and release notes.
• Conducting Siebel Application Assessment for potential threats.
• Managing Non SRF items like LOV, Views, Responsibilities, Product for different releases in Non Prod and Prod environments.
• Conducting Siebel Application Assessment for potential threats.
• Preparing Failure Mode and Effect Analysis (FMEA) documents.
• Follows proper change management, incident management and problem management process.
• Conducting/planning required tests before Application Go live & release.
• Analyzing the Application server performance, Performance Tuning on application, webserver, database server level and other server issues.
• Creating/Reconfiguring the components as per the need

Environment: Windows 2008 R2, Solaris8/10, MSQL, Oracle, HP UNIX, IBM AIX, DB2 MPD integration, Portals

Confidential,CA

Siebel Administration

Responsibilities:

• Siebel 8.2.2.3 installations and configiuration with Open UI features in single server and multiple server environments.
• BI Publisher (SSO) integration with Siebel
• BIP deployments
• Datafixes related deployments in Siebel DB using Oracle 11g
• Installation and creation of new environments.
• SRF Migration and Repository Migration (Export, Import and DDL Synch)
• Monitoring servers on daily basis to make sure all the Applications are up and Running
• Working on handling production releases and coordinating with other teams to complete the highly critical task.
• Restarting servers and server components in case of failure and providing an RCA for the same.
• Working on preparation of admin guide and release notes.
• Managing LOV, Views, Responsibilities, Product for different releases.
• Deploying the application to different environments (it includes importing/exporting repository and the srf and other admin activities)
• Analyzing the Application server performance and other server issues.
• Creating/Reconfiguring the components as per the need

Environment: Solaris, Windows, Oracle, HP UNIX, IBM AIX, Oracle 11G

Confidential, NC

Siebel Administration

Responsibilities:

• Siebel Upgrade from 8.1.1 to 8.1.1.7 and to 8.1.1.10/8.1.1.11 with Open UI features in single server and multiple server environments.
• BI Publisher (SSO) integration with Siebel
• Installation and creation of new environments.
• SRF Migration and Repository Migration (Export, Import and DDL Synch)
• Monitoring servers on daily basis to make sure all the Applications are up and Running
• Working on handling production releases and coordinating with other teams to complete the highly critical task.
• Restarting servers and server components in case of failure and providing an RCA for the same.
• Working on preparation of admin guide and release notes.
• Managing LOV, Views, Responsibilities, Product for different releases.
• Deploying the application to different environments (it includes importing/exporting repository and the srf and other admin activities)
• Analyzing the Application server performance and other server issues.
• Creating/Reconfiguring the components as per the need

Environment: Solaris, Windows, Oracle, HP UNIX, IBM AIX, DB2

Confidential, NJ

Siebel Administration

Responsibilities:

• Installation, upgradation and creation of new environments on Siebel 8.1.1 & 8.1.1.10/8.1.1.11 Open UI.
• Disaster Recovery excercise related complete lead on planning, implementaion,sync up and coordiation for 2 years across all teams/business.
• BIP reporting and integration setup on all environments for both SSO and non SSO environments.
• Monitoring servers on daily basis to make sure all the Applications are up and Running
• Working on handling production releases and coordinating with other teams to complete the highly critical task.
• SRF Migration and Repository Migration (Export, Import and DDL Synch)
• Restarting servers and server components in case of failure an providing an RCA for the same.
• Working on preparation of admin guide and release notes.
• Managing LOV, Views, Responsibilities, Product for different releases.
• Deploying the application to different environments (it includes importing/exporting repository and the srf and other admin activities)
• Analyzing the Application server performance and other server issues.
• Creating/Reconfiguring the components as per the need.
• Installation and configuration of Gateway\Application Server on VERITAS Cluster.

Environment: Solaris, Windows2000, Oracle, HP UNIX

Confidential, CA

Siebel Administration

Responsibilities:

• Netapp is having Siebel CRM application for supporting its Customeredge and Partneredge application for the 14000 users working on this application. We are providing Siebel admin support for this huge and complex implementation of Siebel. Our main task includes Environment creation, applying upgrade patches, Defects solving which also includes severity 1 defects that need to be solved with hours of creation and migration of code and data from development to preproduction and finally on production environment.
• Siebel Gateway, Application, Web Server, Reports, Documents and Charts server installation on windows\Unix.
• Monitoring servers on daily basis to make sure all the Applications are up and Running
• Working on handling production releases and coordinating with other teams to complete the highly critical task.
• SRF Migration and Repository Migration (Export, Import and DDL Synch)
• Restarting servers and server components in case of failure and providing an RCA for the same.
• Working on preparation of admin guide and release notes.
• Managing LOV, Views, Responsibilities, Product for different releases.
• Deploying the application to different environments (it includes importing/exporting repository and the srf and other admin activities)
• Analyzing the Application server performance and other server issues.
• Creating/Reconfiguring the components as per the need
• 1.5+ years of experience with Salesforce Customizations, Security Access, Workflow Approvals, Data Validation, Data Utilities, Data Migration, Analytics, Sales, Marketing, Customer Service and Support Administration
• Experienced in building Custom Applications that included designing of Custom Apps, Custom objects, Custom fields, Page layouts, Custom Tabs, Custom Settings and various other components as per the client and application requirements.
• Expertise in standard Salesforce processes that include Business Processes, Record Types, Workflows, Approval Processes, Email to Web, Email to Case, Escalation rules, Validation rules, Cross Object Formulas, etc. and Salesforce tools like Import Wizard and Data Loader.
• Proficiency in administrative tasks like creating profiles, roles, users, Reports and Dashboards, Tasks & actions and implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Took IBM internal training on DEV201 Salesforce Administrator.
• Took IBM internal training on DEV401 Salesforce Developer.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Setup, configure, and maintain Salesforce organizations, accounts, & applications provide production support.
• Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata.
• Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity.
• Experience in all aspects of the Software Development Life Cycle (SDLC) from inception to Implementation.
• Worked on projects based on agile methodology to establish continous development process and brings teams together to work on user stories and prioritizing product backlog.

Environment: Solaris, Windows2000, Oracle, HP UNIX, Tibco.

Confidential, CT

Siebel Administration

Responsibilities:

• End to end Siebel Application build with High Availability (HA) setup on both windows and Solaris environmentsThis included the following:
• Siebel Gateway, Application, Web Server, Reports, Documents and Charts server installation on windows\Unix.
• Siebel Upgrade 7.5 to 7.7 and 8.0 to 8.1.1
• Oracle 9i\10g\11g Database Server installation and Database setup on Windows and Solaris.
• Configuring F5 load balancer for Webserver and Object Managers.
• Configuring Siebel Native Load Balancing for Object Manager
• Installation and configuring Resonate for Object Manager load balancing.
• Installation and configuration of Gateway\Application Server on VERITAS Cluster.
• Installation and configuration of Gateway\Application Server on Microsoft Windows Cluster.
• Played a vital role in installing Analytics/OBIEE
• Involved in setting up BI publisher in Siebel 8.1.1.1 application
• Enabling and configuring Single Sign on (SSO) for Siebel Applications (Both Siebel Connector and LDAP configurations).
• Patching of existing applications as required.
• Infrastructure Stabilization\Reconfiguration for CEF\VFS Production applications for High Availability (HA)
• Siebel Filesystem Move from a local drive to a SAN disk on Microsoft Cluster.
• Gateway and other Siebel application server Move from older servers to new servers.
• Addition of new servers to the enterprise and removing the older servers from the enterprise and making them load balanced on resonate.
• Batch Box (hosting all the interfaces) Move from older server to new server.
• Oracle Database upgrade from 9i to 10g.
• Disaster Recovery (DR) planning for all the business Applications along with successful DR test for CFS and CSE business application.
• Using SRDF/A and Data Domain Techniques.
• Identifying suitable DR application for Prod.
• DR Planning for different Siebel Applications.
• DR planning for interfaces and Batch Box.
• Coordinating and helping in DR setup for external applications (Mainframe\MQ etc), SSO, Database, F5 etc.
• Completing DR readiness tasks.
• Doing a full fledged DR test with taking Prod application down during the weekends.
• Maintaining Prod and DR applications in sync with each other and ready for users to be pointed in case of a Disaster
• Non-Unicode to Unicode Database Conversion in all the CSE business applications.
• Siebel Sync (PIMSYNC) implementation and setup for Microsoft Outlook.
• Webserver iplanet instance upgrade from version 6.0 to 6.1.
• Oracle upgrade from 9i to 10g.
• Datacenter move for CSE Application QA server from London to Budapest.

Siebel Server Administration

• Monitoring servers on daily basis to make sure all the Applications are up and Running including MQ.
• New component creation, Changing Event log levels, Enabling and disabling the components and RCR creation.
• SRF Migration and Repository Migration (Export, Import and DDL Synch)
• Restarting servers and server components in case of failure and providing an RCA for the same.
• Automation of Daily Health check for Application, SRF and Repository Migration
• Backup Management to ensure weekly DB and Repository backup
• System monitoring through Sitescope & Topaz tool, including identifying and solving performance issues.
• New Developer Setup and DB Extract and Initialization for local Developers
• Recycling of Siebel application, Web Servers and general maintenance
• Building Siebel Anywhere kits for SRF, Schema, installable to deploy changes
• Insure that Cluster and Resonate Environment working properly.
• Building Migration Release plan and Active participating in Quarterly Application Release
• SSO configuration and Implementation in Application.
• Configuring High Availability Clustering through Microsoft(MCSE) & VERITAS
• Configuring High Availability Load Balancing through Resonate/F5/Native
• Addition and deletion on servers from resonate and clustered environment
• Resolving Interface related issues.
• Siebel Remote Administration activities.
• Siebel Report and chart server Administration.
• Raise SR with Siebel and follow up to completion for product and deployment related fixes
• Direct Interaction with Clients.
• Building Disaster Recovery and Business continuity plan for Prod Environment.
• Conducting Siebel Application Assessment for potential threats.
• Preparing Failure Mode and Effect Analysis (FMEA) documents.
• Follows proper change management, incident management and problem management process.
• Conducting Performance test before Application Go live & release.
• Acted as primary escalation point for issues and problems within the shift.