SUMMARY:

• Confidential has achieved state - of-the-art voice and data network designs and implementation, expanding product offerings, penetrating markets, generating sales and reducing costs. He’s developed strategic relationships with technology vendors including Confidential, Confidential, Confidential, Confidential, Confidential, Confidential and Confidential and became a VoIP subject matter expert.
• Expert Witness Telephony Litigation Cases
• Led Voice Transaction team planning the post-merger integration of Confidential, TWC and Brighthouse voice networks into a unified solution
• Led Voice Transaction team planning the migration of approximately 3.2M residential and commercial voice lines from Confidential and TWC to Confidential
• Deployed Dynamic Ad Insertion for QAM based and IP based Video on Demand at TWC
• Conducted best practice audit of Cox voice engineering, test and deployment.
• Led user application deployment, issue management (triage/fix) for two new Guides as a part of the Barracuda and Barcelona projects at Confidential
• Provided voice quality best practice support for a major cable provider including development of a voice dashboard for monitoring and reporting voice quality (IP and TDM voice services) at Cox
• Led all technical deployment readiness activities for Confidential ’s first cross-platform voice/video feature launch, Universal Caller ID
• Seamlessly integrated Cable & Wireless voice network into IP network, facilitating $2B annual savings
• Developed and implemented VoIP VPN network, enabling penetration of potential multi-$B global market
• Introduced cutting-edge call-termination technology, providing BTN five-fold increase in market coverage
• Led team driving Confidential worldwide VoIP VPN solution from concept to first-in-market launch
• Engineered modular network power supply solution, reducing Confidential costs by factor of ten In addition, Thomas is a recognized expert in IT Project Management, Product Design, Development and Deployment whose contributions span:

WORK EXPERIENCE:

Voice Integration Lead

Confidential, Denver, CO

Responsibilities:

• Researched/updated the TWC and Brighthouse deployed residential and commercial IMS voice solutions including switches, gateways, CMTSs and eMTAs/eDVAs.
• Developed short, medium and long term voice work streams to consolidate the Confidential /TWC/BHN IMS voice solutions
• Developed post-merger staffing plans including recommended voice engineering organization reporting structure
• Researched the Confidential and TWC deployed residential and commercial IMS voice solutions including switches, gateways, CMTSs and eMTAs/eDVAs.
• Recommended best voice network solutions to migrate the approximately 3.2M residential and commercial lines to VoIP
• Recommended best solution for migrating subscriber EBIFs per 2WC
• Planned night of cut activities

Deployment & Integration Manager

Confidential, Philadelphia, PA

Responsibilities:

• Led team to deploy Linear Upsell, Watchlist, Remote Tune, Addressable Overlay, Click to Connect and Home Shopping Network as a part of the Barcelona and Barracuda guide deployment team
• Led debug efforts which required a thorough knowledge of the network architecture and where to get support in obtaining a rapid fix.
• Trained OPs personnel on how to deploy features on the new guides
• Acted as Technical Lead managing Deployment readiness activities for a new IP Multimedia Subsystem (IMS) voice architecture. Developed and conducted the acceptance test plan for the Confidential / Confidential IMS solution. Developed the market acceptance test requirements and plan. Conducted initial market trials using the plan.
• Led Technical deployment readiness activities for the successful launch of “Universal Caller ID” feature to over 3MM customers across 4 major US regions, feature is currently available to over 30MM households passed (HHP). Acted as Technical Lead, responsible for managing Deployment readiness activities with National and Regional/Market cross-functional teams including Engineering, Ops, Marketing, Care, and MIS

Senior IP Applications Consultant

Confidential, Reston, VA

Responsibilities:

• Provided Subject Matter Expert services to clients to assist with implementation of VoIP solutions.
• Provided Project Management support for the network migration and tens of thousands of customers from Cox to Cebridge (now Suddenlink)
• Seamlessly monitored the development and testing of all back office systems required to support the Cox infrastructure and employees acquired by Cebridge as well as supporting the migration of the customer base
• Successfully led the migration effort over a weekend. Areas if concern were among others: Peoplesoft for employee migration, Trouble Ticketing, Billing, Collections, Taxes, Marketing, Sales, Engineering, and Operations

Director, Sales Engineering

Confidential, Reston, VA

Responsibilities:

• Provided Subject Matter Expert services to clients to assist with implementation of VoIP solutions.
• Specifically related to hosted IP PBX and Softswitch solutions in a SIP based environment using the Confidential solution for Hosted IP PBX and Veraz solution for Softswitch and gateways.

VP/Senior Director

Confidential

Responsibilities:

• Led design, test and deployment of global VoIP network. Developed engineering solutions VoIP VPN, Unified Communications and IP Phones.
• Directed switch engineering, billing and OSS solutions, dialing plans, annual network expansion and upgrades

Senior Manager, Product Development

Confidential, Reston, VA

Responsibilities:

• Responsible for market analysis, market and product definition and product roll-out
• Worked with potential customers to define VoIP market. Developed products to meet market opportunities
• Created marketing strategies, pricing, sales materials and support for sales force

TECHNICAL SKILLS:Protocols: MGCP/H.248, H.323, G.711, G.729, SIP, SIP-T, RTP

Softswitches/Gateways/IP PBXs/IMS: Confidential, Confidential, Veraz, Confidential, Confidential, Confidential, Confidential, MetaSwitch, Acme Packet and Confidential