SUMMARY:

A versatile and dynamic Senior Executive with recognized expertise in technology, consulting, telecommunications and IT solutions. A proven track record of managing multiple large projects simultaneously, leveraging technology, vendors, financial, and human resources. Well - known as a high energy and results-oriented team member, able to handle complex challenges, and on-time, under budget business results. Capable of managing multi-million technology deployment projects, managing technical teams in excess of 300 contributors, and expertly handling global customers and vendors. Has held budget responsibility exceeding $200M, with accompanying P&L oversight.

AREAS OF EXPERTISE:

• Global Technology Implementations
• Process Improvement/ITIL/Strategy
• Budget/Financial Management
• IT Infrastructure/ERP Implementation
• Multinational Data Centers
• Telecom/Voice/Data/Ecommerce
• Vendor/Service Provider Management
• 7X24X365 NOCs/Support/Helpdesk
• Video/Cable TV/IPTV/VOD/VoiP
• Recruiting and Retention
• Wireless, WIFI, Digital Media
• Technical Project Management
• Networking and Routing
• Change/Crisis Management
• Outsourcing/Development

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Global Head of IT and Security

Responsibilities:

• Reporting to the Global CIO.
• Overall responsibility and accountability for the global IT infrastructure organization including 7X24 monitoring, help desk support (Tier 1 to Tier 3), desktop computing, network services (Data, Voice/VoIP, ISP, Wireless), data center operations, IT security (Firewalls, Intrusion, Audit, Risk, PCI compliance) and collaborative computing (Email, SharePoint, Unified Communications, .NET, Java).
• Define, implement and manage global IT infrastructure hardware and software standards and processes including change, incident and problem management.
• Manage relationships and SLAs with all service providers.
• Manage all IT projects using a project management methodology (PMBook) and tools including MS Project.
• Design, implement and test Disaster Recovery plans to provide high availability IT services.
• Develop and manage capital and operational budgets.
• Negotiate licensing, maintenance and service contracts for all IT technology platforms.

Confidential, Atlanta, GA

Corporate VP of IT

Responsibilities:

• Lead development and execution of a vision and strategy to guarantee IT and network reliability and uninterrupted services for Cox residential and business customers 7X24X365.
• Responsible for all internal IT applications and solutions for customer support including IVR, Telephone Systems, E-Mail and Security.
• Management and support of Oracle ERP system that supports HR, Finance and the Supply Chain organizations.
• Directed National and Regional Operations Centers to support delivery of best-in-class customer experience with all Cox services including IT applications and infrastructure, Video, Voice, Data, Backbone and Commercial Services.
• Maintained high availability and SLA compliance for all Cox infrastructure.
• Managed all proactive and reactive change, problem and incident management activities.
• Refined and supported organizational performance metrics.
• Managed projects leveraging tools like Clarity.
• Managed all capital and operational budget in excess of $50M dollars
• Management of contracts with outside vendors for support and equipment delivery

Confidential, Atlanta, GA

VP Telecom infrastructure and Development

Responsibilities:

• Designed, implemented, and maintained the contact center infrastructure, supporting both US, and International-based call centers capable of multimedia routing of voice, VoIP, email, and chat. Manage all employee wireless devices, including international cell phones, and service provider selection.
• Implemented new call centers from the ground up in locations like Brazil and India.
• Managed telecom reliability, Best-in-Class delivery of process improvements, and timely and effective voice technology solutions . Call Centers handled over 13 million calls per year. Oversee the use of procedures for Incident, Change, Capacity, and Configuration Management for the Telecom teams using ITIL standards. Ensure that support, documentation, and process controls are maintained.
• Managed all capital and operational budget in excess of $50M dollars
• Managed outsourced software developing team based out of India.
• Managed and select all vendors for infrastructure.
• Responsible for upkeep and maintenance of SAP ERP solution.
• Supported payment processing infrastructure for credit card including PCI compliance.
• Managed telecom infrastructure in four global data centers in North, South America and Asia.
• Devised and implemented business continuity planning procedures to ensure that telecommunications services are available for clients 7X24X365.

Confidential, New York

VP Engineering/IT

Responsibilities:

• Oversaw the Engineering and IT groups responsible for the residential voice, video, data services and applications including billing, workforce management, provisioning, and PCs, web, security, and internal PBX and Call Center infrastructures. North East area included over 6 million homes passed and over 5 million RGUs.
• Handled Technical Due Diligence and Implementation of Merger and Acquisition activities for other smaller cable companies acquired. Managed over 300 direct employees and 50+ contractors.
• Directed all commercial engineering activities including deployment of wireless back-haul infrastructure to all major national cell phone providers like Confidential, Confidential and Confidential . Managed engineering and design for deploying telecommunication infrastructures, to more than 1000 new and existing cell towers in the North East.
• Managed ICOMSs billing system, PeopleSoft ERP environment and Payment Processing Operations.
• Responsible for a budget of over $200M in capital and 10M operating budget.
• Managed all facets of IT and engineering operations including video, VOD, plant construction, networks, optical transport, IP-based services, addressability, and 24X7 monitoring center. Deployed and supported multiple mesh WI-FI deployments in city environments.
• Developed and maintained engineering plans and strategies that outlined future technology direction for video, HSD, phone, IT, commercial services, and wireless offerings.
• Handled new technology launches including technical readiness, implementation, troubleshooting, and vendor management. Developed, implemented, and managed monitoring platforms in support of the video, data, commercial and voice networks which resulted in availability of over 99.99%.
• Supervised, selected, trained, and motivated technical and engineering staff. Provided high availability for all services. Operated the divisional infrastructure to meet rules and regulations of the FCC and the TWC engineering standards.

Confidential, Denver, CO/Atlanta, GA

Corporate Senior Director Engineering

Responsibilities:

• Held direct responsibility for defining and implementing corporate strategies in the deployment, operation, and scaling of existing and new network infrastructure, in areas of 7M homes passed, and more than 500k customers nationwide.
• Managed Charter participation at Cablelabs and SCTE committees, including Packet Cable, and VoIP forums. Directed engineering efforts for the initial launch of telephony services for small businesses. Set the direction for all IP and TDM carrier connectivity for interconnections, SS7 and transport for all Charter internal and external telephony services.
• Created hardware and software standards for CPE, tools, transport, IP, and connectivity equipment for deployment across the Charter network. Managed lab testing and trials of transport, IP, CPE, and connectivity hardware and software that concluded in the selection of vendors and equipment for company-wide deployment
• Recruited, hired, and managed a staff of 50, including directors, managers, senior engineers, technical writers, contractors, and project managers. Managed vendor relationships with carriers, IP, transport, CPE, and vendors.
• As the Divisional Director of Engineering, held direct responsibility for planning, designing, implementing and launching more than 2.5M homes passed, on-time, and on-budget. This included areas including HFC, DOCSIS, transport, CLEC certification, LEC interconnection, translations, Long Distance, CPE, E911, and operator services.
• Managed $75M in capital budgets, and $5M in operating budgets. Implemented HFC Plant readiness and certification plans resulting in improved signal levels and reduced truck roll customer issues. Defined and implemented frequency allocations for DOCSIS/RF channels for new advanced services including telephony and VOD.
• Supported the implementation of the Technical Assistance Center that monitored plant, power supplies, head end, and CMTS infrastructure. Operated IP Telephony infrastructure for South-East division that supported over 120 lines.
• Established the Project Management, and Documentation Processes for the team; recruited, hired, and managed IP Telephony team that included engineers and project managers.
• Managed relationships with IP, CMTS, and Transport vendors.