SUMMARY:

• Responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi - user computers and servers
• Ensures that uptime, performance, resources, and security of computers and servers meets the needs of users without exceeding the budget, changing backup tapes and replacing failed drives in a RAID.
• Installs and upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train or supervise staff; or offer technical support for projects
• Over 7 years of experience providing Desktop, Laptop, and Printer installation, configuration, troubleshooting, and break-fix support in Enterprise environments.
• Administration of security devices such as firewalls, and consulting on general security measures
• Maintained web server services such as Apache & IIS to allow internal or external access to web sites. Tasks include managing multiple sites, administering security, and configuring necessary components and software.
• Over 7 years of experience installing, configuring, deploying, troubleshooting and supporting Windows XP/Vista/7/8, Office Suite 2007/2010, Outlook 2007/2010, Office 365, Exchange Server, Active Directory, Windows Server 2003/2008/2012 and network and proprietary applications in Enterprise environments.
• Over 5 years of experience installing, configuring, deploying and supporting Mac’s (OSX), iPads, iPhones (IOS), Microsoft Surface, Androids and Blackberries in Enterprise environments.
• Experience supporting Production and Development in both Mac and Windows environments.
• Experience with Windows 7 deployment and USMT.
• Manage File Systems, Shares, and Permissions.
• Set up, maintain, and terminate system access, systems availability, performance and capacity.
• Strong troubleshooting, analytical, and communication skills, ability to liaison with all staff levels.
• Team player, ability to work independently, self-motivated, detail oriented, organized, strong work ethic.
• Highly skilled in performing problem analysis and root cause investigations.
• Ability to think outside of the box and recommend solutions.

TECHNICAL SKILLS:

• Desktops
• Laptops
• Mainframe zOS
• VSE
• Macs
• Mac OSX iPads iPhones (IOS)
• Blackberries
• Printers
• (HP
• Ricoh
• Konica Minolta
• Brother
• Lexmark and Dell Network Printers)
• Windows 2000/XP/Vista/7/8
• Microsoft Office Suite 2007/2010
• Office 365
• Microsoft Exchange
• Active Directory
• Windows Server 2003/2008/2012
• VMware vSphere
• McAfee
• Symantec
• NetBackup
• MS SQL
• Site Scope
• Zenoss
• Altiris
• Wireshark
• RSA SecurID
• Enterprise Manager
• Space Guard File & Quota Management
• Linux Administration
• Tree Size Professional
• ITIL Technologies
• Cisco IP Phones
• Cisco VPN
• Avaya
• RSA Secure ID
• Citrix XenApp
• Peregrine Service Center
• HTML5
• XHTML
• CSS3
• JavaScript
• JQuery
• Service Now
• Remedy
• Smart Deploy
• Dameware

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Windows Deployment Engineer

• Manages hardware, software and inventory renewals of the FAA properties
• Maintains database containing info regarding licenses and service agreements for the organizations hardware and software
• Reviews new purchases to capture hardware and software asset information
• Works with customers, management, and technical teams on pending contract expiration dates to determine terms required and appropriate course of action
• Enters purchase requisitions and ensure adherence to FAA policies and procedures
• Works with teams and tools to complete license compliance checks
• Looks for opportunities to co-term renewals and reduce costs
• Replaces 3-4 year old laptops and desktops
• Migrate user data, and peripherals
• Validates hardware and applications are functioning properly
• Software installation and troubleshooting
• Desktop, laptop, and printer break/fix and troubleshooting
• Enterprise Deployments
• Provided onsite and remote Desktop/Laptop support on (Dell/HP/Lenovo/Apple) desktops and laptops (RSA SecurID’s for VPN, Firewall set up, FTP set ups and configurations, etc.)

Confidential,Research Triangle Park, NC

System Administrator III

Responsibilities:

• Installed Windows 2003, 2008, and 2012 Server software in an Enterprise production environment in accordance with manufacturer’s recommendations.
• Windows 2008/2012 Cluster Administration
• Supported Dell, HP, and Cisco hardware
• Tested server hardware, software, network and operating systems.
• Supported Enterprise applications (i.e. Cognos Financials, Citrix XenApp etc.)
• Built physical servers and virtual machines. Migrated physical servers over to virtual servers, added LUNS, and configured network drives.
• Managed file, share, system and printer permissions
• Supported SQL 2008/2012 dbs.
• Basic Linux Administration
• Supported Courion Password Reset Tool to improve user convenience, productivity and satisfaction by enabling self-service password reset and synchronization as part of the access provisioning strategy
• Communicated with vendors and developers for software debugging and other application issues
• Installed, managed and resolved issues with Citrix clients and VDI/vCenter/HyperV/VMware clients.
• Monitored system availability, performance, capacity, and or security (used Zenoss).
• Developed baseline performance and tracked ongoing trends such as system availability and response time (low memory, down servers, disk failures, etc.).
• Performed server maintenance including installation of patches and upgrades required for keeping systems operational.
• Performed deployments, migrations, and testing.
• Performed backup and restores via Symantec Netbackup.
• Used Peregrine ServiceCenter and ServiceNow ticketing systems to log issues.
• Created technical documents for procedures
• Enterprise Deployments
• Provided onsite and remote Desktop/Laptop support on (Dell/HP/Lenovo/Apple) desktops and laptops (RSA SecurID’s for VPN, Firewall set up, FTP set ups and configurations, etc.)
• Provided support on LAN/WAN Remote sites.
• Participated in Change Control and CAB meetings
• Supported Mac OSX operating systems and Apple Mail
• Supported iPads and iPhones IOS (add/delete users, provision accounts, delete accounts, set up security settings, connect to network, etc.) and Android devices.
• Provisioned users on Blackberry BES server and set up/activated all models for Blackberry phones as well as migrated the majority of company from Blackberry to Apple phones/products.
• Supported Windows XP/Vista/7/8 and MS Office Suite 2007/2010 including Outlook (set up Exchange accounts, PST back-ups/repairs/restores, set up distribution groups, etc.).
• Added machines to the domain, permissions for printers, and users to distribution groups, set up group policies, created user groups/domains, set local policies and login/logoff scripts, etc. for Active Directory.
• Responsible for telecom carrier billing and provisioning
• Handles all installs, disconnects, moves, upgrades, disputes, inventory, hardware maintenance, ordering, and cellular wireless optimization

Confidential, Columbia, SC

Identity Access Management Analyst II / Security Analyst

Responsibilities:

• Provided technical support to 3000+ end-users and all levels of BCBSSC employees.
• Identity and Access Management and security maintenance via Windows Active Directory, Mainframe (OS390,zOS), Windows NT/2000 and Novell servers, Host On-Demand, Citrix and Secure ID.
• Managed database access control solutions via RACF and Active Directory
• User provisioning and de-provisioning
• File and server management, access and exchange management
• Enforced and interpreted IT security policies and procedures by administering and monitoring security profiles, reviewing security violation reports, and investigating security exceptions ensuring compliance.
• Maintained user group and resource profiles on various operating system platforms including, but not limited to, Windows Active Directory, Mainframe (OS390, zOS) Windows NT/2000 and Novell servers, Host On-Demand, Citrix and Secure ID.
• Managed Novell based infrastructure, including print services, file servers, E-mail servers (GroupWise) and networking services. (DHCP, DNS).

Confidential, Durham, NC

Senior Desktop Support Analyst II

Responsibilities:

• Provided Desktop, incident and problem management support for 3500+ users with Windows XP and Windows NT Workstations.
• Managed users RSA SecurID accounts.
• Coordinated and documented processes regarding day-to-day network administration including PC lease returns and renewals, hardware replacements, software upgrades and weekly activity reports.
• Performed network administration tasks including network drive and printer mappings, TCP/IP configurations, and user account management.
• Imaged workstations, performed deployments, and migrations.
• Installed, configured, and troubleshot applications and operating systems.
• Installed, configured, and troubleshot Citrix ICA client on workstations; resolved issues with Checkpoint.
• Utilized Tivoli or SMS and SCCM to remotely manage and install applications.
• Performed Windows Active Directory administration.