PROFESSIONAL SUMMARY:

• Proven track record of design and leadership for smooth and successful delivery of implementations of enterprise class complex Pega BPM solutions.
• Currently leading multi - track programs including three projects (Small Group Sales, Large Group Sales and Renewals) in addition to several new projects in planning phase including Complex Care Workflow, Customer Process Management and Enterprise Exception Management.
• Lead, mentor and support a team of three Lead Systems Architects, ten Senior Systems architects and over twenty systems architect onshore and offshore.
• Provide accurate assessment of Pega technologies, framework and solutions.
• Over 25 years of solid IT experience including analysis, design, testing, development, documentation and implementation of solutions for various industries including Government, Defense, Healthcare and Financial . Utilizing BPM - PEGA/PRPC applications and Java/J2EE and Service Oriented Architecture based enterprise solutions.
• 7+ years of experience in PRPC (Pega Rules Process Commander), PEGA CPM, as Lead Pega Architect.
• Experienced as a Technical lead involved in all stages of Software development life cycle like system analysis, system design, development, system testing, implementation, production support and maintenance.
• Specialized in solving any challenges that may face PRPC architecture including the extension or redesign of PRPC components if needed.
• “Building the Practice”, supporting organizations new to Pega technologies and implementation to form new teams, mentoring team members new to Pega and ensuring quality architecture.
• Deep Understanding of Case Management, BPM technologies ensuring efficient and successful architecture.
• Extremely efficient implementation, provide quality implementation in shortest possible time (generally less that 25% of average estimates provided by other resources) reducing the project delivery time and cost and maximizing RoAs.
• Broad Enterprise, Business and Solution Architecture background enabling to work with other Enterprise Architects within complex enterprise systems.
• Sound Skills in developing PRPC High Level Class structure, Work flows and Business Process Management using Pega Rules Process Commander (PRPC).
• Extensive experience in Developing System Requirements, Object Oriented analysis and design, Business Process Modeling and Data Modeling, Test Planning ensuring Requirement Traceability.
• Expertise in PRPC administrative tasks like deployment, migration and upgrade. Experienced with defining class structure and hierarchy based on PEGA best practices and guardrails, security based on role and privileges, configuring agents, connectors, data model, process flows, business logic definition and User interface Design.
• Extensive experience in implementing and extending OOTB PRPC UI and Database and capabilities to satisfy requirements. Expertise in fine tuning process flows. Experienced in performance testing and tuning using the PRPC-PAL and Database Tracing tool.
• Performed extensive debugging of flows, activities, services including OOTB PRPC Javascript and Java code. Made extensive use of Connectors (SOAP, JMS, MQ and SQL) and Services in PRPC to integrate with the external systems.
• Familiarity with inner code workings of PRPC connectors. Worked extensively on file listener process to interact with external systems to automate business processes. Extensive implementation of reports using List view and Summary view rules and updated design of database to satisfy reporting and UI requirements. Utilization various RDBMS systems including Oracle, DB2, Microsoft SQL Server.
• Extensive experience in developing efficient SQL scripting Queries, Stored Procedures, Triggers, Functions and Packages and database tuning. Possess strong technical skills, problem solving skills, analytical skills and also adaptable to constantly changing work environment. Years of experience working for CMMI level 5 top Federal Government Contractor.
• Comprehensive knowledge in Pharma/HealthCare and Banking Domains.

AREAS OF EXPERTISE:

• Custom Rules
• File Listener
• SOAP Services
• SQL and SOAP, RESTFUL Connectors
• Function Libraries and Extensions
• Activities & Flow building
• Report creation & generation
• Decision & Declare rules
• Class Design
• UI Interface
• Administration Tools
• Debugging Tools
• Security

TECHNICAL SKILLS:

Operating Systems: Windows NT, Unix

Langages: C, C++, Java, Java Script, J2EE ES Framework .

CASE Methods/Tools: UML Rational Rose, VISIO 2003. Pega Scrum

BPM Tools: Pega Rules Process Commander (5.x, 6.x)

Web Technologies: HTML, XML

Web Servers: Tomcat 5.5, WebSphere 6.1, WebLogic 9.1.

DBMS: DB2, Oracle, MS-SQL

PROFESSIONAL EXPERIENCE:

Confidential

Lead Systems Architect

Responsibilities:

• Team Lead for a large team of client employees and contractors including LSAs, several SSAs. Providing technical architecture leadership, design solutions and ensuring efficient implementation and open architecture for highly complex enterprise systems.
• Integration Team Lead: Design and implementation of Case Based Integration framework for numerous interfaces with internal and external systems. The approach relied on building Case Management shells to hide interface implementation details in order to provide maximum reusability and control. Interfaces are modelled as Case Types with flows to manage remote components. Design and implementation of a complex and extensible foundation data model supporting the Enterprise in addition to Sale Process. Design of complex Usability interface supporting complex relationships between various entities. Day to day PRPC support and mentoring of a team of about 25 architects including partner consultants and client employees
• Lead a team of about thirty onshore and offshore architects.
• Represent Florida Blue team with Pega's SPM product team to convey requirements and design solutions. Complete design of an extensible Enterprise Class Structure, Data Model and UI components in Pega 7.1. The architecture serves as the foundation for building other applications with minimum or no refactoring. The model was based mostly on the flexible model provided in Pega's Sales Force Automation Framework. Extensive leverage of Pega 7.1 concepts in Case Management, Data Pages, Reference properties, Creation of smart shapes to provide a clean model with maximum reusability, Overlooking day to day implementation, architect mentoring, providing efficient architecture solutions for all aspects of implementation from UI to Integration.
• Complete design and initial implementation for online and batch components of Renewals for Small Group Renewals. Design to handle very complex data model and many system integrations.
• Complete design and initial implementation for online and batch components of Renewals for Large Group. Design to handle more complex business rules and data model for Large Groups.

Confidential

Lead Systems Architect

Responsibilities:

• Lead a team of 8 architects to implement Pega Enterprise Project.
• Support the proposal process by providing technical architecture solutions.
• New Design and Implementation of enterprise data model and application infrastructure.
• The new design serves building of many Licensing Applications rather than existing design which lack reusability.
• The implementation is based on Pega's Certification and Licensing Framework.
• The Design included hardware infrastructure and sizing and supporting department requirements for Identity and Access management. Several frameworks are started for several department components such as Electronic Payment and Electronic Signatures.

Confidential

Lead Systems Architect

Responsibilities:

• Temporal Data Migration: Provide solution for migration of 40+ years of historical enterprise information into the target PRPC platform. Create an application including custom rules that selectively analyzes and migrates complex legacy data stored in Oracle into PRPC. The migration also preserves historical aspect of data (Case Audit history match matches Case audit in legacy). This required the customization of some OOTB activities and functions.
• Legacy Application Migration: Developed a separate application that analyzes legacy Cobol code and automatically translates code into PRPC flows and activities.
• System Integration: Created generic DOM based API that is used from both Java and JavaScript that utilizes Stateful service packages to allow applications to integrate directly with clipboard and invoke Engine APIs such as list available flow actions, performFlowAction, etc.
• Developed a custom Authentication Service for single sign-on.
• Develop a generic Event Notification mechanism to provide outbound integration from PRPC using JMS Connectors and Durable Pub/Sub model.
• Develop many UI components supporting flow actions embedded within a separate UI portal. Developed a framework form seamless bidirectional integration between Portal UI and IAC gadgets utilizing JavaScript.
• Develop most of correspondence rules, utilization of custom tags in Correspondence.

Confidential

Lead/Senior Systems Architect

Responsibilities:

• Analysis, Design and implementation of extensive flows, assignments, SLAs for Claims (Cover) and Dispute (Work-object).
• Integration with backend systems via SOAP connectors. Extensions to PRPC to include system (UNIX) functions to validate files.
• Additional extensions to PRPC for PDF generation support through function libraries.
• Migration of Java rules and steps into PRPC activities, function libraries and flows.
• Responsible for working with Business Customers on capturing the business use cases, documenting, reviewing and getting sign offs on the rules and process needed.
• Extensive flows, Routing, SLAs, Low level system function integration through Function Libraries and Java.
• Worked with Rule-Parse-XML for parsing and validating incoming XML.
• Developed UI (Harness, Section, Flow Actions ) for users to view the status of cases.
• Designed generic Correspondence templates for emailing updates to applicants regarding their grant request status.
• Resolved performance issues in production environment.

Confidential

Lead Systems Architect

Responsibilities:

• Architected the design for entire enterprise class structure.
• Migration of implementation from PRPC 6.1 and CPM Framework 6.1 to PRPC 6.2 and CPM Framework 6.2.
• Implementation of flows and activities with high levels of complexity.
• CPM and CTI Integration. Extensive implementation of SOAP Connectors to backend systems.
• Responsible for working with Business Customers on capturing the business use cases, documenting, reviewing and getting sign offs on the rules and process needed.
• Designed the system for development environment.
• Designed and documented the technical design for the workflows needed.
• Developed Custom Portals for Users and Managers for processing and reviewing the grant requests.
• Designed Confidential ’s and Confidential ’s for different user groups responsible for processing the grants requests.
• Developed UI for Applicants for requesting grants and viewing the status of requests.
• Developed SOAP Connectors, so that the users can request the status of available funds in real time for reviewing.
• Implemented integration with External Database (DB2) enabling access and update to the external DB.
• Designed and developed Workflows, Activities, Class Structure, Properties, Validation rules and Connector rules.
• Designed generic Correspondence templates for emailing updates to applicants regarding their grant request status.
• Involved extensively in the migration and deployment of the application rules from Development to QA, UAT and Production environments.
• Communicated and troubleshot with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Confidential

Pega Lead Systems Architect

Responsibilities:

• Managed an On-shore and Off-Shore development Team.
• Responsible for resolving technical issues of PRPC team members.
• Collaborated with Business analysts to capture the requirements for implementation by PRPC development team members.
• Prepared and maintained detailed PRPC design document.
• Designed and developed Workflows, Activities, Class Structure, Properties and Connector rules.
• Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
• Created Declarative and Decision rules to implement the business rules.
• Implemented integration with External Database enabling access and update to the external DB.
• Implementation of Complex Agents and Agent schedules.

Confidential

Lead Systems Architect

Responsibilities:

• Solely responsible for Providing System and Production support for the entire Pega implementation for 4 months
• Business Process and Flow Modeling.
• Custom Java and J2EE components for non OOTB PRPC concepts (Extended Function Libraries).
• Advanced PRPC User Interface implementation (Response for all non OOTB components such Web 2.0, AJAX, REST, Extended JSP and JSTL based custom display rules, Utilization of PRPC Engine APIs).
• Advanced PRPC Database, query and report management (Extend PRPC DB schema to with complex views to satisfy query requirements, Complex ListView and SummaryView rule queries) .
• Responsible for designing of the PRPC Class Structure.
• Mentoring and leadership of new PRPC team members (explain concepts based on background and paradigm analogy, provide solution alternatives, assistance in troubleshooting).
• Applying OOA, OOD methodology to data and application modeling (Data Model design).
• Developed the UI for external grant requestors to submit online requests.
• Troubleshooting OOTB rules, Java and Javascript rules in case of PRPC internal product issues..
• Strong and well versed background in systems and software architecture SOA and web technologies enabled the implementation of pre-designed solution without being constrained by OOTB capabilities.
• Internationalization and extending PRPC to support Date/Time using Olson Time Zone format.

Confidential

Lead Systems Architect

Responsibilities:

• Conducted DCO (Direct Capture Of Objectives) sessions with the client.
• Mentoring junior developers on how to migrate existing Adobe Flex application to utilize PRPC technology.
• Implemented an application prototype utilizing PRPC 6.1
• Preparation of Detailed Design, Deployment Descriptor Build and Functional Testing.
• Designed User Interface, Flows, extension of PRPC Javascript to satisfy preexisting requirements
• Integration with Adobe Flex components.
• JavaScript for the purpose of validation.
• Web Service design and development comprising WSDL, XML Schema, XSD, DTD and XSLT, Soap header message.
• Involved in deployment of applications on WebSphere server.

Confidential

Enterprise Architect/Solutions Architect

Responsibilities:

• Implementation of BPM based enterprise OSHA/Workers' comp. System. Business process workflow for integrated company managed clinics systems, PeopleSoft HR system and government OSHA 300 reporting.
• Design and implementation of Data Models (Class hierarchy), User Interface, flows, database (extensions to PRPC), Reports
• Initial inception phase work included BPMN based business process models, Operations Concept, Use Case documentation and requirement analysis in adherence with enterprise process.
• Enterprise Engineering Portal: Concept, design and implementation of BPM based integrated Systems Engineering and Management portal (based on Liferay and JBOSS Application server) for the Enterprise to support CMMI Level 5 organization..
• Delivery of solutions for Enterprise Architecture, Business Process Engineering, Systems Engineering and Project Management areas. Lead technical architecture proposal teams.
• J2EE and Database Performance Analysis & Tuning.
• Integration with Mainframe Legacy Applications.
• Involved in all phases of SDLC, utilization of System Engineering tools such as Telelogic DOORS ERS and Borland's CaliberRM for Requirement Engineering.

Confidential

Sr. Consultant / Systems Architect

Environment: Web Application Server Architecture, J2EE based architecture. Weblogic, Server 8.1, Rational Rose, JSP, JDBC, EJB, Oracle, PVCS.

Responsibilities:

• Responsible for Technical architecture components and development of CRM enterprise application for Direct TV.
• Used Aspect Oriented Programming based performance improvement of the fast growing application code using Java Dynamic Proxy and Dynamic Java, Improved J2EE application performance by at least factor of 10.

Confidential

Sr. Technical Architect / Systems Engineer

Responsibilities:

• Technical Project Management: Technical management for various healthcare management information systems.
• Technical Solution and Architectures: Member of Technical Advisory board for technology solutions including J2EE, Enterprise Messaging Infrastructure, Enterprise Application Integration, Enterprise Application Monitoring.
• Identification of various architecture issues and introduction of infrastructure solutions.

Confidential

Sr. Technical Architect / Systems Engineer

Responsibilities:

• Member of Capability Development and Technical Architecture team. Development teams mentoring.
• Design and Developed infrastructure framework components used by enterprise developers including:
• Introduced and implemented the use of server Performance Analysis, Tuning and tools to the enterprise including JProbe and Introscope. and participated in several proof of concepts for these tools and others.
• Participated in the early planning, training and pilot program for deploying WebSphere MQ Integrator (WMQI).

Sr. Consultant/Developer

Confidential

Responsibilities:

• Design and development Healthcare systems, HL7, Erwin, UML, Rational Rose, Weblogic

Sr. Consultant/Developer

Confidential

Responsibilities:

• Member of the design and development team for Mortgage system. Weblogic App. Server.J2EE, Java Invocation API, JNI, RMI, RMI-IIOP, Java Server Pages (JSP), CORBA IDL, XML. Unified Modeling Language (UML), Oracle 8, JDBC.
• Visual C++ client framework/Weblogic server integration framework. Database performance analysis and tuning, Oracle OCI.

Systems Analyst

Confidential

Responsibilities:

• Precedent 2000 Architecture team member: Client Server Design and Development, Oracle, ProC/C++, SQL, Perl, Visual C++, RogueWave Tools.h++,DBTools.h++, TUXEDO, Java, and Telecommunication.
• Object Oriented Analysis and Design. Object Oriented Analysis and Design.

Programmer Analyst

Confidential

Responsibilities:

• Software Engineering, UNIX, C, C++, Document management, Image Archive, TCP/IP,Check Archive, Image Management and Compression algorithms.