IT Technician Intern Resume Washington, DC - Hire IT People

SUMMARY:

Professional Law Enforcement Specialist Trained in all aspects of Homeland Security and Emergency Management Operations with over fifteen years’ experience as a Campus Police Officer in Toledo, OH and Washington, DC enhanced with IT classroom training in A+, Network + and Security +.
Helped developed and implement process improvements that resulted in an annual cost savings of $209K and a time saving benefit in overall improved department performance of 35%. Areas impacted were computer provisioning, repair, disposal, asset recovery, and equipment reconciliation.
IT fixed assets including inventory management, warehousing, shipping and receiving. Developed agency - wide inventory validation protocols and written policy. Implement risk assessments, and related analyses.
Developing comprehensive reports and recommendations to supervisory leadership. IT Hardware Asset team accountable for hardware asset management, which included equipment tracking, recovery, and disposal that entailed updating the IT asset tracking system (Remedy) and the Finance fixed asset system (FAS).

EXPERTISE AREA:

TECHNICAL SKILLS:

Microsoft Office Suite - MS Project Visio - OTRS ticketing system - Security Management - Ports, Protocols and TCP/IP Windows Server 2008/2012 Microsoft Exchange - TCP/IP SharePoint 2010 Windows Microsoft Office 2007/2016 VPN- Bomgar Windows 7 Migration Networking - Project Management Vendor Management - Cabling Switches VoIP Remote Support Instillation & Maintenance of Printers and Peripherals.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Technician Intern

Responsibilities:

Streamlined laptop repair evaluation process - Lab Management - Re-Imaging Process and equipment locations transfers thus, increased productivity by 20%.
Restoring Broken or intermittent connections, adjusting software configurations, install patches and reboot systems. Organized Repair Lab and Implemented a more efficient parts storage and retrival.
Manages inventory audit risk by analyzing intradepartmental and interdepartmental processes and identifying opportunities to avoid failures, responded to and removed critical risks identified through audits.
Provides initial trouble shooting of issues including root cause analysis for desktop, laptop and printers on LAN and WAN’s.
Works closely with IT Infrastructure, and Privacy and Security departments on equipment requirements, refresh initiatives, and disposal protocols.

Confidential, Washington, DC

Campus Police Officer

Responsibilities:

Implemented Emergency Management Protocols - Provided safety and security to staff, visitors and patients.
Managed officer equipment allocations on day shift and sufficiently addressed all manpower issues.
Maintained orderly Emergency Care Areas. Assisted with incidents in Psych Ward & provided security for athletic events and speaking engagements.
Recruited member of Confidential Hospital CEO’s Executive Management Committee that had oversight of over a 238 million dollar operating budget.
Served as Acting Supervisor on department that averaged a 14% reduction in crime from peek years.
Reduced Emergency Room violence incidents by 25%
Served frequently as Acting Supervisor over 9 officers on day shift.

Confidential, Washington, DC

Special Police Officer

Responsibilities:

Planned, performed, and measured security related activities of small scale, multi- functional Hospital/Nursing Home with accountability for the safety and well-being of staff, residents and visitors, execution and reporting.
Accountable for resolving customer service issues, by identifying workflow and communication gaps and bridging those gaps, which encompassed implementation of new security systems, development and maintenance of previous security measures, problem solving, troubleshooting and liaison between regional and corporate offices.
Provided leadership and management oversight for a department of more than 12 employees.
Implemented process improvements by streamlining implementation security processes, resulting in an annual cost savings of $90K, saved resources and ensured client satisfaction.
Managed ingress and egress flow, Monitored CC TV and Video Bank worked with metropolitan Police Department to resolve issues that were violations of DC law.
Oversaw the Claims organization's external service providers and ensured external partners delivered against agreed upon service level agreements