SUMMARY:

• Designed, implemented and support Confidential ’s first Windows Active Directory Forest which today consists of 20 domain controllers across 3 physical sites Evanston, Chicago and Qatar. Also built Sandbox and Development forests.
• Designed, implemented and support a complex Microsoft PowerShell solution that automates the provisioning of all MS Exchange Accounts by looking at user Active Directory attributes to determine what actions to take. Attribute values are populated by the Oracle Identity Manager front - end solution for Northwestern’s Confidential Validate.
• Due to success of first PowerShell project I was tasked with writing several other PowerShell programs for various business needs such as:
• Provision Office 365 for Students, Lync/Skype for Faculty and Staff only
• Create and update Alumni contacts from Cattracks restful API data
• PowerShell code to convert telephone number to E164 format and populate IPPhone for each AD User
• Load Confidential Student, Faculty and Staff Photos into the JPEG attribute in Active Directory daily.
• Program for support staff to check mailbox status of a user using AD Attribute values

TECHNICAL SKILLS:

• MS PowerShell 1.0 - 5.0 for all products
• HTML, CSS, Bootstrap, JS (currently learning full stack web development)
• CyberArk Administration
• Azure AD
• Radiant Logic, UnitySync, AD Connect
• Dell Migration Manager
• SolarWinds, What’s up Gold, Naggios

PROFESSIONAL EXPERIENCE:

Confidential, EVANSTON, IL

Lead Developer/Systems Engineer

Responsibilities:

• Designed, implemented and support Confidential ’s first Windows Active Directory Forest which today consists of 20 domain controllers across 3 physical sites Evanston, Chicago and Qatar. Also built Sandbox and Development forests.
• Designed, implemented and support a complex Microsoft PowerShell solution that automates the provisioning of all MS Exchange Accounts by looking at user Active Directory attributes to determine what actions to take. Attribute values are populated by the Oracle Identity Manager front-end solution for Northwestern’s Confidential Validate.
• Due to success of first PowerShell project I was tasked with writing several other PowerShell programs for various business needs such as:
• Provision Office 365 for Students, Lync/Skype for Faculty and Staff only
• Create and update Alumni contacts from Cattracks restful API data
• PowerShell code to convert telephone number to E164 format and populate IPPhone for each AD User
• Load Confidential Student, Faculty and Staff Photos into the JPEG attribute in Active Directory daily.
• Program for support staff to check mailbox status of a user using AD Attribute values
• Create a System State backup of all 20 Domain Controllers daily and store them in cloud storage.
• Designed, implemented and supported Confidential ’s first MS Active Directory Federation Services Farm for Web SSO with O365, Confidential Box, Confidential Panopto, Confidential Mediasite applications.
• Introduced Confidential to the Microsoft AD Risk Assessment known as ADRAP, prepared report for upper management of various issues and delegated action items to junior staff.
• Completed the side by side upgrade of all domain controllers from Windows 2003 R2 to Windows 2008 R2. For the next upgrade, I recommended we go to Windows 2012 R2 Core which was also successfully upgraded. The core boxes have not needed a patch in over a year.
• Implemented several directory synchronization tools to handle business needs of several other University entities such as Radiant Logic, AD Connect, Unity Sync.
• Promoted from Developer to Senior Developer in 2.5 years and was put in charge of 2 Jr. Developers.
• Designed and implemented Confidential ’s CyberArk environment and was the primary contact for day to day support.
• Provided technical guidance and support for other university schools AD environments and assisted several schools with migration from their own Active Directory Forest to Confidential ’s central AD Forest/Domain.
• Designed, implemented Confidential ’s first Microsoft Azure Domain as well as the Sandbox and Development DC’s
• Designed, implemented and supported Confidential ’s first Azure Web Services Domain Controllers
• Performed all Active Directory Administrative functions such as OU Delegation, Maintained DNS records for AD zones, Server patching via WSUS, AD Trusts, Schema Extensions for Exchange and Lync/Skype and Visio Documentation.

Confidential, CHICAGO, IL

LAN Engineer

Responsibilities:

• Responsible for day to day operational support of over 1,000 Windows and Novell servers and 10,000 end users within all City of Chicago departments.
• Installed and configured Citrix Xen App 5 servers for various departments, published applications per project scope, applied appropriate AD permissions.
• Migrated several major city departments from Windows NT to Win2K3 and designed, installed and configured Windows 2003 Active Directory successfully.
• Manage, monitor and troubleshoot all Exchange 2003, 2007 cluster nodes and BES for Exchange and Groupwise servers,
• Implemented and supported Mail Archiving System/Journaling using CA Message Manager
• Integral engineer for City of Chicago GroupWise 7 to Exchange 2007/ Windows 2008 migration project. Migrated mailboxes using Quest for GW to Exchange.
• Migrated an additional 500 mailboxes from Domino to Exchange also using Quest.
• Project consisted of the migration of over 8,000 mailboxes, resources, distribution lists contacts, setup and configured lab/test environment. Sole engineer responsible for day after support and stabilization of Exchange Server environment.
• Completed Active Directory health checks on all three city domains. Corrected issues, documented accordingly and reported back to management. Goal was the testing for Exchange 2007 readiness
• Designed and Implemented SCOM 2007 server, deployed agents and configured thresholds, and admin procedures.
• Upgraded all 300+ Netbackup clients, media servers, master server from version 5.1 to 6.5.
• Implemented 3 McAfee/Secure Computing Iron Mail anti-spam/anti-virus appliances configured/installed central quarantine server, maintained message scoring configuration and all message routing,
• Implemented, troubleshooting and support for Identity Integration Feature between multiple domains/city departments.
• Implemented Blackberry Enterprise Servers for Exchange 3.6, 4.0, 4.1 for and one of two points of escalation for all major BES issues.

Confidential, SCHAUMBURG, IL

LAN Administrator

Responsibilities:

• Level III Technical Analyst for all Servers, PDA’s and application support issues for office of 300+ employees.
• In charge of all software/hardware requests and procurement. Database creator of all software licenses/hardware and service contract to assure compliance of a strict company policy.
• Responsible and implemented all the backup operations of three sites, backup to LTO4 autoloaders, remote agent installs, job completion verifications and reporting.
• Automated manual backups of critical MS SQL 05 databases done daily.
• Manage, monitor, perform maintenance and troubleshoot all Exchange 2000 and 2003 cluster nodes and BES for Exchange servers. Provided last line of technical support regarding messaging issues.
• Manage all static IP assignments on site subnets, administered AD security Groups for Financial OU and location file shares, single point of contact for addition of users, groups, shares and disk quotas. Managed WINS, DNS, DHCP, WSUS FILE/PRINT BES 03, Talisma Knowledgebase and Net Agent servers as well as PDC and BDCs on Win2K R2 ADI.
• Responsible for installation and build of Dell PowerEdge/Windows 2003 R2 servers, memory upgrades, patch testing/installation, RAID recoveries, cable management, Cisco port assignments.
• Performed off hour maintenance as needed and was the primary on call bi weekly.

Confidential, ELMHURST, IL

IT Technical Analyst

Responsibilities:

• Was the Junior Exchange admin, assisted the Lead Exchange Administrator in resolving all MS Outlook 2K/Exchange 5.5-2000 issues for over 50,000 users
• Implemented and maintained Exchange 5.5, 2000, and 2003 infrastructure.
• Administer and troubleshooting exclusively for Exchange 5.5, 2000,2003 infrastructure and Lotus Notes
• Troubleshooting for all end user Outlook Mail Box and Lotus Notes issues.
• Help to administer Surf Control E-mail content filtering and Symantec NAV servers, Administer Exchange Calendaring and Public Folders
• Help to facilitate the implementation and light administration of the Active Directory Services for the company
• Provided Tier 3 level support.
• Provide assistance when necessary trouble shooting NT/Windows 2000/Windows 2003 infrastructure and Lotus Notes e-mail.
• Assisted in the conversion/migration from Lotus Notes to Exchange 2000 from a new company acquisition.
• Implemented and built servers for email archiving solution CA Message Manager.
• Lead the expansion project of adding newer and additional Exchange 2000 Mailbox servers because of company growth.

Confidential, CHICAGO, IL

Technical Support Specialist

Responsibilities:

• Assist all Technical Operations staff in installing, troubleshooting, repairing and maintaining of networking and computing resources.
• Single point of contact for end user IT and other technical support through NeuStar Enterprise Resource Center (ERC)
• Provide 7x24 Network Operations Center (NOC) monitoring of WAN/LAN systems and environment, application and database servers.
• Responsible for providing 1st tier troubleshooting and technical support to network installs, testing and repair issues
• Provide support functions that include installing, repairing and upgrading PC's, laptops and servers, both hardware and software for 500+ internal users and their 800+ Telco customers.
• Traveled to various NeuStar sites throughout the country to train staff on Network Monitoring tools, Ticketing systems, Desktop imaging and External Customer dial-up account setup and configuration.
• Create and distribute all (ERC) documentation, project status, ticket and miscellaneous reports for upper management.
• Lead project team for major Windows NT to Windows 2000 migration. Successfully migrated 500+ PC’s in Chicago, Virginia, DC to Windows 2000.