SUMMARY:

Seeking a challenging technical career position with a progressive organization; which offers professional enhancement, production incentives, and performance - based advancement opportunities. Preferably wishing to find a design/architecture, operational/project review, management and maintenance, team management, or network oversight opportunity.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Network Security Engineer

Responsibilities:

• Accountable for the design and subsequent implementation of enterprise level security level solutions for Confidential.
• Designed QOS and firewall rulesets to facilitate bringing customer equipment and networks into the company’s environment and allow for both client access to their devices, as well as met with application developers from the client to ensure applications work as they should upon network turnover.
• Researched network vulnerabilities using monitoring tools, device logs, and analysis of network designs.
• Worked to mitigate vulnerabilities by upgrading code on devices and installing patches to fix known bugs on security devices.

Confidential

Senior Network Architect

Responsibilities:

• Accountable for the development of new design patterns of the Confidential IP network, to meet the changing needs of the business.
• Consulted with stakeholders to translate business requirements into technical requirements; consult with technical peers and Confidential governing bodies throughout the organization to drive common approaches to diverse requirements for routing, switching, network segmentation, network security, IP address management, and other network technologies; and consult with industry partners to maintain expertise on current and emerging trends for network services and solutions.
• Drove business-driven conceptual approach, strategy and roadmap, high-level architecture, design and configuration standards, and proof of concept for new shared network service offerings.
• Develop key service definition documents (including business and technical requirements, logical and physical diagrams, architectural principles, service level objectives, etc.) for new service offerings.
• Worked closely with IT and business stakeholders to assess current and future service needs and develop strategies to address those evolving needs.
• Managed various resources in different departments to ensure project planning, implementation, and integration into service and monitoring was efficient and problem free.
• Managed resources in different areas of expertise to provide the best technical support for the various part of my designs.
• Managed project managers for several different departments to ensure work streams were optimized for input into the overall design.

Confidential

Sr. Network Solutions Architect

Responsibilities:

• Review pre-sales custom network designs. Redesign as necessary. Worked to get the finished and approved designs operational approval by interfacing with Implementations, Support, and Infrastructure teams to ensure project designs were within each organization ’ s acceptable criteria.
• Interface with pre-sales engineers to ensure all customer requirements were gathered, and took those requirements to match against current company product offerings to design custom interoperability between custom and standard portions of a project
• Worked with project managers to ensure all timelines were met on each custom project
• Developed and maintained detailed pre-implementation documentation of each solution.
• Developed new technical specification documents for as yet unimplemented solutions, hardware, and software. Also, maintained and updated current technical specifications to ensure the most up to date information was contained therein
• Maintained detailed project timeline documentation to provide a baseline for when projects should move from custom into a standard offering
• Provided guidance to project managers as well as implementation managers and engineers on how best to quickly and correctly get projects implemented
• Tested custom solutions in Confidential ’ s laboratory to ensure their seamless integration into company infrastructure and supportability by the maintenance, monitoring, and security teams
• Worked to develop one totally new product for placement into the company ’ s list of saleable products each quarter.
• Responsible for designing custom networking solutions for Confidential ’ s Enterprise-Level customers. Also provide Level 4(Top Tier) support troubleshooting new implementations as well as existing customer network environments. Provide expert network consultation.
• Work with a variety of Cisco Networking gear including Cisco 1800, 2900, 3900, ASR1002 and 1004, and 7600 routers; Cisco ASA 5540, 5580, and 5585 FWs, Cisco Catayst 2960, 3560, 3750, 6506, 6509 switches; Cisco Nexxus 5548 and 7010 switches; Cisco NAM and IPS blades for the 6500 series; Citrix 7500, 10500, and 12500 Netscaler Load Balancers, Juniper Load Balancer/FWs, Sonicwall FWs, F5 FWs and IPS devices, as well as Sourcefire network security suite of appliances. Sharepoint, Rally, and MS project are all used as tracking mechanisms for project management across the organization.
• All these tools, I use on a day to day basis in designing network solutions which vary from my company's normal offerings. Developing the custom network solution as well as providing organizational approval gathering are both duties of this position.
• Investigating current customer configurations using various network tools as well as meeting with the customer and sales engineers to determine the best design for the customer requirements and then using Visio as well as MS Word to document the design I put together to present to the Network Implementation engineers for the company in a coherent and efficient manner is a day to day function of this position. Providing oversight and guidance throughout the life-cycle of the project is essential to having the design I put forth implemented correctly.
• This is done by on sight evaluations, hands-on work if necessary during implementation as a level 4 resource, as well as conference calls with the customer to discover changing needs of the design. Being able to take in the initial requirements and work to discover every facet necessary for a good solution is also a part of my tasks daily.
• My implemented designs have ranged from small businesses to some of the largest corporations and organizations on the planet, such as Santander.

Confidential, Plano, TX

Technical Writer

Responsibilities:

• Responsible for providing concise and clear technical documentation for use in installation and upgrading network (routers, switches, and firewalls) equipment, as well as servers (Sun and IBM based)
• Wrote documentation for AT&T IPTV server installations and upgrades
• Performed configuration, installation and project management of Cisco devices at several COs
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for maintenance of network and server inventory and generation of IP and route configuration for network and server equipment and MS Word for daily documentation, and MOP generation
• Wrote MOP for Installation Of The AT&T IPTV solution in new

Confidential, Dallas, TX

Global Network Analyst

Responsibilities:

• Responsible for troubleshooting and maintenance on the YRI MPLS and VPN networks
• Installed, configured and wrote documentation for Packeteer installation on the YRI MPLS international network
• Investigated Riverbed solution for installation on YRI international network
• Performed oversight on circuit cutover and upgrades for several BMUs … Including OC48, DS-3, T-1, and VPN
• Performed configuration, installation and project management of Cisco ASA devices at several BMUs
• Developed high-level and detail oriented drawings for the different BMU store networks as well as the YRI MPLS networks by using Solarwinds, Concord eHealth, CDP, Webvision, and Ciscoworks tools
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation
• Wrote MOP for Packeteer installation and operation, ASA installations, VPN and Circuit upgrades(i.e. 2MB to 4MB circuit for China BMU), and MPLS installation for BMUs

Technologies Used: Cisco catalyst 2950, 4000, 6509, Switches; Heavy 6500 Series Switch experience; MPLS; Concord eHealth, Euant Webvision, Packeteer 10000 series traffic shaper, Riverbed application accelerator; Cisco 2800, 3600, 3800, 7200, and 7500 series Routers; Cisco 3000 series VPN Concentrators, Cisco ASA 5500, Cisco Access Gateways, T-1, T-3, DS-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; VOIP; Remedy; Vantive; Service Center Incident and Change Management Systems; TACACS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; Solarwinds Orion and CATV series, and Engineer ’ s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles) … Citrix/Cisco Access Switches; Heavy MS Project; Heavy MS Word, MS Visio, and MS Excel; Windows 2003 Advanced Server and Professional …

Confidential, Dallas, TX

Network Architect / ITS Network Admin. / Engineer

Responsibilities:

• Responsible for troubleshooting and maintenance on First Horizon ’ s Mortgage and Banking networks - Both MPLS and ATM, LAN and WAN - Supporting Approximately 1300 Network Devices (I Was The Highest Level Support Resource)
• Wrote MOP for all maintenance and management projects including router replacements, circuit upgrades, VPN and firewall installations, routing changes, and citrix access gateway installations.
• Responsible for maintaining and troubleshooting B2B connections and VPN connections for vendor partners
• Performed configuration development, hardware and software implementations on every facet of the network
• Responsible for mapping of the First Horizon infrastructure by CDP, Visio Network Edition, and Ciscoworks to create a comprehensive network view of the actual devices in production
• Responsible for On-Call support of the entire production network
• Responsible for establishing, maintaining, and troubleshooting connectivity for all server and application hardware
• Developed and maintained high-level and detail/port-level drawings for new implementations
• Maintained detailed database on additions and subtractions of hardware to and from production
• Responsible for performing updates of configurations, community strings, passwords, routing changes, protocol changes
• Performed infrastructure-wide repair of Cisco-vulnerability to all devices
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation

Technologies Used: Cisco catalyst 2950, 4000, 4700, 6509, and 6513 Switches; Heavy 6500 Series Switch experience; MPLS; Cisco 2500, 2600, 2800,3600, 7200, and 7500 series Routers; Cisco 3000 series VPN Concentrators, Cisco Access Gateways, Cyberguard and Netscreen Firewalls; T-1, T-3, DS-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; VOIP; VOD; VOF; Remedy; Service Center Incident and Change Management Systems; TACACS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; IS-IS; X.25; Solarwinds Orion and CATV series, and Engineer ’ s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles) … Citrix Access Gateways; Citrix/Cisco Access Switches; Heavy MS Project; Heavy MS Word, MS Visio, and MS Excel; Windows 2000 Advanced Server and Professional … Network Management System covered the entire First Horizon Banking and Mortgage Infrastructure both customer facing and internal.

Confidential, Dallas, TX

Sr. Contract Network Engineer

Responsibilities:

• Responsible for the mapping of Confidential OSN Infrastructure by CDP, Network Sniffer, and Route Explorer
• Reconciling CiscoWorks and Infovista Equipment and route information
• Responsible for creating MOP for 2621 Router Replacement Program; FTTP and FIOS Implementation, QA Process for FTTP installations, and FTTP Firewall installation
• Responsible for manually correcting equipment records in remedy to coincide with their true values for in-service date, configuration level, correct network position, and routing protocols
• In charge of the New York, Mid-Atlantic, and North Eastern areas of the 2621 Router replacement program
• Worked to install the Juniper ERX equipment within the OSN network backbone
• Developed training materials and conducted training sessions on the 2621 replacement process, 2950 switch installation, 2524 configuration and Applied Innovations 180 chassis configuration/troubleshooting, as well as Applied Innovations Firewall implementation/configuration
• Developed from scratch configurations for Cisco 2621, 2524, 3662 routers, 2950 and 6509 switches, Applied Innovations 180 chassis and Firewalls
• Worked to ensure BGP, OSPF, and IS-IS routing protocols correctly configured on OSN equipment throughout the OSN infrastructure
• Used MS Project to keep projects on schedule and develop coherent implementation plans
• Used MS Visio to map networks within infrastructure as well as to show protocol traffic
• Used MS Excel for inventory control and MS Word for project and daily documentation

Technologies Used: Cisco catalyst 2950, 4000, 6509, and 6513 Switches with NAMs and IDS blades installed; Heavy 6500 series; Cisco 2500, 2600, 3600, and 7500 series Routers; Applied Innovations 180 Chassis, 130 Chassis, and 110 Firewalls; Applied Innovations GUI for monitoring; T-1, T-3, OC-12; Gigabit Ethernet; fiber optic Ethernet; FTTP; FIOS; VOD; VOF; Juniper ERX; Nortel SoftSwitches; Remedy; Infovista; TACACS; TONICS; Visio Enterprise Edition; Adobe Distiller and Acrobat; BGP; OSPF; IS-IS; X.25; IOBI; Net Ranger, Net Scout, Net Sonar; Solarwinds Orion and CATV series, and Engineer ’ s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles) … Windows 2000 Advanced Server and Professional … Network Management System covered the entire Confidential OSN Infrastructure both customer facing and internal.

Confidential, Irving, TX

Sales Operations Support Representative

Responsibilities:

• Supported proprietary order setup software systems for sales force
• Supported operating systems and software installation by phone for sales and engineering force
• Coordinated special projects using VSSD and VSSRT
• Familiar with Remedy Impact System
• Responsible for remote user networking issues (hard and soft token password systems)

Confidential, Plano, TX

Contract Network Engineer

Responsibilities:

• Designed, installed and maintained LANs, WANs, and MANs using Cisco equipment.
• Built, installed and maintained PIX Firewall systems and maintained security policies for customers.
• Custom installs of Concord ’ s eHealth for Network Management Solution.
• Conversion and maintenance check on Checkpoint Firewall 1 to Integrated Cisco Security System.
• Maintained IP network schemes using DNS and also
• Agilent technologies to test and troubleshoot network problems
• Experienced with Token Ring and Frame-Relay networks as well as up to OC-12 Internet connections.

Confidential, Dallas, TX

Sr. Contract Network Engineer

Responsibilities:

• Responsible for the upgrading of CiscoWorks 2000 (LMS) system to specification using RWAN package
• Integrating Cisco works and HP Openview, after migrating
• Convert HP Openview from a Unix platform to a Windows 2000 Platform
• Installing and configuring Concord eHealth for Network Management system reporting to communicate via email with office
• Reduced network overhead by giving using QOS reporting for the entire enterprise
• Install configured, and generated for the ATM monitoring functions of the Concord eHealth system
• Install and configuring Solarwinds Engineer's Toolset, Orion Network Performance Monitor, and CATV edition to be monitored on plasma screens
• Assisting in the elimination of a domain, by correcting DNS entries in CiscoWorks 2000 and HP Openview, SNMP, DNS, and TACACS information in over 400 devices
• Installed and configured Cisco NAMs to monitor network performance, traffic, and report efficiently to nGenius Real Time Monitor
• Design scheme and plan for preliminary configurations to install Cisco IDS hardware and software
• Development and installation of TACACS server
• Design and implementation of new hardware in switching campus as well as ATM core
• Performed security encryption checks and reconfiguration of Cisco 350 series access points, bridges, and clients
• Re-segmented Cisco 350 Aironet network properly within the network infrastructure
• Integrated 350 series hardware within CiscoWorks 2000 and Cisco Secure through upgrading and patching the system software on all points, and bridges
• Upgrading Windows 2000 Server (New Service Packs and Patches) and Windows 2000 Client Machines to the proper specifications
• Installing, upgrade and rollout of IIS 5.0 as well as introduction to Internet Explorer 6.0 (Java permissions)
• Responsible for Outlook and Exchange forwarding the notification regarding pertinent and emergency network situations

Technologies Used: All Cisco catalyst switch families up to Lightstream ATM switches, Cisco 6513 Switches with NAMs and IDS blades installed; Cisco 2500, 2600, 3600, 7200, and 7500 series Routers; TACACS; HP Openview, Net Ranger, Net Scout, Net Sonar, Sun Solaris, Windows 2000 Advanced Server w/IIS; Solarwinds Orion and CATV series, and Engineer ’ s Edition Toolset; and CiscoWorks 2000 (LMS and RWAN Bundles) … Windows 2000 Advanced Server and Professional … Dell Power Edge servers and laptops … Network Management System covered the entire Baylor Healthcare system network of hospitals and colleges (LAN and WAN - ATM Core)

Confidential, Irving, TX

Senior WAN Administrator

Responsibilities:

• Responsible for design, troubleshooting, and maintenance of North American Internal Network Infrastructure (43 sites)
• Fine tuned Concord system to correct reporting and to ensure the correct dissemination of network health information to the proper channels
• Designed, installed, and maintained Cisco Wireless Aironet 340 Network
• Installed, configured and troubleshooting on new Cisco Aironet 350 series Wireless Network
• Responsible for all installations of antennas, bridges, points, cards and software, encryption keys for access point network to recognize and be managed within CiscoWorks 2000, VPN boxes, and Cisco Secure (TACACS)
• Wrote MOPs for new site installations, VOATM installations, firewall rules changes, and new switch installations
• Set up on all access points strong network encryption to separate the 350 series network from the 340 series network, while still allowing for connectivity and full interoperability with the overall network infrastructure
• Responsible for approximately 2000 users and 41 Remote Sites
• Wrote and maintained configuration for all of the above equipment

Cisco Equipment used: 7206, 3640, MC3810, 3620, 2621 routers...Catalyst 3548, 5505, 6500 series, 2900 series, and Lightstream series switches...PIX 520 and 515 firewalls...Altiga C5 and Cisco 3030 VPN Concentrators and Cisco RPS

Technologies included: Voice over ATM, Frame Relay, IP Telephony, and Voice over Frame Relay. Network Security-VPN and PIX Firewall, LANs, WANs, Routers, Switches, ATM Switches, Wireless LAN, Remote Access/VPN, VoATM, and QOS

Confidential, Irving, TX

Senior Information Engineer

Responsibilities:

• Responsible for all LAN connectivity at each Valor site
• Design, install, troubleshoot, and repair all Cisco switching equipment, including Catalyst 2900, 3500, 4000, 6000, and 6500 series switches
• Design, install, and maintain VPN network with Cisco 3000 and 5000 series VPN Concentrators
• Install, and maintain CiscoWorks 2000/Cisco Secure software on Sun Solaris platform for WAN/LAN-wide Network Security and Management
• Fine tuning of Concord Network Health to ensure optimum performance of network infrastructure and to provide reporting correctly on all network elements
• Maintenance and installation of Cisco 5300 series Remote Access Servers
• Troubleshooting and maintenance of all Valor LANs using the Agilent Internet Advisor, HP Openview, Fluke Optiview, and Network Inspector
• Installation and maintenance of all cabling and internetworking devices for the LAN
• Installing, configuring, and designing Cisco PIX Firewalls (515 and 520 series) for network security
• Installing Windows Proxy Server Systems in all locations and maintaining them for internet security and caching
• Maintained Checkpoint Firewall Systems and eventually went from Checkpoint Firewall 1 to Cisco Pix security
• Installed Cisco Access Point 340 series bridges and hubs for a mobile, wireless network
• Installed, configured, and troubleshooting for Internet verification and network connectivity
• Installation and testing of Cisco 350 series access point network in-house to ensure feasibility within the Valor infrastructure
• Design and maintain access points, antennas, bridges, and clients on CiscoWorks 2000 as well as in the Cisco Secure
• Use of various Network security software suites (Surf Control, Net Watcher, Solar Winds Network Management System, etc.)
• Third level support of all network related problems
• Conversion of 3 servers from Novell 4.11 w/NDS to Win NT

Confidential, Livingston Parish, LA

WAN Engineer / Systems Administrator

Responsibilities:

• Installation, troubleshooting and maintenance of WAN network consisting of Novell Netware 4.x fileservers, Windows NT and 2000 Advanced Server machines, and Windows 9x, 3.11, and DOS clients
• Test and implement new technologies by using a testing lab environment
• Design and implement Citrix Metaframe 1.8 Labs in a Windows NT/200 Terminal Server Edition environment
• Installed OSI model to build LAN networks providing connectivity to the WAN network (Cisco 2600/400/7500 series routers and Cisco Catalyst series 3500 XL Switches) using TCP/IP, IPX, Frame Relay, and ATM protocols and technologies
• Familiar with Cisco IOS to configure and troubleshoot Cisco routers
• PIX firewall system configuration and maintenance
• Upgraded machines from Windows NT 4.0 Terminal Server Edition to Windows 2000 Advanced Server
• Performed Administration on Checkpoint Firewall system
• Installed and maintained Cisco Aironet Wireless Access Points and clients for a new wireless network
• Installed all hardware and verified network connectivity of all clients and hardware on the wireless network
• Performed new installs of Windows NT 4.0 Terminal server Edition, Windows 2000 Professional, Advanced Server Editions, and Integrated these within a Netware 4.11 environment
• Implementing network-wide client policies through Zen Works 2.0 and Novell NDS for NT

Confidential, Baton Rouge, LA

Supervisor of Internet Technical Support

Responsibilities:

• Supervised a team of 14 Internet Support Technicians who provided third level Helpdesk support
• Performed server adds, mailbox administration, and research on customer accounts through Unix and HTTP based tracking and modification tools
• Ongoing training of technicians in all areas of networking through computer-based courses and one-on-one training sessions
• Monitored calls of all technicians to maintain call quality and technical skill level
• Consulted on network issues that affected helpdesk as well as network and server operations
• Assisted Vice-President of company by performing technical evaluation and interview of candidates for Internet technical support manager position in the Louisville, KY office
• Develop and refine training materials for incoming technicians
• Instructor and trainer of new technicians at Compaq in Alpharetta, GA, to take over all operations of the Baton Rouge, LA, and Louisville, KY technical support centers
• Developed a special training class for the trainers at that facility to be able to effectively instruct new technicians
• Consulted on all operations and assisted in the transfer of procedures, technologies, and information in the switch over from Baton Rouge, and Louisville of the call centers to Compaq in Alpharetta.

Confidential, Baton Rouge, LA

Loan Processor / Technical Support

Responsibilities:

• Processed FHA loans for customers
• Prepared final 1003 and 1008 loan files
• Experienced in light cost accounting as well as supported the loan processing and origination software network for the office
• Designed and installed the WAN and maintained the connections for the office

Confidential, Baton Rouge, LA

Information Systems Coordinator

Responsibilities:

• Responsible for all Information Systems Technology related training classes, decisions, procedures, and implementations for the Governor ’ s office, users at the Governor ’ s Mansion, the Office of the First Lady, the Governor ’ s home office in Franklin, Louisiana, and all satellite offices under the Governor ’ s Office designation. (Includes: Governor ’ s Offices of Rural Development, Urban Affairs, Statewide Independent Living Council, Disability Affairs, Human Rights, Coastal Activities, and Statewide Independent Child Care)
• Consultation on the implementation of SAP R/3 projects for the Governors Office Departments of Human Rights and Coastal Activities
• Developed training schedules, materials, and procedures to cover networking, use of third party software, (specially adapted databases for each division used through Citrix Winframe and Windows Metaframe), commercial software, use of the state mainframe information system, operating systems (Win 3.11, 95, 98, NT 4.0 Server, Workstation, Exchange Server 5.0, IIS 3.0 & 4.0, Macintosh Version 7.0 - Current, and Novell Netware 4.11)
• Support of the Governor and staff in WP 8.0, 7.0, 6.1, Excel 95 & 97, Westlaw, MS Office ’ 97 Professional Version, MS Back Office Suite, and Fox Pro, operating systems, hardware diagnostics and repair, system administration of 12 to 15 servers (MS Exchange Mail Server 5.0, Citrix Winframe Server 1.7, Windows Terminal Server and Metaframe, Windows NT 4.0 server, MS Back Office Server Suite, SQL Server 6.5, IIS 3.0 & 4.0, and Macintosh Sever 8.0), inventory review and control, database development and maintenance, software and hardware acquisition, review and consultation for all governor ’ s office departments, and general customer service and helpdesk duties
• Installation, troubleshooting, and repair of Bay and Cisco Routers as well as the three different fiber optic systems linking the governor ’ s office with the Senate T-1 internet connection