Systems Administrator Resume

SUMMARY:

A+, Net +, MCP (Windows 2008 Server, Windows XP), Security +
Experience in Installation and Configuration of Cisco Routers and Switches Including 4510’s, 3850’s, 2960’s, and 3945’s.
Experience in management and installation of IDS systems including Netscreen trap integration
Active Directory and Group Policy Management
Proficient in cabling strategies for CAT5 and CAT6
Installation of various server and workstation images including Windows and Linux
Monitoring and reporting through Remedy, SolarWinds, and Spiceworks Ticketing
Proficient in the installation of PC’s and their peripherals including printers
Experienced in system - operations training and customer service and support

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

Provide on-site technical support to end users working on a healthcare contract. Support included installation of network hardware, thin client workstations and telephony systems during site installation.
Daily maintenance and monitoring of network devices, physical wiring, workstations, and telephony hardware.
Managed Active Directory accounts, Group Policy, and User Account Profiles.
In support of growth and upgrades to the intranet, installed new network drops, deployed new telephony systems, printers, monitors, and zero clients.
Assisted in the installation and configuration of OnSSI security systems integrating AXIS cameras and Security monitoring station.
Assisted NOC on various projects to bring intranet up to Corporate and Government standards by troubleshooting user application issues and break/fixes.
Monitored Site domain servers ensuring 100% uptime.
Deployed monthly patches to Site Servers.

Confidential

Computer Repair Specialist

Responsibilities:

Specialize in Virus and Spyware Removal including Registry clean up.
Also perform system software and hardware upgrades to provide better system performance and stability.
Provide networking services for both wireless and wired network systems.

Confidential

Field Services Contractor

Responsibilities:

Contracted through Cables to go to provide Cisco Router upgrades for the USDA Midwest region by travelling to client sites and performing on site support and upgrades to IOS and hardware.
Also was contracted to install Point of Sale Systems for the Build-A-Bear company.
When not travelling for client work, made specialized cables for orders placed through the company web site and helped manage warehouse duties.

Network Engineer

Confidential

Responsibilities:

Manage and support Video on Demand systems for a nationwide network through the Network Operations Center.
Supported and maintained Headend equipment for 20 sites while providing quality assurance on Video Systems.
Maintained Solaris Server processes to ensure stable communications with various VOD server systems.
Utilized Netcool to monitor Network Operations in a nationwide network and provided Tier 2 support of network and VoIP systems.
Escalated trouble tickets to appropriate personnel when necessary using standard operating procedures.

Confidential

Student Worker

Responsibilities:

Assisted students in researching school related topics in the Learning Resource Center. Helped tutor students and fix student and faculty computers as a part of CERT and provide technical support for the school network.
I installed new server hardware and configured the primary domain controller with Active Directory and Group Policy.
Installed an additional file server/web server to act as an internal student portal.
Assisted in the installation and configuration of Checkpoint Firewall.
I helped with the migration of PC’s from WinXP to Windows 7.
Also helped design and implement their initial backup strategy for servers and student information.

Confidential

Help Desk Support

Responsibilities:

Provided Customer support as a part of the Expedia.com web site assuring customer orders were accurate.
I helped to place airline ticket orders through World Span and Expedia.com for customers who were unfamiliar with placing online orders.
User Account maintenance including password resets, and profile errors.

Confidential

Quality Control

Responsibilities:

Installation of cable television into houses and apartment complexes utilizing Coax and Ethernet technologies.
Installation included single and dual line coax as well as basic and digital cable ensuring that all wiring was installed to the standards of Confidential .
Performed Quality Inspections on contractor jobs to ensure they were up to Charter Corporate installation standards.

Confidential

Aviation Operations Specialist

Responsibilities:

Supported Army Aviation Operations by coordination flight planning, routing, and air traffic control.
Helped coordinate air space for the Republic of Korea Region with various military and civilian agencies.