SUMMARY:

Highly organized, motivated, IT professional seeking a Security position maintaining confidentiality, integrity, and availability within a moderate to large sized network infrastructure. Possess the capability to adapt to new technologies and tasks quickly, while maintaining a professional, positive, and friendly attitude.

TECHNICAL SKILLS:

Skills: Network Fundamentals, Network Configurations, Network Protocols, Active Directory, OSI Model and Protocol Suite, TCP/IP, Netware, Network Connectivity, Installing drivers, 2000 Server, 2003 Server, Ethereal, Workgroups, Domains, Partitions, Registry, DNS, WebGoat, WebInspect, AppDetective, Nessus, WebScarab, IAManager, DIACAP/DITSCAP, Asset Manager, Detect Manager, VMWare, Goldisk, ISEE Tools, Tomcat, and Apache, TrueCrypt, Wireshark, Putty, Bruteforce, VM Ware, HEAT.

Software: Knowledge of desktop operations, configure and navigate through Linux, Visual Basic, Database Interface, Novell Netware 6, Windows 3.1, 95, 98, Windows 2000 Professional and Server, XP, Windows 7, 2003 Server, Office 2007, VISTA, Windows NT application, file management, print manager, customizing Windows, troubleshoot faults using system monitor and performance monitor, and VM ware, HP Service Desk, Crystal Reports, ITSM, ETC, Symantec Endpoint, Altiris, BES, Apple Configuration Manager, SRMS ticket system.

Network: File sharing, implement user rights and profiles, Windows 2000 Professional, install and configure network printers, manage files, implement data security, perform backups, configure network protocols.

Hardware: Install hard drives, CD Rom drives, monitors, printers,(local and network), scanners.

Administrative: TAF, Legal Secretarial, Accounting, Collections, Faxing, Xerox, Shorthand (100wpm), Dictation, Typing (60wpm), WordPerfect 5.1, 6.0, Desktop Publishing, Windows 95, Internet, AS400, MS Word, MS Dos, Excel, Lotus 1 - 2-3, PowerPoint, Access, Office 97, Email, Amdahl, McCormick & Dodge, UPC, CDPS, CMA, Remedy, Citrix, Saville, TBS, Rally, FACS, WOW and FASTER. Windows NT, TCP/IP. WINS, LAN/WAN, DSL, ISN, ISDN, T1-T3, and DS0-DS3, FACS. DOES, and DEERS.

PROFESSIONAL EXPERIENCE:

Confidential, Washingtron, DC

Incident Response Analyst

Responsibilities:

• Respond to identified network cyber incidents.
• Analyze, contain and eradicate Malicious code.
• Dissemination of AS&W to enterprise and CNDSP community.
• Performed cyber trend analysis.
• Coordinating and reporting CND/CI to HUD.
• Performed malware analysis.
• Launched weekly routine vulnerability scans.
• Provided follow - up analysis throughout the incident lifecycle and completed projects and tasks associated with security monitoring, detection and incident response.
• Created documentation regarding the identification, analysis and remediation of security threats and incidents.

Confidential, Culpeper, VA

Implementation Manager

Responsibilities:

• Responsible for all aspects of customer installations
• Act as the Implementation Services Team focal point for project coordination, interfacing with Customers, Vendors, Finance and Sales on all aspects of service delivery
• Managed implementation projects and act as Single Point of Contact (SPOC) for customers during implementation process
• Created accurate and applicable work orders for provisioning resources to follow
• Provided direction to customer installation technicians related to scheduling and availability of facility and technicians and associated methods and procedures
• Reviewed installation activity to assist in defining internal/external support requirements
• Tracked all collocation, circuit and equipment orders and assist with provisioning services
• Initiated accurate billing information for invoicing of services
• Maintained database integrity for all new services and/or locations added to the network
• Interfaced with customers and Engineers to review technical requirements
• Responded to test and turn - up technical issues and provide assistance in resolution
• Managed multiple ongoing implementation projects for both internal and customer projects
• Tracked and improve upon general methods, processes and deliverables for projects
• Managed implementation project resources
• Managed project timelines and customer s expectations
• Cleared and escalated pertinent issues Manager Colocation reports to the Manager Implementations EMEA.

Confidential, Washington, D.C

Customer Support Engineer

Responsibilities:

• Provided support to end users for hardware and software issues.
• Monitored and processed tickets in SRMS ticketing system.
• Performed system configuration for new systems and loaner laptops.
• Handled password resets/account lockouts/account creation in Active Directory.
• Deployed updates to systems on an as needed basis.
• Utilized SCCM to migrate windows XP machines to windows 7.
• Maintained and created wifi accounts for onsite guest.
• Performed data transfers from the NAS, delivered computers, and assisted with inventory-related tasks.

Confidential, Arlington, VA

Client Tech Analyst

Responsibilities:

• Maintained PC and Macintosh computer configurations for operating systems and applications for user desktops, laptops, and workstations following standard policies, procedures, and guidelines. Provided deskside Support and worked closely with IT Engineering Groups to ensure the quality and scope of work was sufficient and correct.
• Worked well independently with minimal supervision.
• Maintained PC and/or Macintosh computer configurations for operating systems and applications for user desktops, laptops, and workstations.
• Utilized Altiris to upload and download images to computers.
• Provided Tier 2 support to IT users installing images.
• Maintained detailed documentation on configurations and for imaging processes.
• Evaluated and distributed software patches and upgrades for security patches and new versions/features, using remote deployment tools.
• Based on users' or company needs, evaluated and recommended network, hardware, and software. Recommendations included technologies, designs and configurations for maximum functionality, security, and minimal cost.
• Participated in all projects and technology implementations.
• Provided cross-platform support to customers for hardware and software-related issues.
• Performed data transfers, delivered computers, and assisted with inventory-related tasks.

Confidential, WASHINGTON, DC

NOC 1.5 VOIP Engineer (Contract)

Responsibilities:

• Proactive monitoring of service infrastructure using specialized tools and systems, first-contact Service Request and ticket handling, First-level repair, customer notification and communication services,, and other customer support functions as required.
• Support of voice services in a NOC/Help Desk environment, knowledge of Cisco Unified Call Manager (CUCM), Unified Communications (UC) technology, BMC ITSM/Remedy, Clarus, and other VoIP/UC support applications

Confidential, Reston, VA

Associate Project Engineer

Responsibilities:

• Processes Service Requests and Log/record Incidents
• Incident classification and categorization - Register and classify received Incidents
• Provide initial support - Undertake an immediate effort in order to restore a failed IT Service as quickly as possible. If no documented solution is available, transfer the Incident to Technical Support Groups (2nd Level Support).
• Managed communication with end users - Keeps users informed about their Incidents' status at agreed intervals.
• Matched to existing Incident or Problem records.

Confidential, Falls Church, Virginia

Security Engineer

Responsibilities:

• Providing Certification and Accreditation engineering support for multiple DOD information systems.
• Perform C&A vulnerability assessments on Federal Healthcare System Networks and assessment scans utilizing tools such as Retina, Appdetective, Nessus, DISA Gold Disk. Using DOD Directives 8500.01 and 8500.2, NIST 800-53.
• Collect assessment information received from the target site/system and make it available to key stakeholders.
• Responsible for assisting team members in the creation the site and internal documentation and boundary discussions and Technical readiness reviews.
• Ensured systems are properly configured utilizing security checklists, Security Readiness Review Evaluation Scripts (SRRs), Security Technical Implementation Guides (STIGs). Also reviewed and gathered DIACAP documentation for the Airforce.
• Also, ensured those packages were complete before submitting to DAA for approval for ATO.

Confidential, Washington, D.C

Systems Analyst

Responsibilities:

• Support Confidential mission to provide for uninterrupted service to customers. Develop Standard Operating Procedures (SOP’s) and Help Desk deliverables.
• Evaluate and identify user requirements to meet strategic goals.
• Participate in weekly operational meetings to review issues and proactively address potential problem issues.
• Establish techniques to maintain currency with technology without increasing costs to customers.
• Assisted with launching of McAfee EPO to users workstations via Network.
• Participate in task forces/project teams in advanced systems software/hardware project efforts; analyze and evaluate work concerned with integrated systems; perform equipment installation or relocation, testing and acceptance processes; analyze and research IT practices and techniques for application to agency operations or programs.
• Promote efficient use of Microsoft Outlook resources by conducting weekly training sessions for all Department of Commerce employees.
• This training provides improved flexibility, and assists in meeting the Department’s objective of extending continued technical training information to department wide staff following Outlook email migration to meet the needs of customers for technical IT support.

Confidential, Washington, DC

Security Analyst

Responsibilities:

• Supported the ISSM in all areas relating to Information Assurance, Information Technology (IT) Notice of Findings and Recommendation (NFR) remediation support, FMFIA Section 4 non-conformance remediation support, and Plan of Action and Milestone (POAM) support.
• Implementing effective POAMs to remediate discovered control weaknesses
• Analyzed current security policies, NIST standards, OMB procedures and determined whether they comply with Agency requirement, such as FISMA.
• Identified and implemented remediation actions related to identify FMFIA Section 4 non-conformance.
• Ensured FISMA compliance, thorough understanding of NIST SP, OMB and FIPS 199-200 requirements for civilian federal agencies

Confidential, Ashburn, Virginia

Lab System Administrator/Security Consultant

Responsibilities:

• Administer lab components (Windows, Linux, Solaris, Cisco Firewall and router);
• Perform software installation, software removal, software configuration.
• Download, install and maintain security tools for evaluation and use by analysts/consultants; ( Nessus, WebInspect, Appdetective, Web Scarab, Web Goat, ISEE, Retina) and Encryption tools such as TrueCrypt.
• Responsible for management of Plan of Action & Milestone (POA&M) in support of C&A testing in IA Lab.
• Maintain supplies for delivery of documents to Government customers, assist in the preparation and delivery of documents to Government customers;
• Assist in the use of tolls and testing of Government systems.
• Installation/administration of computer/network systems
• Responsible for supporting NIST 800-53, and DIACAP-based certification and accreditations (C&As), vulnerability assessments and security engineering activities using IA Manager, Detect Server and Asset Manager. Also, help to develop C&A related documentation such as risk assessments, test and evaluation reports, contingency plans, and incident response plans and conduct general security engineering tasks.

Confidential, Mclean, Virginia

Technical Support Level II

Responsibilities:

• Provide PC-related technical help desk support for the Confidential client base
• Resolve PC hardware and software issues, providing expertise with Win 2000 and XP Escalate and provide liaison support for warranty issues to the appropriate manufacturer
• Develop the knowledge and skills to rapidly gather the answers to service request inquiries from our nationwide set of Confidential clients
• Process 50 to 60 inbound customer calls per day, or a minimum of 5 hours actual on-line call time
• Answer 30 to 40 e-mailed customer questions per day
• Research and document PC-related technical issues and make recommendations for resolutions
• Assist in projects for process improvement and call reduction strategies
• Develop and maintain working relationship with various other internal departments and Virtual School technical managers
• Proficient in all aspects and functionalities of the Confidential On-Line School (OLS)
• Assist in achieving specified customer service levels and customer satisfaction goals
• Continuously record customer phone and e-mail inquiries into the Remedy System
• Assist in training additional technical support staff
• Support Clients through home-page development and computer log-ins.
• Troubleshoot software and hardware issues.
• Assist customers with Network Connectivity problems.
• Train First-time users in a step-by-step operation of system problems, email setup, and routing.
• Maintain technical support teams VB and Access applications used for hardware replacements.
• Responsible for managing onsite contract client Xspedius, formerly known as Espire
• Communications operations with focus on employees, superior customer service, and meeting Profit objectives and ensure that quality and productivity standards are being met by Customer Site Representatives also ensure proper maintenance daily.

Confidential, Sterling, Virginia

Help Desk Coordinator I

Responsibilities:

• Providing call center support for health insurance programs related to the Confidential, processing inbound and outbound calls to provide information regarding eligibility, coverage, co-payments, and participating insurance carriers and providing excellent verbal and interpersonal skills and maintaining positive communications.

Confidential, Manassas, VA

Medical Claims Representative

Responsibilities:

• Contacted clients via phone, mail or fax to resolve claims issues.
• Submitted invoices, with or without medical records, to insurance companies via mail or fax.
• Processed client information requests via MS Word and MS Excel.
• Composed and printed appeal letters in MS Word.
• Typed professional notes in FACS system on all work done on each account.
• Maintained clients account files.
• Practiced Departmental procedures and protocols as outlined, which is to include maintaining confidentiality of patient information including medical records, prioritizing work schedules, files, and meeting monthly business goals.
• Printed itemizations, UB92s, and HCFA’s as needed to supply to our clientele.

Confidential, Manassas, Virginia

Circuit Tester

Responsibilities:

• Worked with Lec technicians during installation on Digital Subscriber lines, tested circuits using Citrix a testing application tool, and checked for continuity on local loop during install at the CPE.
• Advised technicians on the status of a circuit, determining whether the test passed or failed.
• Troubleshot circuits that did not meet the standard requirements for DSL to be installed.
• Read AC/DC voltage, metallic noise, devices such as SLC-45, 96, repeaters Or shorts.
• Assisted LEC and the CO tech with problems in the COLO location, made sure cable pair and jumper were correct according to loop design, jepped circuits that needed to be reengineered due to the loop length being too long. and worked with Service Delivery and Ilec repair on trouble tickets using Remedy and Clarify to communicate about the status of a customer’s service, FOC dates, the type of circuitry to be installed, and if a ticket is opened or closed.