HeadEnd Engineer Resume Lyndhurst, NJ - Hire IT People

SUMMARY:

Meticulous Field Operations Supervisor / Engineer with 30+ years of telecommunications industry experience.
Dedicated field leader with demonstrated history of motivating and managing teams to achieve company objectives in the telecommunications sector. Driven self - starter with proven ability to analyze problems and create solutions, adept at quickly mastering new processes and technological skills.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Lyndhurst, NJ

HeadEnd Engineer

Responsibilities:

Facilitated Motorola set top box’s upgrade, guaranteeing proper function of all new features.
Collaborated with High Speed data department to install new DOCS 3.0 routers.
Wired the Head End / OTN for the Aloha & True two way project.
Utilized laser transmitters and receiver units for one-on one split with nodes in the field.
Established and maintained Scientific Atlanta & Aurora, Harmonic NSG Video on-demand modules.
Installed PCI splitters, combiners and directional couplers.
Installed and upgraded Arris High Speed Data and IP Telephony E6000 servers.
Employed Trilithic 860 meter and HP Spectrum Analyzer Meter, Sunrise meter.
Supervised contractors to ensure job performance to company standard, played instrumental role in on-site support for Metro E (Metro Ethernet)
Led team to achieve a score of 87 or better at Confidential head end compliance.
Coordinated with team to restore North Arlington Headend back into service twice amid severe damage in the wake of hurricane Irene and super storm Sandy.
Supported Headend move from North Arlington to the new Lyndhurst facilities.
Individually tested High Speed routers at Lyndhurst Headend for DOCS 3.1 deployment.

Confidential, Palisades Park, NJ

WIP Specialist

Responsibilities:

Confidential, Union City & Bayonne, NJ

Field Operation Supervisor

Responsibilities:

Assumed leadership of Field Service team that was in last place in regional customer satisfaction, coached and supported team to achieve first place rating.
Utilized company strategies in the field to vie against competition, including competitive pricing, specialized packages, and superior customer service.
Analyzed and rectified customer complaints that were addressed to the New Jersey Board of Utilities.
Oversaw 30 day accountable repeat management, delivering corrective action as needed.