NOC Analyst II/ Incident Manager Resume Sandy Springs, GA - Hire IT People

TECHNICAL SKILLS:

Checkpoint firewall
Juniper
Cisco
Solarwinds
Zabbix and F5 load balancer
NetCool proficient in Microsoft Windows and Unix operating systems. Familiar with AppDynamics and Active Directory. Proficient with telecommunications hierarchy such as DS0s
T1s
DS3s
OC12s
OC48s.

PROFESSIONAL EXPERIENCE:

NOC Analyst II/ Incident Manager

Confidential, Sandy Springs, GA

Responsibilities:

Monitors all aspects of our clients' infrastructure using a wide range of tools, including but not limited to Solarwinds, Checkpoint firewall, Juniper, Cisco and F5 load balancer, to detect, diagnose, and troubleshoot incidents.
Responds to network anomalies ranging from intermittent service interruptions to complete outages impacting our clients' revenue.
Initiates and leads incident management bridges with a high sense of urgency to minimize outage duration per established service level agreements.
Coordinates with multiple cross - functional IT and telecom teams for network management support.
Generates documentation including Incident, Request and Change types of tickets and manages information via SharePoint throughout the business organization.
Manages Active Directory by creating, modifying, and deleting corporate virtual private network (VPN) user accounts.

IT Incident Coordinator

Confidential, Marietta, GA

Responsibilities:

Monitors multiple regional and global server nodes for capacity and failure issues in Solarwinds application.
Prepares and submits requests for investigation of various network events including node failures, capacity issues, and database anomalies.
Directs leadership and facilitation of restoration efforts for all high severity impact incidents in a 24 x 7 x 365 environment.
Executes incident management processes and leads technical control bridges with efficiency to minimize customer and client outage duration.
Maintains follow-through communications with infrastructure teams and senior leadership on all highly impactful incidents.

Specialist Network Support / Incident Manager

Confidential, Bedminster, NJ

Responsibilities:

Proactive and reactive to real-time Dashboard monitoring for observation, reporting, and resolution of minor and major network incidents.
Performs critical functions for outage reporting such as FCC filing, initiating and leading technical control bridges, and Service Disruption Report administration.
Follows the GNOC Command, Control, and Communication Process (3CP) from moment of incident discovery to complete resolution.
Engages Network Reliability Centers (NRC) and Tier 2/3 Advanced Technical Subject Matter Experts (SME) with the objective of resolving network issues with little to no disruption to our customers.
Responsible for a 22-state footprint and various network events such as fiber failures, cable failures, E911 tandem failures, and switching failures caused by faulty transport facilities.
Prepare and issue documents for RCA (Root Cause Analysis) Reviews

Specialist Network Control

Confidential, Atlanta, GA

Responsibilities:

Provide remote Tier 1/2 technical support, analysis, troubleshooting and resolution of STPs, HLRs, Sonus VOIP, SOIPS, and PTT communications.
Use Cisco protocol routing commands to retrieve and analyze data from all signal transfer points in the United States.
Troubleshoots and reports high/low speed and SS7 Sigtran link failures.
Monitors SS7 over IP platform using ACCESS7 tool for analyzing, troubleshooting, and reporting voice and data issues.
Perform call traces for call-routing diagnostics.
Familiar with IP trace routing and ping troubleshooting.
Interacts directly with all of the national network platform managers.
Held a TS/SCI security clearance