TECHNICAL SKILLS:

Operating Systems: Microsoft, Novel

Applications: MS Office, Lotus Notes, SMS, Active DirectorySecurity: Norton, McAfee, CheckPoint, Cisco VPN, Tenable, Symantec, SafeBoot

Consoles: Remedy, CA Service Desk, HEAT, Active Directory, SCOM, VMM

PROFESSIONAL EXPERIENCE:

Server Team, Network Engineer

Confidential, Lanham, MD

Responsibilities:

• Administer user and device Active Directory accounts across 10 Enterprise domains
• Build and configure US Department of HUD’s 187 regional file servers based on USGCB security baselines and remediated Nessus compliance scan findings
• Assist Cyber Security Program during Incident Response investigation and exercises
• Reviewed Nessus vulnerability scan reports and remediated findings in support of HUDs DHS Continuous Monitoring Initiative
• Maintain Windows 2008 R2 SP1 current image for file and print servers

Networking Team, Network Engineer

Confidential, Upper Marlboro, MD

Responsibilities:

• Provide remote support for 494 local Census offices and 12 Regional offices nationwide for the Decennial Census using VMWare, VPN, and Altiris
• Configure the Port Security on Cisco 2600 series switches for imaging of workstations using Altiris
• Administer SafeBoot accounts for Regional and local offices
• Use ConsoleOne for remote network troubleshooting to regional offices
• Provide support of desktops, laptops, servers, and HHC (Hand Held Computer) for the Census
• Perform various administrative duties such as password reset, account creation, and workstations association
• Ensure that all Help desk tickets and their resolutions are properly documented using Remedy Help Desk Management System and meet the Service Level Agreements

Helpdesk

Confidential, Washington, DC

Responsibilities:

• Provided support for 2500+ users with the Administrative Office for the US Courts
• Configured Blackberry devices
• Migrated users from Windows 2000 to Windows XP platform

Network Support Technician

Confidential, Bethesda, MD

Responsibilities:

• Maintain support for the Office of the Director
• Image and configure new systems for deployment using Altiris
• Installation and configuration of Blackberry devices
• Assist with email administration
• Install and configure encryption software for agency laptops
• Assisted with configuration and implementation for FDCC compliance

Network Support Technician

Confidential, Washington, DC

Responsibilities:

• Provide Tier II/III desktop support for over 8,000 users within Department of Transportation
• Implemented and configured standard Ghost image for new PC rollout
• Assisted with the transition from several domains to one master domain
• Installation, configuration and troubleshooting of Desktop, Development and Back
• Office applications

Network Support Technician

Confidential, Washington, DC

Responsibilities:

• Supported executives in NHTSA’s Rulemaking department
• Administered environment using Windows XP, Novell Client 4.83 and Cisco’s VPN
• Maintained desktop support for over 2000 network users within DOT, tracking trouble tickets using TrackIt 6.0
• Supported and administered Exchange email accounts for the Odometer Fraud, Rulemaking and Defects departments

Independent Contractor

Confidential

Responsibilities:

• Installed, configured, and maintained home and small office PC’s, as well as networks utilizing Windows 2000 and XP
• Provided desktop and email support. Created, administered and resolved problems within Exchange 5.5/2000 and Outlook 2000
• Constructed PC’s for clients according to specification

System Administrator

Confidential, Vienna, VA

Responsibilities:

• Managed 750+ network users, planned and implemented transition from Windows 98 to Windows 2000. Deployment included desktops, laptops and installation of new HP 4050 series printers using JetAdmin
• Installed, configured and managed Cisco 2500 series switches for internal web servers
• Created access lists to help secure and protect company information
• Configured and maintained over 600 user in the Windows environment and email accounts using Outlook 2000 and Outlook Express 6.0
• Migrated company’s three domains (Windows 98 and Windows NT) into one master Windows 2000 domain with GroupShield virus protection
• Designed, installed and migrated email accounts to new Exchange 2000 server
• Lead project in redesigning corporation’s Avaya PBX switch
• Provided daily support for network users and executives in response to HEAT trouble tickets, inner office and remotely using PCAnywhere, phone support or Terminal Services, also installed and configured CheckPoint VPN and BlackIce firewall for remote users

NT Internet Services Technician/Team Leader

Confidential, Springfield, VA

Responsibilities:

• Responsibilities included configuring over 720 Windows NT and 2000 client web servers according to contract specifications, troubleshooting issues with existing servers via Terminal Services
• Installed and configured operating system for new contracts, executed server upgrades such as hard drive, RAM, NIC or modem cards and assigned IP addresses to specific servers

Help Desk/ Escalation Desk

Confidential, Beltsville, MD

Responsibilities:

• Assisted with hardware and software discrepancies; compared usage of parts used to the nature of service calls nationwide
• Monitored service calls in escalation queue on daily basis for accurate support using Remedy ticketing system
• Installed and supported Lotus Notes 3.1 for inner office communication