SUMMARY:

• Hard - working Network Engineer with extensive knowledge in Salesforce. Confidential Administration, skilled at overseeing complex company networks with a focus on efficiency and performance optimization.
• Detail-oriented and proactive with strong troubleshooting, training, communication and analytical abilities.

SKILL:

• Microsoft Excel, Word, and PowerPoint
• Remarkable experience with Salesforce CRM
• Ability to translate business requirements into application functionality (Salesforce CRM)
• Amazing ability to carry out objective analysis
• Outstanding ability to evaluate problems and develop solutions
• TCP/IP Protocol
• Project Management
• LAN, WAN & Wireless Networking
• System backups and upgrades
• Data backup and retrieval
• Team Work
• CISCO router & Switch management
• Excellent communication skills
• Enterprise technologies & diagnostic skills
• Excellent user Training Skills

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator / Technology Manager

Responsibilities:

• Administered multiple users set up and handled large volumes of data.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained custom objects, fields, reports and dashboards.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Created training materials based on business requirements.
• Evaluate new releases of SFDC to determine functionality requirements.
• Completed work in timely manner.
• Used process builder for task automation.
• Successfully participated in group projects and Aided formulation of ad hoc reports.
• Coordinated between business teams and technical teams.
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T.
• Change Control Process.
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in planning by communicating with project / product teams, clients and vendors.
• Other Duties includes managing a team of Network / System Engineers in the design of Enterprise networks infrastructure, configuring and administering Linux and windows Servers, user account management, project costing, project management and time line preparation.

Network Engineer / System Administrator

Responsibilities:

• Installed Red Hat 6 on Dell servers and created virtual machines.
• Performed network troubleshooting.
• Managed Apache web applications.
• Configured server networking.
• Configured aggregated network interface to enhance network throughput.
• Apply recommended patch and firmware updates to the servers to remediate vulnerabilities.
• Make technical designs and presentations.
• Managed the mobile IT Training initiative as the lead instructor.
• Provide second level support for network infrastructure.
• Configured and maintain security, throughout the enterprise network.
• Created VLANs on cisco switches to breakup collision domains.
• Created and managed user, group and application accounts.
• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
• Provide specialized technical problem solving and problem resolution skills.
• Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
• Analyze and recommend tools and service aids for system/network operation and problem determination.
• Report results from technical research, system performance reports and problem resolutions to upper-management.

System Administrator

Responsibilities:

• Worked part-time while studying in the institution, my Duties includes.
• Performing server backups with external backup device.
• Handled network problems especially connection to servers.
• Configured Access lists while maintaining cisco router and switch configurations.
• Updated and changed configurations on the Red hat servers (LVM, Apache & proxy Server) depending on corporate requirements.
• Documented and shared procedures and processes.
• Configured server networking.

Network Technician

Responsibilities:

• Handled Computer hardware repairs and installation.
• Provided Helpdesk services for users on the network.
• Configured and maintained wireless access point.
• Configured and installed patch panels and network rack.
• Played a lead role in laying network cables and interpreting network design.
• Making technical Network designs and presentations.
• Software installations and configuration of office wide LAN / WAN used to replace aging dumb terminal system.
• Performed on-site installations wiring/configuration of fiber optic cables.
• Configured and managed Cisco routers and switches.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.