TECHNICAL SKILLS:

• Cisco Routers
• switches
• Nexus 5K & 7k series switches
• UCS 5108
• Fabric Interconnect 6100
• CUCM
• Unity Connection
• CUPS
• UCCX
• UCCE
• RTMT
• CVP
• Gateways
• Gatekeepers
• CUBE
• VG224
• Attendant console
• MOH and CER.
• QoS
• CUCM 11.x
• CUC 11.x
• UCCE
• ICM
• CVP
• UCCX
• Net Scout
• MGCP
• SCCP
• SIP
• H.323
• TCP /IP
• UDP
• VOIP
• DHCP
• RTMT
• EIGRP
• OSPF
• BGP
• VMWare
• VDI & SBC

PROFESSIONAL EXPERIENCE:

Confidential, Valencia, California

Responsibilities:

• Design and Implement configurations for managed network devices.
• Manually configured phones in CER.
• Documented Call Flows for the existing IVR treatment and provided solutions for new call treatment, such as self - service applications.
• Installed CUCM 10.5 and 11.x Publisher, joined new Subscribers to the Cluster and integrated with existing cluster using SIP trunks for intercluster calling.
• Implemented, monitored, reviewed and reported on VoIP system health to include availability, down time, utilization, capacity planning
• Configured DIDs, SIP Trunk, E1, PRI, T1
• Installed, configured IOS voice gateways running SIP, MGCP, H323 protocols.
• Maintained a stable operation environment through the use of monitoring tools such as Syslog and RTMT.
• Worked with Cisco TAC on major issues caused by software bugs and hardware failures.
• Worked with Telecom Vendors to address connection issues with PRI, SIP and POTS line.
• Implementations of Skype for Business at clients’ sites and within Office 365.
• Experience in leading the design, implementation, and support of complex integrations with third-party communication systems including but not limited to contact center software, Microsoft Lync/Skype for business, Polycom Video Conferencing and additional hosted VoIP solutions.
• Imparted technical leadership for Consulting Services projects and aided clients in managing voice and data network infrastructure.
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
• Performed health checks on CUCM, Unity, CUPS, CER, UCCX and UCCE.

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Responsible for configuration, troubleshooting, modification, and maintenance of all VoIP and network hardware such as routers, switches, Servers & IP Phones.
• Daily tasks included network monitoring, network incident management, responding to user requests as required and participating in network projects.
• Upgraded CE routers for 50 sites from Cisco to Juniper & Orange to AT&T.
• Used log files, debug & show commands to troubleshoot adjacency & peering.
• Used BAT for the deployment of IP Phones.
• Upgraded CUCM and Unity clusters from 7.1 to 8.6
• Migrated users from Cisco to Lync.
• Deployed PSTN and analog gateways VG224 at the remote sites.
• Configured and Installed voice interfaces such as E1 & T1 lines.
• Installed Cisco Finesse Agent Desktop for users.
• Assisted Finesse users with login, voicemail & ring settings in user portal.
• Created and configured teams in UCCX for Finesse.
• Created dial plans, Global on-net dialing and performed SIP testing.

Confidential, Toronto, ON

Team Lead/ Data Center Migration Engineer

Responsibilities:

• Network design & configuration for RBC Data Centre Migration Project.
• Removed legacy QoS from branches & applied QoS v2.3 matching percentage based policies on routers & switches.
• Successfully migrated 1500 IPSEC VPN tunnels from one data center to the other
• Applied policy maps on interfaces, migrated policy based routing, added routes
• for ACS, Jump box, NTP, removed legacy routes & troubleshot routing, peering, neighbor relationship, ISP, ACL, DMVPN crypto and NHRP binding issues.
• Troubleshot Layer 1, Layer 2 & Layer 3 issues onsite before data center going live.
• Designed call flows on UCCE & tested call flows & features.
• Tested voice quality on incoming & outgoing calls.
• Designed, executed and implemented ICM scripts for new call queues.
• Designed & migrated contact center users to a new cluster.
• Cisco UCCX /ICM/UCCE administration and maintenance.

Confidential, Mississauga, ON

Network Engineer

Responsibilities:

• Provided 24x7x365 network support for the Confidential /PC Financial Network.
• Performed network failover test for distribution centers and data centers.
• Implemented network changes with the assistance of the Network Architect.
• Daily tasks included network monitoring, network incident management, responding to user requests; and as required, participating in network projects.
• Deployed Nexus 7000 Series Switches in the data center & upgraded NX-OS.
• Worked with Ethernet, switching, Routing protocols & TCP/IP, spanning tree, VLAN’s, 802.1 xs, Wireless, Wi-Fi.
• Performed debug on OSPF packets, removed & added OSPF configs.
• Worked with Confidential on daily basis regarding MPLS and DSL issues.
• Supported LAN & WAN issues that includes replacing & configuring Cisco
• 2800, 2900 series routers & Cisco 2950, 3550, 3650 & 2960 stackable switches.
• Troubleshot switch ports, vlans, speed / duplex mismatch, routing issues, access list.

Confidential, Beach, VA

Team Lead / IP Telephony Engineer

Responsibilities:

• Providing LAN, WAN & Telecom support to the Navy Bases all over the world.
• Responsible for research & development of new VoIP, local area and wide area network technologies.
• Responsible for network design and testing new products to determine the most advantageous means of implementing and integrating the equipment with current WAN and LAN, including routers, switches, VoIP Servers/Hardware, modems.
• Supporting eight decentralized clusters all over the world.
• Serving as team lead on VoIP and network related projects identified by the command.
• Responsible for troubleshooting and resolving network and user problems in a timely manner as required.
• Provided application scripting for Cisco Unified Contact Center Enterprise.
• Successfully did a PRI cutover from AT&T & tested the new PRI for functionality & call flows for local, long distance calls & toll free calls.

Confidential, Toronto, ON

Voice Network Engineer

Responsibilities:

• Experience in designing, planning and deployment of diverse telecom networks.
• Configured Cisco Unified Communications Manager media resources, features and voicemail integration.
• Configured Cisco Unified Communications Manager to support on-cluster calling in a Multiple-site deployment.
• Plan, configure, install and replace network devices such as routers, switches, firewalls, ASA’s and network modules.
• Configure, test and troubleshoot Cisco IP 7960, 7961, 7962 and 7967 Phones & used RTMT to monitor phone activity, PUB, SUB & UNITY.
• Trained users with call handling features, Phone Buttons, Soft Keys, Screen
• Features, Placing, Transferring, Conferencing & voice messaging services
• Installed and configured Call Manager, Call Manager Express, Unity and CUPS.
• Troubleshoot PRI, T1 Controllers, DID’S, database replication, and 911 issues.

Confidential, Toronto, ON

Network Analyst

Responsibilities:

• Assisted users with creating an address book thru Call Manager console.
• Reloaded Cisco IP Phones.
• Granted user rights & permissions, disabling and enabling accounts, file & folder permissions.
• Configured, tested and troubleshot Cisco IP Phones & trained users with its features.
• Upgraded ios in routers and switches.
• Worked with vendors and clients to plan and implement voice solutions.
• Replaced bad ports of the switches and rebuild servers.