Systems Engineer Resume

SUMMARY:

Experienced Systems Engineer with 18 years in the IT field with recent focus on Confidential .
Skilled in VMware infrastructure, server architecture, blade technology, data center, and Microsoft server technologies.
Top notch troubleshooting skills with proven ability to manage and prioritize multiple projects while meeting challenging deadlines.
Strong communication and interpersonal skills with an Associate of Science degree from Collin College.

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential

Responsibilities:

Valued member of Frontier’s Confidential Engineering team supporting 5,000+ VMs on 300+ VMware ESXi hosts spread across multiple data centers and remote offices
Participate in a 24x7 on call rotation for response and remediation of critical incidents and operations support
Support the underlying hardware the Confidential environment runs on, including Cisco UCS, Dell M1000e, Dell VRTX and HP blade technologies
Work closely with the architecture team to engineer the designs set forth for the organization and advocated for adherence to reference architectures and best practices
Handle daily tickets through Remedy ticketing system to address infrastructure alerts as well as user incidents and requests
Manage all aspects of enterprise Horizon View environment from recomposing pools to scaling out additional component servers like vCenter, Composer and Connection Brokers
Perform vSphere 6.0 and more recently 6.5 installations and upgrades in both existing as well as newly provisioned data centers
Manage VM - aware Tintri storage and work closely with Storage Engineers to provision and reclaim fiber channel datastores
Perform environmental health checks to reclaim resources and rectify deviations from configuration standards using tools such as vROps and vFoglight
Completed corporate computing migration project that migrated thousands of VMs from legacy environment to newly architected environments including separation of production and dev/test

Systems Engineer

Confidential

Responsibilities:

Technical lead of server and data center operations team supporting 3000+ servers across 3 data centers and 15 offices providing 24x7 support through on call rotation
Worked daily tickets across multiple technology queues in Remedy
Kept detailed data center documentation and asset tracking in RackTables dashboard
Worked with auditors to maintain compliancy for HIPAA, HITECH, EHNAC, SOX and SAS 70
Managed Enterprise FTP primarily on GlobalScape EFT Server
Proposed, built and managed isolated IT test lab for my department to evaluate new hardware and software, develop processes and resolve issues without posing risk to our production environment

Senior Support Technician

Confidential

Responsibilities:

Provided desktop and server support for entire company including 24x7 support for executives
Travelled offsite as needed for break fix, maintenance, new site installations and site closures
Provided recommendations/solutions to management concerning new purchases and upgrades
Performed Group Policy administration as well as Active Directory clean-up and maintenance
Performed rollout of a Cisco IP Phone system
Performed Mailbox migration and client upgrades for Exchange 2003 to 2007 migration

Systems Analyst

Confidential

Responsibilities:

Provided desktop and server support for local facility
Facilitated PC refresh and domain migrations
Occasionally travelled to other facilities when needed to help out with high ticket volume

Systems Integration / Desktop Support Technician

Confidential

Responsibilities:

Assembled and configured telecommunications servers in an ESD-controlled environment with ISO 9001 certified procedures
Provided both internal and external support of all hardware and software issues on servers, laptops, desktops, peripheral devices, and phones for growing telecommunications company