SUMMARY:

• To obtain a position with upward mobility that allows me to reach a broader understanding of the I.T. field. In a constantly changing field, I want to be ahead of the curve.
• Excellent people skills
• Awarded in research skills (2 years’ experience)
• Efficient multi - tasking skills
• Grasps new concepts quickly
• Conceptualizing and hypothesis skills
• Leadership Skills
• Excellent documentation skills
• Excellent delegation skills
• Excellent English reading and writing
• Focused on body language and behavioral psychology
• Worked On-call and Shift Work
• Concentration in delegation and human relations.

EXPERTISE AREA:

• Acronis True Image/C management
• TeamViewer/join.me/remote desktop
• Netop vision and remote desktop
• Server rack setup
• Active Directory management
• Switch/Router/Firewall programming
• Cable management and labeling
• Laptop, Ultrabook, MacBook repair
• DNS/DHCP configuration
• Mobile device configuration
• Domain Controller configuration
• Managed Engine Desktop Central
• Exchange management
• Replacement of laptop parts mac and pc
• PC and Confidential desktop repair
• Norton Ghost
• Generator management
• Symantec ghost server based image deployment
• Makerbot and Makerware troubleshooting
• Network printer setup
• Theater Sound system troubleshooting
• Confidential device manager
• Windows XP, Vista, 7 & 8
• Windows server 03 and 08
• Microsoft Office Word, PowerPoint and Excel
• Word perfect and other word processors
• Multiple printer troubleshooting
• Network setup
• Troubleshoot, iPhone, iPad, & Blackberry
• VPN setup
• VMware mac and pc
• Parallels
• JAMF Casper Suit
• Palo Alto Networking and Firewall
• Office 365
• Avaya/cisco telophony
• SCCM
• Skype for business
• VPN across 4 domain systems
• Citrix

PROFESSIONAL EXPERIENCE:

Team Lead\Desktop Engineer

Confidential

Responsibilities:

• C level support lead and 24/7 on call.
• Coordinate with teams to implement change across organization, across the world
• Monitor deployment of new products and solutions.
• Managed team in charge of board room overhaul.
• Guided teams in maintaining focus on projects at hand including total integration of office 365.
• Maintained a constant flow of tests to new technologies to help grow the business.
• Only Mac support Tech on site for 20 percent mac environment.
• Planned and executed complete deployment of O365
• Maintained collaborative connection with vendors for business emergency needs.
• Collaborated with CDW, Crestron, and Polycom to deploy a full audio visual solution for all conference rooms.
• Guided a team in deploying total wireless solution for all conference rooms.
• Maintained constant focus on service desk tickets and turnover times.

System Admin

Confidential, New York

Responsibilities:

• Worked with Barracuda firewall.
• Used active directory to manage user accounts, and permissions.
• Worked closely with systems admin to deploy virtual servers.
• Deployed Managed Software center.
• Managed deployment of all machines and peripherals.
• Trouble shot Microsoft office 2016 and 36 5.
• Used JAMF Casper Suit, deploy studio as well as super-duper and carbon copy cloner to capture and deploy images.
• Used MUNKI to manage software deployment and updates.
• Created and maintained PC Images.
• Assisted users with virtual machine installs.
• Deployed EPO and Agent for McAfee internet security, and monitored closely.
• Hardware repairs on PC.
• Worked with spice works ticketing system.
• Outlook/exchange support as needed.
• Created and managed active directory users for OSX and managed profiles through OSX server.
• Used profile manager to deploy profiles on mobile devices to enable secure email authentication.

Confidential, New York

Responsibilities:

• Successfully organized a revamp of workflow for all 30 team members.
• Took essential measures to ensure adequate coverage for all time slots.
• Reviewed business plans and set goals for future.
• Motivated team members to maintain efficiency through many facets
• Deployment of images for Point of sale system.
• Gave daily progress reports on all team members to higher levels of staff
• Lead a daily discussion about workflow with all team members present in store.
• Rewired in-wall Ethernet cables front of house and back of house.
• Troubleshooting network connections and locating where disconnect occurs.
• Maintained new images of OSX for both customer facing use and back of house use.
• System level repairs performed on macs.
• Modular repairs performed on both macs and mobile devices.
• Configured proxies and proxy issues that arise within network settings.
• Troubleshoot, network cards and connectivity issues to isolate environmental issues or hardware failures.
• Worked closely with business team to produce business driven sales week after week.
• Maintained long standing customer relations, with call backs, to make sure that customers were getting the best business solution for their ever growing business needs.
• Helped repair relationships with customers at the Genius bar.
• Checked in devices for modular repairs and set expectations on what turnaround times are for that repair.
• Helped customers be more aware of how to back up their data be that on iOS or OSX, and how to set up automatic backups so as to not lose any data in the future.
• Walked through how to use macs or iOS devices with customers on a one to one basis.
• Created Daily Keynote presentations for team meetings.
• Created spreadsheets to pinpoint where team is lacking and in what areas they are lacking in so that we can better advise and mentor the team to grow and learn.
• Attained knowledge and insight on statistical system that brings about information regarding all aspects of business.
• Casper imaging of machines both mobile devices and MacBooks.
• Maintained an open fluid stream of communication with the team to allow for constant feedback to myself and to others.
• Worked closely with each team member to grow their development within the company.
• Reverse shadow implementation was crucial in showing team members how to maintain efficiency without losing customer focus.
• Drove individuals to stand out and become mentors to the team to help drive unity and consistency.
• Drafted and submitted written memorandums and reports regarding progress.
• Worked closely with new software updates to make sure that all IPSW and OSX software was readily available on all mac as they were made available to the public.
• Reimaged devices as new updates and software patches became available, be they for front of house images or for back of house use.
• Setup of switches and static IP for printers across store.
• Trained new hires and maintained consistent education to grow their skills while consistently growing my knowledge base of the system and its intricacies
• Managed all questions of executive business customers both with sales and technical needs as they arose.
• Helped customers attain a better understanding of their devices and how they use their resources.
• Assessed customer’s needs and tailored solutions towards them.
• Provided a breakdown of diagnostic information to show a customer the way in which their device functions and uses its resources.
• Ran diagnostic tools to pinpoint hardware failures to isolate for repair.
• Data migration assistant ran to import from pc to mac.
• Reset passwords for customers that have forgotten it using system level terminal from within recovery partition.
• Restored images for customers who wanted a factory wipe of all data and a return to original stock OSX.
• Helped train customers on how to use functions of their computer on basic/expert levels, depending on what customer wanted.
• Took part in many conference calls that were part of a companywide focus group and roundtable that focused on a new initiative rolling out for stores.
• Met deadlines for statistical analyses of performances within different roles, compared to the flow of customer reservations to find a correlation of certain employees in role (supply) versus amount of customers for given hour (demand).

Network Admin

Confidential, New York

Responsibilities:

• Monitored network activity on site with Palo Alto firewall
• Used active directory to help coworkers maintain active network accounts
• Assisted with day to day level 1 and 2 technical issues that arise.
• Troubleshot office 365
• Used JAMF Casper Suit, deploy studio as well as super-duper and carbon copy cloner to capture and deploy images.
• Maintained whole system scheduled backup
• Assisted in mapping network drives from main MOMA server to PS1 location
• Troubleshot Adobe creative suit
• Replaced Hardware modules that failed on both Mac and Pc devices.
• Created and managed active directory users for OSX and managed profiles through OSX server.
• Used SCCM to deploy and manage software updates.

Technical Engineer, Systems Engineer

Confidential, New York

Responsibilities:

• Created, supervised and engineered technical designs for CUNY
• Assisted faculty with website creation and maintenance based on specific curriculum requirements
• Engineered secure access to OSX Server utilizing CHAP for each student
• Designed systems to be converted to Golden Master Image
• Reimaged multiple PC labs utilizing Symantec Ghost
• Reimaged multiple Mac labs utilizing Carbon Copy Cloner and OSX Disk Utility
• Overcame DHCP and proxy issues with deploying printers on NYCDOE network
• Researched different technical aspects of a new project and looked for better more streamlined solutions to enable future success of new projects as they were presented to my site.
• Troubleshot office 365
• Used active directory to manage user accounts on both Mac and PC.
• Created script to automatically configure wireless networks for multiple laptop devices
• Perform hardware troubleshooting for M78, x1313, L430, e31, x1 carbon. Multiple HP ThinkPad’s, Dell Dimension desktops, iMac 2007,2009,2012,2013 editions, MacBook’s 2000-201 2 editions and MacBook Pro Retina 2012-201 4 editions.
• Developed methods to seamlessly integrate BYOD, iOS and Android on internal Wi-Fi
• Took part in mini think tanks to bring forth new initiatives in the DOE that would simplify the consumption of technology by students and teachers alike.
• Researched industry level workflow solutions and hardware and software solutions for sound studio project, which was then brought into fulfillment based on my specific proposal for budgeting, equipment, and execution.
• OSX server integration with active directory to implement user groups and device group policies.

College Assistant, I/T Analyst

Confidential, New York

Responsibilities:

• Assist professors with multiple technologies in Smart Rooms
• Configure display resolutions to optimal settings for different screens
• Assisted students with documents, E-mail and network issues
• Assisted students with corrupted or otherwise incompatible flash drives on school machines
• Assisted students with learning Microsoft Word and Excel
• Create, supervise and engineer technical designs for CUNY

Summer Intern, I/T Specialist

Confidential, Brooklyn, New York

Responsibilities:

• Provided data entry and attained Microsoft Office skills
• Created Excel spreadsheets and data outputs from blood testing machines
• Entered data into mainframe using specialized computer
• Performed various tasks on highly specialized computing devices to allow for efficient patient care
• Scanned requisition forms and filed into database