System Engineer Resume

SUMMARY:

An experienced IT support worker with 13 years’ experience in companies seeking Junior Engineering and Management IT positions. With practicum in large Corporations; Confidential is a professional possessing the fundamentals in server, client, networking, and an exponential learning curve.

TECHNICAL SKILLS:

Digital Investigations

Speech Clarity

Engineer Support

Extreme Stress Management

DOS, WinXp, Win7, Win10

Linux, Unix, Android, iOS

VPN, LAN/WAN

Active Directory 2003-2008

Encryption Winmagic, GPG

MAAS 360, MDM

Chrome, IE, Firefox, Safari

Service now, Remedy

Data Backup/Recovery

Critical Thinking

Teaching Strategies

VMware, VSphere

Change Management

Perl, HTTP, MySql, C++

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

Responsibilities:

Break/Fix Linux Server Admin of over 3715 servers
Product Support of Spectrum Guide for 400,000 Customers
Lead of 30 Contract Staff of Level 1 to 3 Cisco Video Engineers

Confidential

Advance Video Support - Network Tech I - Support Engineer

Responsibilities:

Application Support of below systems
Arris: BST, DAC, KLS, CASMR, RADD, APEX, SEM, Cap1000, NC1500, ARPD, OM, 2WC
Cisco: DNCS, VSRM, QPSK, Sencore, VIPr, Netcrypt, VOD
System Monitoring: Alouha AMS, Nagios
SMOP: 2WC, NC1500 Migration to National Network

Confidential

Desktop Support

Responsibilities:

Administrated Gmail Gov applications.
Controlled 1,400 accounts in MDM MaaS 360.
IPhone enrollment & decommission process improvment.

Confidential

System Administrator

Responsibilities:

Created PowerShell scripts for email distribution list improvements.
Managed 25,0 00-75, 000 Active Directory Objects at Domain Admin capacity.
Helped migration of old exchange accounts to new Gmail system.
Counseled Change Management team in Group Policy according to customers need.

Confidential

ITD Service Desk

Responsibilities:

Migrated Microsoft office 2003 to Microsoft 2010 and trained employees on new interface.
Migrated Confidential BES accounts to IPhone Airwatch MDM.
Pushed applications through SMS system.

Confidential

Director

Responsibilities:

Directed career decisions for Project Runway All-stars season 2 winner.
Implemented personal security during public relations events.
IT consultant for computer equipment purchases and management.

Confidential

Service Desk Agent Tier 1

Responsibilities:

Implemented migration of Win 7 and Microsoft Office Pro 2010.
Access control of Winmagic encryption, Mainframe, and Biometric systems.
Operated outage coordinator role.

Confidential

Systems Admin Tier 2

Responsibilities:

Implemented laptop sanitation for security of corporate data.
Trained tier 0-1 to cover more service issues.
Supported 80,000 Users Global Wide making myself flexible for customer’s needs.

Confidential

Systems Consultant

Responsibilities:

Manage asset database population for 700 PC roll out.
Customized software configuration for all customers’ computers.

Confidential

Configuration Technician

Responsibilities:

Documentation of over 2,000 PC units in Excel workbooks.
Lead manufacturing of EMC 1U server builds with a team of 6 technicians.
Perform repairs and QA testing on thin client laptops.

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