Systems Administrator Resume
Chantilly, VirginiA
SUMMARY:
Highly motivated System Administrator offering hands - on experience in a Windows environment. Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure. Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
TECHNICAL SKILLS:
Skills: Windows 10, Server 2012, Office 365, Outlook 2016, MDT, Active Directory, PowerShell, PIV Exemption, Security Management, Physical Security, Visitor Control Administration, Law Enforcement, Personal Protection, Emergency Response, Access Control, Closed Circuit Television (CCTV), Intrusion Detection Systems (IDS), PII, Defense-in-depth, FOUO Disposal. Contingency planning, Training Administration, Customer Service, Leadership, Supervision; Language Vietnamese, English. Typing 200 wpm, Workstation, Laptop, PBX, LAN, UPS, And Software MS Office 2013, Ghost, Remote Admin, Flash, Photoshop, FTP, Remedy, Waterford Early Learning, C++, Java, HTML, EntryPoint.
Knowledge of: principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization. Possess the ability to quickly learn instructional technology requirements. Knowledge of Windows and Macintosh operating systems, proprietary-software, and standard desktop and communications applications and protocols.
PROFESSIONAL EXPERIENCE:
Systems Administrator
Confidential, Chantilly, Virginia
Responsibilities:
- Asset management, maintenance of hardware spares, and inventory management.
- Provide Tier 2 and 3 break/fix support.
- Imaging development and maintenance through MDT, SCCM packaging support
- Installation and configuration of new devices.
- Performing end user desk-side support services. Supporting Windows 7 and 10 Operating Systems.
- Diagnosing hardware failures, repair, and provide resolution.
- Perform desktop and laptop refreshes and PC life cycle procedures.
- Support and configure network peripheral environments.
- Active Directory, PowerShell Scripting, Batch Scripting, PsTools, Server 2012, DHCP.
- Software Testing and Documentation
- SOP Documentation
Access Control Specialist
Confidential, Suitland, Maryland
Responsibilities:
- Managed the control, verification, and issuance of visitor identification badges.
- Provided basic law enforcement and security operations for the visitor control program.
- Coordinated with the Confidential to ensure safeguard of DoD employees, property, and operations.
- Ensured safeguards are in place for protection from terrorism, criminal activity, civil disorder, and other threats.
- Monitored and observed potential criminal activity. Coordinated with Confidential to make arrests and provide information regarding criminal activity.
- Conducted on-site assessments of the facility to identify vulnerabilities.
- Prepared written reports of incidents and provided recommendations for future security enhancements.
- Provided administrative support to the access control division. Performed supervisory duties at an off-site DoD branch.
- Responsibilities included providing distinct and complex training to new employees.
- Instructed the utilization of a computerized database management system.
Desktop Support Technician
Confidential, Oakton, Virginia
Responsibilities:
- Installed, configured, serviced, repaired, and maintained IT systems in a stand-alone and client-server environment.
- Installed, configured, serviced, repaired, and maintained hardware and software for network services, storage networking devices, and servers.
- Evaluated and resolved customer IT problems.
- Effected required hardware upgrades and repair to maintain mission capability.
- Installed and configured wireless hubs, routers, switches, various transmission media, and server hardware and software.
- Ensured the proper installation and configuration of workstation hardware and software for efficient operation on the network.
- Installed, optimized and troubleshot Local Area and Base Area Networks.
- Installed new and moved existing desktop equipment.
- Re-imaged desktop equipment using Symantec Ghost.
- Replaced faulty hard-drives in desktop equipment.
- Created user accounts on desktop equipment.
- Troubleshot configuration issues/conflicts on desktop equipment.
- Set up A/V equipment for conference rooms.
- Installed and performed maintenance on printers.
- Configured laptops for wireless connectivity.
Shift Supervisor
Confidential, Arlington, Virginia
Responsibilities:
- Provided all levels of technology support to assigned organizational unit; troubleshot network, server, and printer problems.
- Performed configuration changes to networks consisting of over 20 different schools and over 2000 computers.
- Worked independently between worksites and managed time to maximize ability to close work orders.
- Prepared reports, responses, and briefings targeted to a wide range of audiences.
- Accepted requests for IT services or problem reports from end-user community and gathered necessary information to translate it into the incident tracking system.
- Trained new employees as well as co-workers on how to develop critical thinking, and problem-solving skills.
- Maintained an appropriate relationship with customers and ensured that the project results were comprehensible to management.
- Provided quality instructions in the field of technology and computer skills and facilitated the staff in the use of technology to further their learning.
- Opened, closed, and created work orders through Remedy ticketing system.
- Maintained and requisitioned computer hardware and supported proprietary educational software.
- Acting liaison for schools’ technology point of contact.
- Fixed hardware and software problems for servers, workstations, and laptops.
- Diagnosed hardware and software problems.
- Added printers to the network.
- Ran and crimped Ethernet cable/punch/reactivate drops, traced cables.
- Installed and configured switches, hubs, routers, and wireless access points.
- UPS repair and remote monitoring. Trained new employees as well as co-workers.