SUMMARY:

• Four years experience planning, installing and configuring new SQL Server implementations, as well as creating database definitions, writing documentation and providing project status updates to senior staff.
• Four years experience writing stored procedures for the Hospitality Industry. The majority of which were created to generate sales and labor reports used by accountants for reconciliation purposes and for analysis of quarterly/yearly sales.
• Four years experience writing scripts for user requested exports, as well as scripts to isolate and identify discrepancies between various tables.
• Four years experience assisting external DBAs to troubleshoot and finalize scripts written for marketing analysis and sales analysis.
• Experienced at creating new tables, views, indexes, system defaults, triggers, rules, user defined data types/functions.
• Experienced with SQL Clustering, and expertise in data modeling tools.
• Experienced with the following: SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, SQL Server 2012, SQL Server 2014.
• Experienced with EMC Database replication, as well as Microsoft DPM for SQL Server backup/replication.
• Experienced with SCCM, used for deploying applications, asset tracking, managing updates and power management.
• Experienced with SMS, used for deploying OS images, distributing/tracking updates, asset allocation, etc.
• Experienced using Active Directory to add/modify user accounts, manage group policies, etc.
• Five years of virtualization experience. Responsible for creating, managing and troubleshooting VPNs for clients and staff.
• Two years QA experience while testing new sales/labor reports, modules, or applications specific to Aloha Insight and Aloha Stored Value. QA Testing for Aloha Stored Value was carried out across various POS systems & POS versions. QA Testing for Aloha Insight was done for multiple browsers: IE, Firefox, Chrome, Opera, as well as multiple operating systems.
• Extensive experience performing fault isolation while supporting small to medium size networks in a corporate environment.
• Seven years experience in hardware repair/troubleshooting/diagnostic testing. (Servers, desktops, laptops, etc)
• Sixteen years experience troubleshooting Windows Operating systems, starting with Windows XP. Have since supported Windows 7, 8, 10, as well as various Linux and Mac Operating Systems. Accustomed to troubleshooting by examining status of relevant processes in Task Manager, then using DOS commands to isolate and remedy issues.

TECHNICAL SKILLS:

• Versatile and able to learn quickly when faced with challenges and new technology.
• Proficient in SQL (6 years), with ample experience in several programming languages: Python (2.5 years), Javascript (2.5 years), Clojure (1 year).
• 11 years home and small office networking experience, LANs, configuring IPs, enabling resource sharing (file/printer), hubs, router configuration (Linksys, Netgear, Belkin, D - Link, Netopia, with PPPoE, DHCP, STATIC, WAN/LAN, wired, and wireless, WEP and WPA), website setup with DNS configuration, et al.
• Experience installing and working with various *nix based operating systems, including Ubuntu, CentOS, Knoppix, and Fedora Core, etc.
• Samba experience in a mixed OS environment.
• Virtualization experience with VMware server and player, and OS imaging with Linux.
• Open & Microsoft Office suites (Word, Excel, Powerpoint, Access), E-mail clients, web browsers, ftp clients, data backup software, et al.

PROFESSIONAL EXPERIENCE:

Network Engineer - Site Operations

Confidential, Redmond, WA

Responsibilities:

• Responsible for the administration and deployment of group policies, network certificates and corporate mandated Windows updates, drivers and firmware.
• Responsible for the administration and deployment of Windows Hello to new and existing users (staggered monthly deployments).
• Responsible for the administration and deployment of biometric (fingerprint/voice) login policies to new and existing users.
• Responsible for automating the transition of over eight thousand user accounts from virtual smart card credentials to Work Passport PIN credentials across the Corp MS Network, NOE Network and DevOPs Network.
• Assisting in the consolidation and migration of NOE SQL databases to MS Data Centers.
• Responsible for updating NOE Migration specific documentation for use by MS Technicians at all Techlink locations, as well as the Global Helpdesk.
• Responsible for triaging incoming Lv3 ticket escalations for DevOP’s workstations (SAW - Secure Access Workstation).
• Responsible for triaging incoming Lv3 ticket escalations for Bitlocker (on MS/NOE Workstations) and InTune Company Portal App (on Mobile Devices - Android, iPhone).

SQL Server DBA

Confidential, Fort Worth, TX

Responsibilities:

• Responsible for planning, installing and configuring new SQL Server implementations, as well as creating database definitions, writing documentation and providing project status updates to senior staff.
• Wrote stored procedures for generating sales and labor reports used by accountants for reconciliation purposes and for analysis of quarterly/yearly sales.
• Responsible for creating new tables, views, indexes, system defaults, triggers, rules, user defined data types/functions.
• Collaborated with external DBAs when errors, gaps or discrepancies were found with replicated data, and suggested revisions to their scripts when necessary.
• Examined the stored procedures for sales and labor reports when bugs were identified, then submitted recommendations for fixes to Product Manager for impact analysis.
• Submitted custom build requests for new reports types, modules, line items, etc, on behalf of clients, and worked directly with Product Manager to determine scope of work and outline time tables.
• Investigated instances of missing and/or delayed outgoing reports, and queried server logs to determine cause(s).
• Wrote 100+ pages worth of customer facing documentation for Confidential ’s Aloha Insight software, for use by customers, new hires and account managers. (Aloha Insight is software installed on a POS (Point of Sale) system that allows a restaurant to upload it’s sales and labor data to a centralized location, where it can be viewed via various reports.)
• Wrote 100+ pages worth of training documentation for Confidential ’s Aloha Stored Value software, for use by installation technicians. (Aloha Stored Value is the software installed on a POS (Point of Sale) system to facilitate the use of gift cards.)

Technical Administrator

Confidential, Grand Prairie, TX.

Responsibilities:

• Provided technical support for the workstations and software that insurance adjusters utilize, such Xactimate.
• Was responsible for various aspects of local server functionality, and overseeing weekly/monthly tape backups.
• Responsible for imaging workstations for new hires, as well as deploying hardware to adjusters in the field.
• Responsible for creating system images on a weekly basis and ensuring all adjuster software was up to date. Also Had
• Utilized Active Directory to add/modify user accounts, and other miscellaneous tasks.
• Supported minor applications that relied on the use of Citrix plug-in.
• Miscellaneous technical responsibilities, ie, repairing laptops, desktops, etc.

Laptop Repair Technician

Confidential, Dallas, TX

Responsibilities:

• Was responsible for diagnosing and repairing Toshiba laptops under extended warranties. Performed repairs on several other brands, such as HP, Sony, Acer and Gateway, as workload dictated.

Computer Repair Technician

Confidential, Richardson, TX

Responsibilities:

• Worked multiple accounts, including GE Health Care/Medical Systems, USPS Printers, & USPS Kiosks doing multiple tasks related to hardware repair, QA, Configuration Control & OS imaging Supported minor applications that relied on the use of Citrix plug-in.
• Lead Repair Technician on the GE Account repairing high-end HP workstations for use in GE medical imaging devices, including X-Ray, CT scan, MR, Mammo, et al.
• Scripted DOS based menu systems for the consolidation of firmware revisions & diagnostic tools for increased efficiency Supported minor applications that relied on the use of Citrix plug-in.
• Assured that team members adhered to strict cosmetic & functional quality as well as mandatory GE & FDA regulatory standards regarding hardware & firmware revision control

Tier 2 Technical Support

Confidential, Richardson, TX

Responsibilities:

• Tier 2 Technical support representative troubleshooting DSL & home network connectivity on Windows & MacOS systems
• Have continuously worked with computers both in work and as a hobby since my first PC in the early 90's